For Your HRT 383 Management Meeting with Faculty

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For Your HRT 383Management Meeting with Faculty

• What to prepare and bring
• Your Management Plan from HRT 382 and anything
  revised since the plan was returned to the team
• A copy of all forms turned in to RKR lab faculty
• Revised S.M.A.R.T. Objectives
• Using original objectives from HRT 382, revise,
  wordsmith, or change based on all faculty input
• Show each objectives connection to at least one
  RKR Goal
• Each objectives complete list of strategies,
  tasks, or actions
• Revised Forecast Sheet (to-date current)
• RKR PowerPoint Team Preview Slides (one printed
  copy, and two forms of an electronic file)

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For Your HRT 383Management Meeting with Faculty

• RKR PowerPoint Team Preview Slides
• Bring one printed copy
• Bring at least two forms of an electronic file
• Email
• Diskette
• USB storage device
• CD (if CD, bring to professor prior to the
  meeting so that he or she can place it on the
  CSHM server)
• The following slides can be used as a guide for
  your Team Preview

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Team 1Week 4/11 4/15

• Service Manager - Kyuu Lee
• Line Manager - Summer Pettus
• Production Manager Jason Cherney

Great things are accomplish with good planning
and not quite enough time. Unknown
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Mission Statement

• Our team will work together to give our guests
  the best possible experience by providing
  friendly and efficient service and quality food,
  as we follow and maintain our norms as well as
  the Three Goals of The Restaurant at Kellogg
  Ranch.

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Objectives

• Achieve a Managers Special sales percentage of
  at least 35 of the total a la carte entrée sales
  mix during our management week.
• We will measure our quality of food and service
  to ensure consistency by collecting comment cards
  from at least 80 of all a la carte guests.
• We will ensure open communication with our staff
  and manage in a professional manner by doing a
  start-stop-continue in Tuesdays debriefing and
  getting follow up feedback on Friday that shows
  improvement

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Objective 1

• Achieve a Managers Special sales percentage of
  at least 35 of the total a la carte entrée sales
  mix during our management week
• Actions / Strategies
• Implement tactics in marketing merchandising
  plan timeline
• Sample plates on display in lobby
• Prep enough product
• Sample greets for servers
• Ensure server product knowledge

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Objective 2

• We will measure our quality of food and service
  to ensure consistency by collecting comment cards
  from at least 80 of all a la carte guests.
• Actions / Strategies
• Proper timing of comment card delivery
• Table tracking to ensure each guest gets a card
• Something to write with
• Service manager table visit to include a request
  for written feedback during table touching
• Free Lunch drawing from returned cards

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Objective 3

• We will ensure open communication with our staff
  and manage in a professional manner by doing a
  start-stop-continue in Tuesdays debriefing and
  getting follow up feedback on Friday that shows
  improvement
• Actions / Strategies
• Start-Stop-Continue on Tuesday afternoon
• Include some questions with a rating scale
• Managers meet to discuss results on Tuesday night
  or Wednesday morning
• Analyze quantitative and qualitative staff
  feedback
• Implement steps to address the feedback
• Follow-up survey on Friday to assess improvements

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Quality and Friendly Service
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Quality Food
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A taste of theMediterranean
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Managers Special

• Greek Salad
• A traditional Greek Salad served with kalamata
  olives and crumbled feta cheese
• Chicken Kebab
• Skewered marinated chicken grilled to perfection
  served over a bed of Mediterranean rice.
• Baklava
• Filo dough layers filled with a walnut stuffing
  Glazed with our homemade syrup.

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Marketing Plan and Tactics

• Community
• Flyers at Resident Halls and specific locations
  on campus
• Flyers at the Collins School
• Flyers to Deans and Department Heads
• Flyers to CSHM Faculty
• Marquee
• Email to Collins School Students

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Merchandising

• In-House
• Table Tents on tables during management week
• Food Display
• Set up and display everyday in Foyer
• Use a colorful poster backdrop
• Selling Scripts for Servers
• Product knowledge sheets for servers
• Methods of preparation
• List of ingredients
• Decorations

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Sales Forecast
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Occurrences Affecting Volume

• Campus Events Currently no events are scheduled
  during management week.
• Rain - Unpredicted weather

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Other Day-Part Team Expectations

• Will be working directly with Lesley, Ben, and
  Ernie, because they are the management team for
  the week
• Help dinner with any banquet setups and/or food
  preparation
• On Thursday April 14, there is a banquet for 60
  guests
• Friday and Saturday are currently set as a la
  carte dining

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Closing Thoughts

• As the first management team, we understand that
  we will face challenges. With the hard work and
  dedication of our management team and all of you,
  we hope that we will be able to accomplish our
  goals as well as the goals of the RKR.
• Many people will be nervous. Remember that this
  is a TEAM effort. We will all help one another.
  Do not hesitate to ask us questions or for help.
• We look forward to being your management team
  working with you all. See you in Spring!