THE UNIVERSAL OFFER

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• THE UNIVERSAL OFFER
• Something for Everyone

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Introduction Context

• The ACCS Development Programme has 4 main
  strands
• Transformation of Public Access through CSD
• Working with partners to develop the Universal
  Offer
• Improving Care Management Arrangements
• Strengthening Commissioning

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ACCS Directorate Vision

• Working with Communities to Improve Quality of
  Life
• Working together to
• Create opportunities for us all to achieve our
  potential
• Be safe and healthy
• Develop high-quality community and care services
• Build strong and thriving communities

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Emerging Service Outcomes FrameworkOutcome Areas
common with Childrens Services
Be Healthy
Be Safe
Be able to make a positive contribution
Achieve Economic Well Being
Enjoy Achieve
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Service Principles

• People will have choice and control
• People will be given sufficient information to
  enable them to make choices and manage risk in
  their lives.
• No wrong door wherever and however people
  access services they will receive the help that
  they need.
• Freedom of expression and access to ideas and
  information will be encouraged
• Advice, support and services will respect
  peoples differing cultures, needs and
  aspirations
• People will be listened to and their views acted
  on.
• Resources will be used to achieve value for money

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Introduction Context

• Fundamental to the development of the new service
  delivery model.
• The Universal Offer means that there should be
  county wide availability of a range of services
  which will help all adults in Suffolk achieve the
  outcomes which the directorate has signed up to
• Be Safe
• Be Healthy
• Enjoy Achieve
• Achieve Economic Well Being
• Make a Positive Contribution
• Universal Offer will be delivered in partnership
  with a range of organisations across the public,
  private voluntary sector.
• Leadership/enabling/commissioning role to ensure
  services are available to agreed quality standards

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Underlying Assumptions

• The Term Universal Offer Is Not the Same As
  Universal Services.
• Independence, Self Reliance and Self Funding Will
  Be Encouraged.
• Universal Offer Does Not Imply Free

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The proposed offer is based on the holistic needs
of citizens, their families, households and
communities

• Inclusive access to universal services e.g.
  libraries, surgeries, shops, leisure centres
• Proactive availability of information and
  signposting
• Availability of, and access to additional and
  supportive services for those who need them
• Fair and easier access to assessment care
  management for those who need it
• Improved liaison between specialist universal
  services imaginative care packages for those
  who require it.

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Benefits of the Universal Offer

• Improved clarity over what services should be
  available and to what quality standards.
• Easier, more inclusive access to information and
  services
• Enhanced ability to contact and support the most
  vulnerable members of society
• Reduced duplication of effort and fragmentation
  of service delivery
• Opportunities to develop preventative services
  and early intervention

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Building the Universal Offer

• Easy Access to information and signposting in
  partnership with CSD
• Initiatives to strengthen active citizenship
• Shared commitment and processes with all partners
  to involve customers citizens
• Community Development to support
  community/voluntary sector
• Improved information sharing across agencies to
  identify support vulnerable people e.g.
  Homeshield
• Increased information and availability of
  diversionary services activities e.g. Care
  Repair, Culture Club, Personal Services
• Enhanced access to assessment for those who need
  it
• Agreed quality standards processes shared
  across agencies

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Building the Universal Offer

• New Models of Service Delivery
• Joint Funding
• Social Enterprise
• Joint/Integrated Teams.

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The Universal Offer

• The role of ACCS is to lead, broker, influence
  and negotiate partnership funding arrangements
  which will deliver the offer.