eLearning in the Health Care Industry A Case Study

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eLearning in the Health Care Industry A Case
Study
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eLearning in Healthcare

• Company Background
• Leading Edge
• GE Healthcare
• Why eLearning at GE?
• eSupport Services
• The Results

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The Leading Edge Group

• The Leading Edge Group formed in 1995 to provide
  consulting solutions in SCM
• Working in Europe, the UK and the USA
• Using only experienced practitioners from
  industry
• Currently 40 people growing
• Centre of Excellence in Manufacturing Supply
  Chain Management with over 140 multinational
  clients
• Leaders in Supply Chain Training and e-learning

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The Leading Edge Group
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Leading Edge Group Solutions

• Drive consistency and best practice by developing
  common global processes accessible to all
• Streamline supply chain activities and reduce
  costs
• Leverage the skills of your people to create a
  world class supply chain organization
• Establish a virtual supply chain University
  offering internal and external customers best
  practice education and training
• Improve individual competency levels as well as
  organizational competency
• Provide a learning solution for transactional
  type activities in the use of SAP, Manugistics
  etc.

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eLearning in Healthcare
GE Healthcare
Formed 1997 from merger of Amersham
International, Nycomed, Pharmacia Biotech
Two divisions GE Biosciences GE Healthcare.

• GE Healthcare products-
• X-ray Diagnostic Imaging (80)
• MRI Magnetic Resonance Imaging (20)

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eLearning in Healthcare
GE Healthcare Contrast Media Supply Chain
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eLearning in Healthcare

• Company Background
• Leading Edge Group
• GE Healthcaer
• Why eLearning at GE?
• eSupport Services
• The Results
• Testimonials

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Why eLearning?

• Long Term Objectives
• Securing an educational platform that will ensure
  that our global logistics team develops
  competencies using common tools / programs.
• That we have the opportunity to standardize our
  approach to certain aspects of the business.
• Developing organizational synergies by ensuring a
  certain level of redundancy between sites by
  having a resource pool that substitutes and
  supports across sites as needed.

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Deliverables
Why eLearning?

• 1. To determine if e-learning is an appropriate
  vehicle to achieve our general objective i.e.
  does it truly offer the opportunity to globalize
  our training and development efforts.
• 2. To establish the merits of the Leading Edge
  e-learning system.
• 3. To test user acceptance of the concept.
• 4. To test the robustness of the competency
  transfer.
• 5. A preliminary recommendation on the extent to
  which customization would be required.

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Who Was Involved And Why?
Why eLearning?

• Professional / Technical Planning Manager, Cork.
• Training Development Senior HR Specialist,
  Cork.
• Participants Team Lead' Senior Planner, Cork.
• 6 Logistics personnel engaged in an e-learning
  pilot, Principles of Supply Chain Management
• 4 Cork
• 2 Oslo

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eLearning in Healthcare

• Company Background
• Leading Edge Group
• GE Healthcare
• Why eLearning at GE?
• eSupport Services
• The Results

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Development Process
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eSupport Services

• Web Site Details
• www.e-scp.com

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eLearning in Healthcare

• Company Background
• Leading Edge Group
• GE Healthcare
• Why eLearning at GE?
• eSupport Services
• The Results

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eLearning Results
General

• Compares very favorably to other pilots.
• Content comprehensive appropriate.
• Team approach to exercises positive, builds
  communication, discussion, debate.
• Can learn at own pace.
• High self discipline required to stay on track.
• Positive opportunity to maximize own time.
• Applicable to other levels in organization.
• Requirement for hard copies of modules.

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Final Exam
eLearning Results

• Examination considered tough but worthwhile
• Multiple choice questions
• Questions considered lengthy and alike
• All students were successful

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eLearning Results
Depth of Content

• Material
• Very good
• Understandable
• Appropriate level of depth
• Presentation
• Easy on the eye
• Manageable chunks
• Layout/navigation of site is easy
• Articles
• Feedback thin on ground due to time constraints
• General feeling is that articles are
  comprehensive appropriate
• Examples
• Better than other similar SP courses

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eLearning Results
Procedural Viewpoint

• A launch meeting would have been beneficial
• initial confusion
• mandate and initial approach was insufficient
• people still need to come together before kick
  off
• Happy sheets from HR to be issued as part of
  launch to monitor views
• Initial tech issues led to delays in embracing
  the pilot
• Quality output from the mentor was high
• Our use of mentor was low (refer to our time
  constraints)
• Feedback from the mentor to the sponsor is an
  area for development
• (This needs to be more frequent formalized)
• Group sessions with mentor, takes the distance
  out of distance learning

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eLearning Results
Time Perspective

• Needs of the day prioritized over pilot
• Time not structured, but rather, intense bursts
  of activity
• Necessitated staying back after work to get
  'quality' time
• Difficult to arrange suitable times for working
  initially
• High self discipline required to stay on track
• Greater feeling commit 'by people to people',
  when meeting to do exercises
• Positive opportunity to maximize own time
• (versus time lost travelling to/from lectures,
  elapsed time vs. learning time in lectures)

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eLearning Results
Overall View of Participants

• Compares favourably to other pilots
• Can see benefits opportunities
• Applicable to other levels in organization
• Would be applicable as a means of learning -
  provides a broad view
• Would be a good Performance Management Process
  Tool
• Would need to be more formalized to succeed
• Link to formal accreditation would lead to
  greater commitment