AWARD WINNING Business services

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AWARD WINNINGBusiness services Workforce
DevelopmentBEST PRACTICES
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Presentation by

• Gerry Hoeffner Personnel Dynamics
  Consulting 2601 Lazy Hammock Lane Fort Pierce,
  Florida 34981 772-467-9212 Gerry_at_PersonnelDynami
  cs.net 
• John Kraczkowski Workforce Doctor
• Director of Development
• Workforce Development Board of the Treasure
  Coast
• 584 NW University Blvd., Suite 100
• Port St. Lucie Florida 34986
• Jkraczkowski_at_tcjobs.org

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• I AM FROM THE GOVERNMENT
• AND
• I AM HERE TO HELP YOU!

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Dont believe him!
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• Workforce Development Best Practice
• Direct Management

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What is Direct Management?

• Manning One-Stops and Business Services with
  board staff
• Reinventing service delivery
• Turning indirect cost into direct service costs

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Direct Management

• Idea started from a retreat
• Taskforce of employers formed
• The old system review
• The new system creation
• The process of making the change
• Phase 1 Business Improvement Plan
• Phase 2 Implement and refine the plan
• Phase 3 Continuous Improvement

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Image Branding

• Are we really the Welfare Center?
• Are we really the unemployment office?
• We do not serve professionals!

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Fee-for Service (Additional Revenue)

• As part of our reinventing ourselves the Board
  Taskforce created a process to increase funding
  from other sources than federal State funding
• Led by a new position Development Director the
  Board wants to become more self supporting

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Fee-for Service (Additional Revenue)

• Additional funding will be generated by
• Each One-Stop (Branch Manager)
• Special programs products
• Advertising
• In-kind services
• Job Fairs
• Presentations
• Partnerships with education
• Grant writing

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• Business Services
• Award Winning Best Practices

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KirkpatrickWorkforce Innovations Award

• The Workforce Development Board partnered with
  Aegis Communications Group, a private business,
  to create a Career Center within the business
  facilities. The costs are shared with the
  largest portion being paid by the private
  business. This unique Partnership provides
  opportunity for local residents to get the
  assistance they need to find and keep jobs
  without traveling long distances and provides a
  business environment that attracts professionals.
• Private/Public One-Stop

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Theodore E. Small Partnership Award

• The Aegis Career Center is a cost effective
  customer service center. The return on
  investment for all parties is significant.
  Because the employer pays infrastructure and
  support costs, we were able to reduce the cost
  per customer served and placed.
• During Program Year 06-07, the Port St. Lucie
  Career Center cost the Board a total of 60.414,
  including staff, infrastructure, utilities,
  security, insurance, repairs and maintenance and
  custodial services
• In Program Year 06-07, we served 5,660 clients,
  our cost per customer for the facility was
  10.67, total cost per placement was 42.97.
• Private/Public One-Stop

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Employer One-Stop Center

• The Aegis/Workforce Board partnership has
  widespread implications for the nations
  workforce system. Similar partnerships may
  accomplish the following
• Move the national workforce system from a
  jobseeker-based system to a business-driven
  system from a government-sponsored program to
  an employer-sponsored service.
• Relieve local workforce boards of high
  infrastructure costs which will free dollars to
  meet employers needs and train more workers.
• Improve the image of the workforce system, as the
  deliverer of human resources.
• Private/Public One-Stop

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Private/Public One-Stop
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Rapid Response

• January 11th we experienced a layoff of 250
  employees at Aegis Communications
• Working directly with the employer and One-Stop
  staff a Rapid Response was put together to serve
  both employer and company
• Since the employees were already familiar with
  the One-Stop and staff the Rapid response was
  very successful
• Private/Public One-Stop

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Workforce Innovations Award

• Employer Learning Library
• Welcome to our Employer Learning Library!
  This library was developed to assist employers in
  the training of their staff at no or a little
  cost. The library is very comprehensive, covering
  many important areas that can improve business,
  and create better employees. In addition we have
  equipment that also can be loaned out. Join the
  companies that have enjoyed the use of this
  library on the Treasure Coast and improved their
  employees skills. The library also includes a
  full program of Master Task Machinist training
  and a variety of human resource tools for
  companies of all sizes.

