Hotel and Motel Operations

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Chapter 10

• Hotel and Motel Operations

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Hotel Operations Can Include

• Rooms department
• Food and beverage department
• Staff and support departments

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3
Comparison of Typical Departmental Incomes

• Rooms department70 percent or more
• Food and beverage department15 to 20 percent

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4
Steps in the Night Audit Process

• Add
• Yesterdays closing balance owed by guests to the
  hotel
• Subtract
• Payments received today against accounts
• Add
• All charges made today to hotel or guest accounts
• Equals
• Todays closing balance of accounts owed by
  guests to the hotel

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Key Operating Ratios

• Occupancy percentage Rooms sold Total rooms
  available
• Average rate Dollar sales Number of rooms
  sold

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Key Operating Ratios

• Number of guests per occupied room Number of
  guests Number of occupied rooms
•  Revpar-revenue per available room Rooms
  revenue Available rooms or Paid occupancy
  percentage ADR (Average Daily Rate)
•  Average rooms cleaned per maid day Number of
  rooms occupied Number of eight-hour maid shifts

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7
Career Entry Points

• Front office
• Accounting
• Sales and marketing
• Food and beverage

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