Multiple Support Methods

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Multiple Support Methods

• CDL Helpline
• Resource Liaisons
• Resource Wranglers

Heather Christenson CDL Resource Liaison
Coordinator
East Asian Digital Resources Workshop September
2005

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CDL Helpline
Phone number [phone] Always call if it is
an access problem! Log into helpline
database http//helpline.cdlib.org/ How to
report a problem http//www.cdlib.org/inside/help
/
Heather Christenson CDL Resource Liaison
Coordinator
East Asian Digital Resources Workshop September
2005

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Resource Liaison Program
http//www.cdlib.org/inside/groups/rl/index.html 1
00 campus librarians 300 resources
ejournals, databases, and reference works
covering a wide variety of subjects 100
vendors
Heather Christenson CDL Resource Liaison
Coordinator
East Asian Digital Resources Workshop September
2005

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Resource Liaison Charge

• http//www.cdlib.org/inside/groups/rl/charge.html
• Monitor assigned resource for technical content
  performance
• Identify product enhancements
• Coordinate input from colleagues across the
  campuses
• Review and recommend relevant educational
  materials
• Periodically review usage statistics

Heather Christenson CDL Resource Liaison
Coordinator
East Asian Digital Resources Workshop September
2005

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Resource Liaisons
Represent the University of California
Heather Christenson CDL Resource Liaison
Coordinator
East Asian Digital Resources Workshop September
2005
Slide 6
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Resource Liaisons know the resource

• Access
• Content
• User Interface

Heather Christenson CDL Resource Liaison
Coordinator
East Asian Digital Resources Workshop September
2005

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Resource Liaisons know the vendor

• Best contact
• Educational materials
• Announcements
• Advisory boards users groups
• Meetings
• Contract

Heather Christenson CDL Resource Liaison
Coordinator
East Asian Digital Resources Workshop September
2005

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Resource Liaisons

• Important link between colleagues CDL
• On the front line in hearing about new
  technology knowing what goes on in vendors
  world
• Contribute to new standards services
• Are the experts

Heather Christenson CDL Resource Liaison
Coordinator
East Asian Digital Resources Workshop September
2005
Slide 11
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CDLs connection to the campuses

• Recruited via committees, bibs groups,
  recommendations
• 2 reports vendor evaluation, mid-year
• http//www.cdlib.org/inside/groups/rl/quarterly_re
  ports/Exec_Summary_0405.rtf
• Surveys as needed
• Annual meeting

Heather Christenson CDL Resource Liaison
Coordinator
East Asian Digital Resources Workshop September
2005

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Success Stories
Database transitions Vastly improved
interfaces Addition of UC recommended
content Implementation of much needed
features
Heather Christenson CDL Resource Liaison
Coordinator
East Asian Digital Resources Workshop September
2005

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EA Program Resource Liaisons
Will need to be engaged at a high level Will need
to use every CDL tool available
Heather Christenson CDL Resource Liaison
Coordinator
East Asian Digital Resources Workshop September
2005
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Resource Wranglers

• Heather Christenson Resource Liaisons
• Jayne Dickson Helpline
• Ellen Meltzer Instruction Outreach
• Wendy Parfrey Licensing
• Margery Tibbetts Linking technology
• Sherry Willhite Services technology (Leader)

Heather Christenson CDL Resource Liaison
Coordinator
East Asian Digital Resources Workshop September
2005
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Resource Wranglers

• http//www.cdlib.org/inside/groups/resource-wrang
  lers/index.html
• Track prioritize vendor issues
• Proactively communicate UCs needs to vendors
• Back RLs up on difficult issues
• Critically review CDL web pages
• Author, assess and update requirements
  documents

Heather Christenson CDL Resource Liaison
Coordinator
East Asian Digital Resources Workshop September
2005

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EA Program Resource Wranglers

• Use tools and documents developed by the
  Resource Wranglers
• Consult on difficult problems
• Contribute to best practices

Heather Christenson CDL Resource Liaison
Coordinator
East Asian Digital Resources Workshop September
2005

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Questions?
Heather Christenson CDL Resource Liaison
Coordinator Phone [phone] Email
heather.christenson_at_ucop.edu
Heather Christenson CDL Resource Liaison
Coordinator
East Asian Digital Resources Workshop September
2005