SBC PremierSERVSM Hosted IP Communication Service HIPCS

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SBC PremierSERVSM Hosted IP Communication
Service(HIPCS)
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A Hosted VoIP Solution with Dedicated Internet
Access
Dedicated Internet Access via Frame Relay
SBC
Customer Premises

• A Hosted, VoIP solution with features and
  functionality of a Premises Based system without
  the large investment
• Dedicated Internet Access - Bundled DIA service
  over a Frame Relay transport connection. Access
  to a Personalized Web Portal from any Internet
  Connection.
• Hosted solution - Tie teleworkers or branches to
  home office from any Internet connection
• Easy to use features - No manuals or codes to
  remember, uses standard web-based prompts
• Single consolidated offer - Eliminates buying
  multiple boxes, servers and other CPE, no large
  capital investment.

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What Businesses Say About Todays Phone Systems
Service calls are costly and unpredictable
No control over moves, adds and changes
Features and buttons are hardly used
Cant compete with features of large PBXs
No features to support remote workers
Multiple locations are costly and hard to manage
Upgrades or expansion are costly and unpredictable
Cant justify a phone system expert on staff
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An Easier Way..
SBC PremierSERVSM Hosted IP Communication Service
New Telephony Services
New Browser Functions

• Missed, incoming and outgoing call logs
• Bundled minutes with features
• Features to support mobile workers
• Call forward to any number
• Decide who reaches you and where
• Four-digit dialing between locations
• Call overflow ability
• Conferencing Services
• Unified Messaging

• Hosted company directory
• Add features to phone instantly
• Return missed calls from a call log
• Schedule future conference calls
• Instant moves, adds and changes
• Work from any Internet connection
• Conferencing with data collaboration

Best of All Services
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Make Communicating Easier
Combines your PC browser with phone set features
My Yahoo- like portal to customize and set up
features
Launch Pad access to frequently used features
Phone top access to most features
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Make Any Number Your Office Number

• Call forward to any number
• Mobile phone
• Remote Office
• Another extension
• Any outside number
• Forward calls to voicemail easily
• No feature codes to access or program

Additional charges may apply
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Make It Easy to Reach Key People

• Call key customers or vendors as a speed dial
• One click to call someone from your contact
  list
• Locate frequently called numbers in one place
• Works from the phone set or Web browser

Phone top access
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Improve Productivity When Making Calls

• No more manual dialing-users simply Click to
  Call from Call Logs or Directory
• User confirms which phone places the call The
  ultimate hands free dialing
• Display your office Caller ID name and number
  instead of your home or cell phone
• Billing Codes are optional and available

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Speed Dial Made Easier

• Easy to Program
• No special codes needed
• No manuals to reference
• Extensive on-line help

Click to Call favorites from any Internet
connection
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Calls At a Glance

• See who called from any browser or phone
• Return calls with a click
• Return calls using e-mail
• Look up previously dialed numbers
• From the phone or Personalized Web Portal

Phone top access
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Phone List In One Location

• Eliminate multiple directories
• Look up first, last or partial name
• Available from any Internet connection
• Easy template to update
• Update once for everyone
• Click on any name to dial

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Making Use of Buttons On the Phone Sets

• Old Way
• Only extension buttons used
• Features or speed dial added by vendor
• Manuals needed to be program
• New Way
• Select available key
• Pick a feature
• Call Park, Call Pickup
• Pick a contact from directory
• Press enter and save

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Control Who Reaches You and Where

• Improves accessibility
• Treat callers selectively to be more productive
• Prioritize how callers are handled
• Create VIPs, Family
• Special callers find you anywhere
• System pages you, if needed
• Only give out one phone number on business card
• Protect privacy

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Stop Unwanted Callers from Reaching You

• Regain productivity by auto-screening unwanted
  calls
• Keep the receptionist from getting unnecessary
  calls

Refuse list keeps calls from getting through
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Access Features from Existing Applications

• Familiar application for Outlook users
• Reach Me
• Call Logs
• Missed, Incoming and Outgoing
• Click to Call Directory Access
• Fully synchronized with Outlook
• Enter name or number to click-to-call
• Contact Directory is always up to date
• Sync up multiple contact directories including PDA

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Single-Office Solutions
RemoteOffice
Remote Branch Office
Decide where youre calling from

• Unlimited four digit dialing between locations
• Add new locations to phone network
• Shared directory for all locations
• One bill to pay for all locations
• Scale up or scale down instantly instantly

• Virtual Office connects mobil workers to
  headquarter phone features
• Sends office Caller ID on every call
• Protects privacy
• Eliminate multiple expense reports

Respond to Business Needs
Work from Any Internet Connection
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Mobile Workers Take Their Office Phone With Them
Mobile Office

• Users can be more mobile
• Improves customer service
• Operate in the field like youre in the office
  with WAP (Internet enabled) Cell Phones
• Notification of voicemail messages left
• Click to Call from call logs
• One directory for contacts
• Change Reach Me on the fly

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Manage Call Overflow with Special Call Queue
Call Center for Smaller Offices

• Works just like a call center
• Reps Check-in/Check-out
• Includes Music on Hold
• Includes Simple Announcements

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Support Multiple Line Appearances .
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Multiple Line Appearances for the Virtual
Executive

• 2202

Virtual Executive

• 2201
• 2202

Business

• 2203
• 2202

• 2204
• 2202

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Group Line Sharing Just Like A Key System

• 2202
• 2201
• 2203
• 2204

• 2201
• 2202
• 2203
• 2204

Business

• 2203
• 2201
• 2202
• 2203

• 2204
• 2201
• 2202
• 2203

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Billing Codes - Cost Tracking for the Business
Billing Code 555
Customer A
Business X
Calling Party 650-222-8799

• Customer A Bill
• BC Call Ext. Date Time
• 555 408-555-2325 8799 9/12/01 855 am
• 408-555-4930 8799 9/12/01 745 am
• 702-382-8478 8888 9/12/01 235 pm
• 650-839-7366 8123 9/12/01 445 pm

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Conferencing Features Without the Expense

• No special hardware or vendors
• Available from any Internet browser
• Support multiple user types Scheduled and On
  Demand

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Unified Messaging Saves Time and Money

• Manage all your inbound messages quickly
• Prioritize who you respond to
• One location to manage all your messages

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Phone Management Without the Hassles

• Say Good-Bye to multiple vendors, long waits and
  many bills
• Control Moves, Adds and Changes from Internet
  connection
• View and print service records anytime
• Manage remote offices from main office

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Moves, Adds and Changes Instantly

• Scale up or scale down anytime
• Make changes without calling vendors or ordering
  new cards
• Change hunt groups on your own when needed
• Instantly change employee access to features and
  restrictions
• Changes made in a few clicks
• Standard browser prompts that are easy to use

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Office and Administrative Management

• Office Management staff can make changes
• Up to date report shows all users and features
  from any internet connection

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How is This Different From a Key or PBX System?

• Simple Hosted solution No systems to manage
• Future-proof investment No systems or cards to
  purchase
• Easy-to-use features No manuals or codes to
  remember
• Single-vendor solution No vendors to coordinate
  with for service

Service Provider
Hosted Service
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Blending the Best of All Services

• Phone Features
• Missed, incoming and outgoing call logs
• