Six Sigma Overview

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Six Sigma Overview

• Six Sigma at GEMS
• - The Goal
• - Metric Methodology
• - Philosophy
• Six Sigma in Healthcare

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What is Six Sigma?
Taking Magic to Art to Science
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What Does Six Sigma Really Mean?
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What is Six Sigma?
s
Sigma is another word for standard deviation.

• Goal
• Benchmark
• Vision
• Metric
• Method
• Tool
• Symbol
• Philosophy
• Value

6 sigma by the year 2000 - Jack Welch
Something we can calculate and measure for any
process.
Becomes part of our culture - its our way of
life.
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A Goal
A measurement of process capability expressed as
probability of defects ...
Defects Per Million Opportunities
Philosophy Measurement Goal for improvement
Methodology Culture
Z value
2s
308,537
3s
66,807
4s
6,210
5s
233
6s
3.4
3 to 6 Sigma a 20,000X Improvement
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The Two Key Methodologies
D M A I C D M A D V
DEFINE MEASURE ANALYZE
IMPROVE CONTROL OPPORTUNITY
SYMPTOMS CAUSES
SOLUTIONS SUSTAIN CHARTER
PERFORMANCE DRIVERS ACTIONS
CONTROLS
PROGRAM NEEDS
HIGH LEVEL DETAILED
ROLL-OUT DESCRIPTION REQUIREMENTS
DESIGN DESIGN
CONTROL DEFINE MEASURE
ANALYZE DESIGN VERIFY
Distinct, but Linked Methodologies
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Philosophy
Six Sigma Philosophy The Way We Work
Six Sigma Methodology
E Q x A
Effectiveness Quality x Acceptance
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The People

• Quality Leaders
• Manage MBB, BB resources
• Tie quality / business strategies
• Pick project clusters
• Drive quality culture
• Accountable for quality results

• Master Black Belts (MBBs)
• Develop tools training material
• Experts at methodology
• Train
• Mentor BBs on projects

• Leadership Responsibility
• Commit to Six Sigma Publicly
• Allocate Full-time Resources
• Track Measure Results
• Use Quality for Management Development

• Black Belts (BBs)
• Work full time on projects in function
• Experts at tools

• Green Belts (GBs)
• Employees in all positions doing their job with
  Six Sigma tools

Not a Quality Department
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Can Six Sigma Work in Healthcare?
YesIt is Happening NowWith Impressive Results
MD AndersonCT Throughput Sick Childrens
(Singapore).Report Turnaround Bonsecours.Materia
l Management Manipal (Bangalore, India).Patient
Registration Time Coney Island Hospital
(NY).Hospital Inventory Reduction
Great Clinical Financial Examples Today!
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Summary

• Six Sigma in Every Facet of GEFocused on
  Customers
• Success has required
• Total leadership engagement
• Total organizational participation
• Rigorous methodology
• Staying power
• Customers Using Six Sigma for Dramatic Gains

Great Clinical Financial Examples Today!