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Employer Learning Library

• Lap Top Computers
• Microsoft Office
• Master Task
• TV/VCR
• HR Training Videos
• QuickBooks
• Video Professor
• Projectors

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Employer Learning library

• The Power of Customer Service
• Succeed by Listening
• Communicate and Win
• Time Management Ideas that Work
• How to Supervise People
• How to Handle Difficult People (3 volume set)
• Winning Telephone Tips
• The New Supervisor Skills for Success
• The Basics of Business Etiquette
• How to Deal with Cultural Diversity
• How to Develop Effective Communication Skills
• Writing for Business Results
• Time Management Get the Most Out of Your Time
• Winning Customer Loyalty Volume 1 Eliminate
  Customer Turnoffs
• Winning Customer Loyalty Volume 2 Exceed
  Customer Expectations
• Prevent Sexual Harassment in the Work Place
• Use the Telephone the Right Way

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Mobile Services

• First Mobile Workforce Unit in the State of
  Florida

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Mobile Services

• The unit was introduced in August of 2002
• Used to train employed workers on employers site
• Leased out to employers for training
• In 2005 the unit was reassigned as a mobile
  Career Center
• Provides Core services in 3 mobile locations
• Provides marketing (parades, events, etc)

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Mobile Services

• Our second Mobile Unit
• Used as a mobile one-stop
• Used in special training projects
• Used in Employed Worker Training

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Job Fairs

• County Job Fairs
• Mega Job Fair
• Veterans Job Fair
• Job Jamboree
• Job Fair fee for service

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• Is an advocate for the business community
• Explores the business communitys employment
  needs and concerns (retention, etc.)
• Educates businesses on current employment
  programs
• Facilitates the process of bringing workers
  together with employers

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• Turnover and Retention during full employment
• Change
• The New Workforce
• Labor Market Information
• Real Life
• Labor Force
• Career Centers

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SHIRMs Pinnacle Award

• Best Places to Work
• Designed especially for business organizations
  who wish to promote workforce issues
• This program is easy to implement and creates an
  exciting climate for everyone in your community
• Winner of the 2002 Pinnacle Award from the
  National Society of Human Resource Management
• This program has received national recognition
  for promoting workforce issues, educating
  employers, and marketing Human Resource
  Management Associations.

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Best Places to Work

• Identify The Best Places To Work In Your
  Community
• Educate Employers
•    Promote Workforce Development
•    Collect Employment Practices Data
•    Identify Best Practices For Retaining
  Employees
•    Collaborate With Business And Government
  Leaders
• If you have been looking for a program that
  promotes your Association, offers valuable
  information to
• The business community and advances workforce
  issues in your community, then the Best Places
  To
• Work survey is for you. 
• Designed especially for organizations who wish to
  market themselves as their communitys source for
  
• solutions for workforce issues, this program is
  easy to implement and creates an exciting climate
  for
• everyone in your community. 

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Best Places to Work

• Personnel Dynamics Consulting has carefully
  designed the survey to be measurable, objective
  and easy to complete. Each participating company
  is questioned on 37 different areas of
  employment. Unlike so many surveys you have seen
  in the past, this survey is simple and easy to
  complete. Average completion time is between 30
  and 60 minutes. 

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WORK CERTIFIEDEnhancing the Spirit of Americas
Workforce
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Work Certified

• Work Certified is a national work readiness
  program plus that was developed by
• the business community
• the National Skill Standards Board
• the Workforce Development Board of the Treasure
  Coast
• The program provides job seekers with the
  credentials employers are looking for. These
  credentials mean employers can hire a jobseeker
  that is work ready, have good work ethics,
  motivation and initiative.
• This program is not an assessment it addresses
  Work Ethics
• It is training program that produces a behavioral
  modification on each student and provides
  self-esteem and team building

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Program Modules

• Reading Comprehension
• Business Tools (Computers plus)
• Pre-employment
• Customer Service
• Business Writing
• Job Skills I (Work Maturity)
• Job Skills II (Employability)
• Business Math
• General Business Knowledge
• 90 Hr Training - Master 50 Competencies

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Locations

• Florida
• Texas
• Illinois
• Massachusetts
• Pennsylvania
• Kentucky
• Lawnwood Regional Medical Center Heart Institute

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• MAY THE WORKFORCE BE WITH YOU!

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Contacts

• Gerry Hoeffner Personnel Dynamics
  Consulting 2601 Lazy Hammock Lane Fort Pierce,
  Florida 34981 772-467-9212 Gerry_at_PersonnelDynami
  cs.net 
• John Kraczkowski Workforce Doctor
• Director of Development
• Workforce Development Board of the Treasure
  Coast
• 584 NW University Blvd., Suite 100
• Port St. Lucie Florida 34986
• Jkraczkowski_at_tcjobs.org