BOOM Behaviour Oriented Observation Method

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BOOM Behaviour Oriented Observation Method

• DEBRIEFING PREPARATION
• TRAINING

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Debriefing Preparation Training

• Debriefing preparation principles
• BOOM FORM Part C
• Questioning

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Debriefing preparation principles

• While observing the BOOMEE, the BOOMER is likely
  to have made some subjective interpretations
  (first impressions) to explain the observed
  behaviours. Some of these interpretations may be
  biased and inaccurate. The purpose of the
  debriefing is to clarify what was going on.
• First it is necessary for the BOOMER to
• Precisely define and be clear about their
  interpretation of their initial observations of
  the BOOMEE behaviour
• Identify and write down (using non
  critical/judgmental language) questions to ask
  the BOOMEE (These questions should be open and
  the BOOMER must be careful not to let their
  potentially biased interpretations influence the
  outcome)
• Make a copy and give these to the BOOMEE
• Once the preparation is done, the questions will
  help you with your debriefing.

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BOOM FORM parts C1, C2, C3

• C1 write down your preliminary interpretation of
  the behaviour
• List the question(s) to ask
• C2 in order to clarify the reasons for the
  controllers observed behaviour
• C3 in order to know her/his risk awareness

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Formulation of questions

• Objectives are
• to clarify what was happening during the observed
  behaviour, from the BOOMER and BOOMEE perspective
  
• Identify awareness of potential risks or negative
  impacts on team performance associated with the
  observed behaviour

• Questions should
• avoid the why (justification) by replacing it
  by how (explanation) or what.
• focus on contextual conditions and the progress
  of actions across time

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Examples questions for debrief

• Open questions
• How did you decide to do this?
• What were the objectives of this action or
  behaviour?
• What reasons motivated you to do this?
• What was going on here?
• What were the contextual features on the
  situation?

• Awareness of risks/ negative impacts associated
  with behaviour
• Were there any risks associated with this
  behaviour, action, ?
• What risk was avoided or potentially created by
  the identified behaviour?

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Continuation of Example 1
BOOM FORM Part B Observed behaviour The
controller put the headset on (before he was
working with the microphone)

• Observed context
• Crossing of 3 aircraft
• Noiseless room

TRM domain covered Stress

• BOOM FORM Part C
• C1. Preliminary private interpretation by BOOMER
  of the observed behaviour
• The crossing was difficult, he put the headset on
  in order to manage his own resources.
• C2.Question to check my interpretation
  (controllers version of the event)
• What was the objective of this action?
• C3. Possible questions to check the controller
  risk awareness
• By doing this, what risk did you manage? Do you
  see any risk by doing this?

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Continuation of example 2
BOOM FORM Part B Observed behaviour Planning
controller makes suggestions to the trainee

• Observed context
• On the job training session
• 3 persons are working (EC PC T)

TRM domain covered Team building

• BOOM FORM Part C
• C1. Preliminary private interpretation by BOOMER
  of the observed behaviour The planning controller
  wanted the trainee to be comfortable.
• C2. Question to check my interpretation
  (controllers version of the event)
• What motivated you to advise the trainee?
• C3. Possible questions to check the controller
  risk awareness
• By doing this, what risk did you manage? Do you
  see any risk by doing this?

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End of Preparation Debriefing Training

• The second step of the method is done you are
  able to build a debriefing guide thanks to the
  BOOM FORM
• Questions are identified to clarify the
  observations made and to determine the NTSs that
  may be behind the behaviour
• The observer (BOOMER) must now discuss these
  behaviours with the observed controller (BOOMEE)

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Process Participants
Tasks Tools
BOOM Behaviour Oriented Observation Method
OBSERVATION BOOMER,BOOMEE
PREPARATION FOR BRIEFING BOOMER
DEBRIEFING BOOMER,BOOMEE

• OUTCOMES
• BOOMEE buy- in
• BOOMEE LEARNING
• CHANGE BEHAVIOUR IMPACTING ON SAFETY
• IMPROVED TEAM PERFORMANCE

• Explain the process
• Record the behaviour
• Identify Non- Technical Skills
• Note the situation context

• Interpret behaviour
• Prepare questions
• Plan interview

• Explain the process
• Interview
• Provide feedback
• Promote learning

BOOM form Parts A, B
BOOM form Part C
BOOM form Parts D,E,F
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