Mind the GENERATION Gap

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• WELCOME

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Mind the GENERATIONGap

• With
• Greg Mitchell

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Four Generations in one workplace!

• 1920-1947 1947-1967 1970-1980
  1980-1999

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• List of songs from "Evolution of Dance"
• Song Artist/Work Duration9
• Released "Hound Dog" Elvis Presley 000014 1956
  "The Twist" Chubby Checker 014031 1960
  "Stayin' Alive" The Bee Gees 031038 1977
  "Y.M.C.A." The Village People 038056 1978
  "Kung Fu Fighting" Carl Douglas 056103 1974
  "Keep On" The Brady Bunch 103117 1969 "Greased
  Lightnin'" John Travolta 117128 1978 "You
  Shook Me All Night Long" AC/DC 128142 1980
  "Billie Jean" Michael Jackson 142149 1983
  "Thriller" Michael Jackson 150158 1983 "Oompa
  Loompa" Willy Wonka the Chocolate Factory
  158204 1971 "Mr. Roboto" Styx 204214 1982
  "Break Dance (Electric Boogie)" West Street Mob
  214228 1983 "Walk Like an Egyptian" The
  Bangles 228236 1987 "The Chicken Dance" Bob
  Kames 236242 1992 "Mony Mony" Billy Idol
  242257 1981 "Ice Ice Baby" Vanilla Ice
  257311 1990 "U Can't Touch This" MC Hammer
  312342 1990 "Love Shack" The B-52's 342346
  1989 "Apache (Jump on it)" Sugarhill Gang
  346402 1981 "Jump Around" House of Pain
  402415 1992 "Baby Got Back" Sir Mix-A-Lot
  415422 1992 "Tubthumping" Chumbawamba
  422432 1996 "What Is Love" Haddaway 432440
  1993 "Cotton Eye Joe" Rednex 440501 1994
  "Macarena" Los Del Rio 501506 1996 "Bye Bye
  Bye" 'N Sync 506529 1999 "Lose Yourself"
  Eminem 529533 2002 "Hey Ya!" Outkast 533539
  2003 "Dirt Off Your Shoulder" Jay-Z 539549
  2003 "Ice Ice Baby (Lyrics played "Yo, let's
  get outta here. Word to your mother") Vanilla Ice
  549552 1990 "Bye Bye Bye"(Lyrics played
  "Bye, bye, bye") 'N Sync 552600 1999

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Generational Differences
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Veterans

• Born between 1920 and 1945, these people are
  still well represented in Australia's
  boardrooms.  This generation is currently playing
  the majority in the generation wealth transfer
  and in the workplace are predominantly male and
  Anglo Saxon origin.

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Veterans

• Grew up during wartime
• Grew up with shortages and a sense of lack. 
  Careful spenders, hoard things just in case they
  become useful ....someday
• Tend to be disciplined, respect law and order,
  like consistency
• Past orientated and can be perceived to be
  absorbed by history
• Tend to stay a long time in one workplace.

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In the workplace

• Value the ability to master a particular craft or
  skill
• Enjoys being the expert of one stage of the
  project process
• Desire to be paid through a combination of
  benefits and salary
• Resents the stereotype that they are unable to
  use technology
• Enjoys opportunities to learn and use new
  technology

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Motivators

• Formally rather than informally
• Communication face-to-face and phone not email,
  Text
• Explain logic of actions
• Traditional recognition, eg plaques, photo's etc

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Baby Boomers

• Born between 1946 and 1964 they are by
  population, the largest generation in history. 
  They always believed if they worked hard and did
  a good job the organisation would look after
  them.  In the recession of the early 1990's, many
  Boomers became redundant after decades of
  service, so their loyalty wasn't rewarded.   Baby
  Boomers begin reaching retirement age in 2011.

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Baby Boomers

• Open minded, rebellious in their youth,
  conservative in their 30's and 40s
• Optimistic, ambitious, loyal, believed employment
  was guaranteed
• These are the children of the cold war and
  nuclear age. 
• Job Status and symbols important
• Espouse values of 'inclusive' leadership, but
  often do not have the required skills
• Focus in workplace on process and output, not
  implications and outcomes
• Prefer face to face communications

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In the workplace

• Enjoys working as a team or in collaboration
• Success is measured through promotions and new
  titles (hierarchical)
• Loyal to employer (long-term focus)
• Most likely to work into retirement age
• Has valuable knowledge of the business world and
  enjoys being consulted on it

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Motivators

• Need to see steps toward defined goals
• State objectives and desired results expected of
  team
• Love pep talks
• Recognition with wide public profile, eg company
  newsletter

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Generation X

• Born between 1965(ish) and 1979, Generation X is
  the smallest of the groups, they often had both
  parents working, hence also know as 'latchkey
  kids'.

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Generation X

• More resourceful, individualistic, self reliant
  and irreverent
• Focus in the workplace on relationships,
  outcomes, their rights and skills
• The children of the space age
• Not interested in long-term careers in one
  corporation, corporate loyalty or status symbols
• Strong memories of not having work and of the
  recession 
• Easy to recruit, hard to retain

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In the workplace

• Desire to work independently
• Desire to see a project through from start to
  finish
• Prefer two-way learning environment (networking
  and mentoring)
• Value opportunity for self-development
• Seeks a sense of family in their workplace

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Motivators

• Tell them what needs to be done, but not how
• Give multiple tasks, but allow them to set
  priorities
• Ask for their reactions and opinions
• Informal recognition, eg days off
• Effective leadership
• Regular honest feedback and mentoring /coaching
• Managers who live up to 'espoused' values
• Opportunities to learn new skills

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Generation Y

• Born after 1980, they are also known as the
  Millennium Generation and have similar values to
  Veterans.

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Generation Y

• Optimistic, confident, sociable, strong morals
  and sense of civic duty
• The children of the information age
• Comfortable with peers of differing ethnicity
• Recognise choice as a career driver
• AS a group have never know a sense of lack, items
  they want are accessible and disposable
• Have been brought up with the belief they can do
  anything
• Women and men will expect greater workplace
  flexibility
• Think DIFFERENTLY to any other members of the
  workforce
• Prefer to maintain relationships electronically

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In the workplace

• Desire to work in collaboration with others
• View their jobs as short-term
• Like learning new skills, and being kept update
  in
• their position
• Enjoy lateral moves within their job
• (not necessarily a new title)
• Less interested in traditional
• benefits (like retirement
• benefits or pension plans)

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Motivators

• Provide opportunities for continuous learning and
  building skills
• Know their goals and explain how they fit into
  the 'big picture'
• Be more a coach, less a boss
• Communicate informally through email and hallway
  conversations
• Inspiring leadership
• A supportive environment which encourages new
  ideas and gives constructive regular feedback
• An environment that respects skills, creativity
  and entrepreneurial flair
• Access to the most up-to-date technology
• , state of the art training

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