Talent Management: Case Study

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Talent Management Case Study The Next In Lines
Development Programme Simon HallDirector of
Corporate DevelopmentNHS Waltham Forest

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The Next In Lines Programme (Stage 1)

• Fitness for Purpose
• Favourable Financial Situation (2008/09)
• Proactive local workforce development
• Senior commitment in PCT
• Acknowledgement of need to develop NHS management
  across London

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Stage 1 Programme

• Development Programme (Norman Broadbent
  July-November 2008)
• Look Out Not Up Participation (July 2008)
• NHS Leadership Qualities Framework (Summer 2008)
• Lunchtime Learning Sets (from Autumn 2008)

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Feedback (from evaluation)

• Invaluable allowed me time to think about
  issues I dont often prioritise on a day to day
  basis
• Particularly useful to walk away with a Plan
• I am beginning to think the PCT may be committed
  to my holistic development as a manager
• I was put forward for this and felt really
  cynical about it. It was actually excellent, and
  as a direct result of the work we did I am now on
  an MBA programme

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Lessons learnt

• Individual feedback and delivery of a tailored
  Plan valued
• Need to follow through and support the NILs
  managers to do this
• Enthusiasm for lunchtime learning sessions faded
  over time
• Need to tackle team behaviours and learn lessons
  for organisations culture

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Challenges

• Commitment
• Enthusiasm
• Organisational change
• Embedding
• Cost effectiveness
• Fit with World Class Commissioning agenda

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Now to Stage 2

• New Action Learning Sets with active
  facilitation (focused on WCC)
• Follow-up diagnostic work with staff still at
  NHSWF
• Embedding performance development in annual staff
  appraisals
• New programme to be applied for and to include
  coaching

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Broader Lessons forTalent Management Programme

• Look at how big companies value management
  development
• Cost more effective if national (or, at worst,
  London-wide)
• Smaller, commissioning only organisations
• Realign KSF to WCC competencies, and allow more
  AfC freedoms for commissioning PCTs