DOIT Small Agency Shared Services

1
DOIT Small Agency Shared Services

• Startup
• May 24, 2007

2
Vision

• All Executive Branch agencies and commissions
  integrated into a standard, superior Information
  Technology (IT) environment that enables their
  diverse missions through effective
  communications, collaboration, and information
  management, supported cost-effectively.

3
Mission

• Allocate shared IT services in an effective and
  equitable manner, beginning with agencies and
  commissions that have no IT staff to plan for,
  fund, install, and support basic IT services.

4
Governance

• A small agency steering committee comprised of
  agency heads will oversee IT project coordination
  quarterly. The DOIT Business Development
  Director responsible for small agency support
  will report on the planning and delivery of IT
  services.

5
Resources

• An IT Manager 1 and
• 4 additional technical staff
• will be assigned for the desktop and application
  maintenance services to enhance the planning and
  delivery of IT services to small agencies.

6
Plan

• Proposal discussion with small agencies
• More accurate capacity data
• Bundled services distribution
• Functional allocation of DoIT staff May 2007
• In-Scope Agency IT Plans by IT Manager
• Use toolbox agency IT plan framework
• Start with agency IT summaries
• MARS Reporting (plan status) Jul 2007
• FY09 Shared Services Budget Option development
• Based on aggregate agency IT plans and
  priorities Sep 2007
• Shared DoIT Services Staffing
• Doit20s for 4 technical positions based on agreed
  functional allocations
• Candidate selection
• MARS Reporting (staffing status) Oct 2007
• Shared DOIT Services PMO

7
In-scope Services

• To improve productivity and working conditions in
  small agencies DOIT will support standardized
• Desktop
• Networking (to the PC)
• Messaging and
• File and Print Services
• Application Maintenance

8
In-Scope Agency Selection Criteria

• Desktop Services
• No IT Staff
• Agency has equipment and/or funding for equipment
• Agency is willing and able to go with Enterprise
  Desktop Services
• Agency is willing and able to use online WIN
  forms to report problems and request help
• Portal Services
• Standard site setup included for all agencies
• Agency can provide its own content management
• Training in content management provided for up to
  5 agency employees
• Application (Break-Fix) Services
• No IT Staff
• Critical agency application on current platform
  that is used by, or can be configured for use by,
  other agencies to meet critical, unmet
  information needs
• Critical agency application on obsolete platform
  that can be redeveloped to meet new or broader
  requirements on a current, standard platform
• Agency with no applications which can use common
  applications or reusable components that meet
  essential business processing requirements. In
  other word, will consider redesigning internal
  processes to use as is system effectively
• Number of external users for production
  application
• Number of internal users for production
  application
• Agency is willing to train its own application
  users