World class Owner Information

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World classOwner Information

• Owner Information Team
• Steve Morrell / Jonas Nilsson

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Owner Information TeamVision
The most customer focused Owner Information. The
most cost efficient production handling of
Owner Information.
3
Scope

• Time Week 24, 2000
• Start up a owners information team, lead by
• PAG members.
• Different scope between trust marks.
• Brand image unique to each trust mark.
• Identify team members.

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Owners information TEAM
Mark Albrant Ford US Jeff Montgomery Ford
US Colin Sadler Ford EU Ray Price Ford
APAO Steve Morrell Jaguar / Aston
Martin (PAG) Michael East Jaguar (PAG) Jonas
Nilsson Volvo (PAG) Rikard Furublad Volvo (P
AG) Dick Burridge Land Rover (PAG) Youichi
Kawashima Mazda Mike Radulovich Mazda
US Shinkichi Morishita Mazda EU
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ACTIONS SINCE SPRING SUMMIT

• Step 1 Presentation owner information concept
  Volvo
• Jaguar.
• Purpose Show the concept to
  service mgr. Jaguar, Place
• Gothenburg.
• Step 2 Meeting in Sweden between Volvo (Jonas)
  Jaguar
• (Steve).
• Purpose Discuss Volvos owner
  information system in detail.
• Step 3 Presentation owner information concept
  Volvo
• Jaguar.
• Customer service mgmt. Group
  Jaguar, Nigel Haslop, Place
• Gothenburg

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COMING ACTIONS
Step 4 Presentation owner information concept
Volvo Jaguar. Marketing mgmt.
group Jaguar, Director Roger Putnan,
Place Coventry Step 5 Volvo / Jaguar
decision? Step 6 Global team meeting to discuss
future activities and strategy.
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LONG-TERM PLAN

• To find a way to use information across trust
  marks.
• To find a common database solution.
• Common translation.

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LONG-TERM PLAN

• Refine architecture vision working with Trustmark
  partners
• Benchmark other industries
• Understand the format of information across
  Trustmark partners
• Prioritize the steps to vision
• Determine the barriers to achieving the vision
• Create the business case
• Develop action plan to move toward the vision