Bartender's

1
IMPORTANT PHONE NUMBERS Hawkesbury
Hospital.613-632-1111 Alexandria
Hospital..............................613-525-22
22 Fire department of Vankleek Hill....911
Director in charge of bar. Pitt Paquette ...
613-678- 2678 Treasurer .......613-678
-5799 For cash register problems, phone the
treasurer or Norm Danylo. Property Problems
..Jamie Cunning . .. 613-678-3125 Ice Problems
..Ross Rodger ...613-678-2703
Bartender's Handbook
Remove this box before printing
To print as a pamphlet, First print slides 1,3
and 5 , then flip the paper top to bottom and
print slides 2,4 and 6
To ensure that the printing cannot be seen
through the paper use at least 30 lbs paper stock
Please contact the Director in charge of the Bar
to propose modifications to this handbook, or to
report errors or omissions.
Printed Summer 2010
2

• Switches by the door to the ice-shed
• The three switches at the bottom of the grouping
  turn the lights on in the rink.
• The dimmer switch controls the Pool lights in
  the viewing area.

INDEX Introduction, General .. Page
2 Duties of the Team Captains . Page 3 Key
Identification . Page 3 Duties of the
Bartenders Page 4 Changing a beer
barrell ..... Page 5 Replacing bottles in
the stand ...... Page 5 ....
Page 6 Using the Cash Registers .....
Page 7 The keys of the Cash Registers ...
Page 8 Light switches of the upstairs Page
9 - 10 Useful Phone Numbers Back Cover

• Other switches
• There is a switch by the stockroom for the track
  lights above.
• In the kitchen, near the entrance to the bar is a
  switch for the main kitchen lights.
• In the kitchen by the counter is a light to
  control the lights in the buffet area.
• Switches in the bar area control the lights in
  the cooler and the bar area. There is also a
  dimmer switch to control the ceiling lights of
  the main area.

