User Equipment

1
User Equipment

• Chapter 19

2
Areas of Discussion

• User Equipment Issues You will Face
• Desktops
• Laptops, Hand-helds, and Other Portable Equipment
• Additional Resources

3
User Equipment Issues You will Face

• What equipment goes to whom?
• Should you upgrade their equipment or not?
• Is it for business versus personal use?
• How do you handle lost or stolen equipment?
• Key Define and document policies addressing
  these issues.
• Benefit Policies can be applied consistently.

4
User Equipment Issues You will Face

• Wide Range of Policies assist in creating and
  enforcing equipment issues
• Who Gets What
• Demonstrable, Does the person really need
  this?
• Determine what the person is really asking for.
• After exact need has been determined, articulate
  the time and money involved.
• Who pays for the upgrade?

5
User Equipment Issues You will Face

• Who Gets What?
• Flexibility in other issues
• Type of mouse
• Flat screen or tube, size of monitor
• Anti-glare screen for monitor
• Privacy screen for monitor
• Wrist-rest devices
• These are considered incidentals in terms of
  cost, but they may be important for users and
  possible to provide.

6
User Equipment Issues You will Face

• To Upgrade or Not to Upgrade
• Decide whose call it is.
• Determine if there are financial issues.
• Run the numbers and determine budget constraints.
• Figure out if it is a predictable purchase
  (routine), semi-predictable purchase (based on a
  company success), or completely unpredictable
  purchase (unexpected).

7
User Equipment Issues You will Face

• Business versus Personal
• Work and Home
• Upgrades
• Repairs
• Company resources
• Employee leaves company
• Embarrassing experiences (e-mail) at work
• Accountability issues

8
User Equipment Issues You will Face

• Security
• Standards for desktop and laptops
• No CD or DVD drives for downloading unauthorized
  software
• Read-only CD or DVD drives
• Backups
• Encryption

9
User Equipment Issues You will Face

• Who is Liable When Equipment is Lost/Stolen?
• Desktop stops working
• Employees own negligence

10
Desktops

• Factors to Consider
• Three years is expected life of a PC
• Price
• Service
• Long-term vendor relationship
• Component consistency
• Performance
• User considerations
• Depreciation
• Recycling policy

11
Laptops, Hand-helds, and Other Portable Equipment

• Mobile devices for a variety of uses in a variety
  of locations
• Laptops
• Advantage portability
• CPU speed
• Screen size 12-17 inches
• Battery life 5-7 hours (idle time)
• Connectivity options standard or wireless
• Weight 4 lbs. light, 7 lbs. heavy
• Number and types of slots types and less
  popular with USB devices
• Docking station
• Service more prone to problems
• Price

12
Laptops, Hand-helds, and Other Portable Equipment

• Bluetooth
• Wireless
• Bluetooth compatible
• Handheld Equipment
• Hand-helds/Portable Digital Assistants (PDAs)
• Cell phones
• Flash drives new removable medium
• Accessories
• Coverage plans
• Costs

13
Summary Slide

• User Equipment Issues You will Face
• Desktops
• Laptops, Hand-helds, and Other Portable Equipment