New Air conditioner The remote control for the
new air conditioner is mounted on the same wall
next to the fire exit door.
Most other switches, upstairs and downstairs are
readily associated to the lights they control.
1
10
3
Vankleek Hill Curling Club Bartenders and Team
Captains Handbook So, youve finally joined the
Vankleek Hill curling club and just weeks into
the season you are told that YOUR CLUB NEEDS YOU
NOW! And here you are behind the bar and maybe
you dont even drink. So what are you supposed to
do and how are you supposed to do it and how does
this entire set up work anyway??? Relax, this
little booklet will explain it all and tell you
everything you need to know about your tour of
duty. All of us are expected to pull our weight,
guys at the bar (usually) and gals in the
kitchen. This helps to keep our costs down. If
you have any questions not answered in this book,
ask your team captain or the Director in charge
of the bar. If you have suggestions concerning
this handbook, advise the Director in charge of
the Bar. General At the start of the year, once
the membership numbers are known, the director in
charge of Bartenders will form bar teams of 6-8
members headed by a team captain. He will also
prepare a master schedule that indicates the
weeks that each team is on duty and if he has the
information available, which private rental
events have to be covered during that week. The
schedule will be kept updated on the Website. All
in all, each team will have to cover 2 or 3
stretches at various time of the year. The team
captain will contact each of his bartenders and
negotiate the date and times that each must
cover. At times, there may be more than one
bartender on duty as well, some bartenders may
decide to split shifts. It is the responsibility
of each bartender to be present for his agreed
tour of duty each one must advise either the
team captain or the director in charge of the bar
if he is unable to cover his shift in such a
case, the bartender must find a suitable
replacement.
Most of the light switches at the club are easy
to find except for one or two. To facilitate your
tour, the following is a description of what
switches control what lights.
Light Switches
1 2 3 4
Switches by main door 1. Lights in lobby and hall
to main room 2-way switch with 2 below. 2.
Lights for outside sign 3. Regular on-off switch
for outside lights by the door 4. Timer switch
for outside lights by the door. To use, turn
clockwise for half or three quarter turn. Should
give 4-5 minutes of light.
1 2 3 4 5
Switches by the bathroom wall 1. ? 2. Lobby and
Hall light 2-way switch with 1 above 3. All
fixtures on wall in main room rheostat
controlled 4. Square ceiling lights near chair
storage area 5. Pool lamp near clock and track
lights near bulletin board area
2
9
4
DUTIES OF THE TEAM CAPTAIN A week prior to your
teams tour of duties, ascertain the availability
of your team members and establish a schedule of
duties. With the director in charge of the
Bartenders or the previous teams captain,
arrange to pickup the keys and make them
available to the first bartender on
duty. Establish where the keys will be kept and
how each bartender on your team will pick them up
and return them or pass them on to the next
bartender on duty. Arrange with the next team
captain for the transfer of keys. Inform all
your team members of the policy on tips. If you
can, visit your team members while they are on
duty.
Cash register keys
If ever the plastic covers for the register keys
should be lost, the following is a diagram of
those keys. The bottom 16 keys only are used plus
the Total/No Sale key
COOLERSCAESARS
LIQUEUR
SPECLTYDRINKS
JUICES
16
8
12
4
PREM.LIQUOR
BRANDY
MIXEDDRINK
SOFT DRINK
11
15
7
3
CHIPSCANDYNUTS
WINE 1BOTTLE
WINE 2BOTTLE
GLASSO WINE
14
2
10
6
KEYS Keys will be passed on by the previous
team captain or by the Director in charge of the
bar. They include keys To the main door To the
bar area To the cooler room To the doors to the
ice box To the cash box To the safety box The
key to the cash register must be left in the
register.
TOTAL /NO SALE
REG.BEER
SMALLDRAFT
LARGEDRAFT
JUGODRAFT
1
5
9
13
3
8
5
DUTIES OF THE BARTENDER. Get the keys to the bar
from the previous bartender on duty or from the
Team Captain. (List of keys below), Find out from
either what you are supposed to do with the keys
after your tour of duty. Open the club for
curlers, usually 30-40 minutes before the first
scheduled game Turn on the lights on the main
floor, the ice shed and in the change rooms
below. A list of the switches and the lights that
they control is found further in this pamphlet.
Check the supply of beer liquor soft drinks and
juices in the ice box trays and replenish if
necessary. Extras are kept in the
cooler. Chips, chocolates and peanuts will be
re-supplied by someone else. Get the cash box
from the safe-box kept in the cooler. Place money
in the cash register and turn the key to REG
Once the evening is over and all have left the
club, place the cash () in the cash box and it
in the safety box in the cooler and lock them
both. Turn the cash register key to OFF but
leave the key in. . Turn off all the lights and
lock the club up. There is a time delay switch
which will allow you to turn off everything and
still have lights for you to go to your
car. Turn the keys over to the next bartender or
deposit the keys where instructed. () Tips
received by bartenders should be left with the
cash. They will be included as overage in our
accounting books. This is based on the principle
that we all share in the benefits (and costs)
associated with our belonging to the VKHCC the
kitchen crew works as hard as the bar tendering
crew but are not likely to receive tips it does
seem fair then to return the tip money to the
club. However, should the bartenders or the
kitchen staff require a drink during or after
their shift, (beer, liquor, soft drink) the money
to pay for it can be taken out of the tips.
USING THE CASH REGISTER At the start of a
session Turn the cash register key to REG Press
Total/No Sale key to open the cash register
drawer Place the cash in the register
compartments Close the drawer. During a
session When receiving an order, press the
corresponding key for the amount required. e.g.
for two beers, press key 5 twice for a small
draft and a bag of chips, press key 1 once and
key 14 once. Once the order is finished, press
the green Total/No Sale key, and the amount due
will be shown on both registers (client side and
bar side) At the end of the session Remove the
cash and place it in the cash box Turn the Cash
register key to OFF but leave the key in. At
any time, press the Total/No Sale key to open the
cash drawer. Our prices include all taxes and
you may have to round out totals when several
items are compiled together. So if the bill is
15.99 or 15.98, inform the member that the
total due is 16.00, and if the total is 16.01
or 16.02, inform the member that the total due
is 16.00. If the symbol L appears in the
illuminated display on the left in the Cash
register window, please let you Captain or the
Treasurer know as batteries need to be replaced
soon.
7
4
6
KEG Replacement 1. Move the handle on the hoses
to face you. 2. Pull the handle towards you it
will move upwards and release the keg. 3. Turn
the handle one half turn to release it from the
keg. 4. Remove the old keg, move the new one into
position and remove seal. 5. Push handle down
into the new keg and turn one half turn to create
a seal. 6. Pull handle out and down to lock. 7.
Run tap on the bar side into an empty pitcher to
eliminate any foam and/or old beer.
Empty beer bottles At the end of the evening or
of a shift, empty beer bottles should be placed
in beer cases. Empty beer cases can be found in
the closet near the upstairs washroom. A
separate case is required for Moosehead beer

• Bottle Replacement
• Make sure the shot dispenser is empty of liquor
  empty into a glass if necessary
• While holding the bottle and shot dispenser with
  one hand, pull the small pin behind the bottle
  with the other. The bottle should release from
  the rack
• Turn the bottle right side up and remove the shot
  dispenser. Unscrew the lid from a new bottle and
  press the shot dispenser in the new bottle.
• Turn bottle upside down and be sure to hold the
  shot dispenser in the new bottle
• Use the new bottle to push up on the holder on
  the rack and move the bottle back into position.
  Make sure the lip is aligned with the small pin.
• Push the lip into place and the shot dispenser
  should click in place. Make sure it is secure
  and pour your next drink.

5
6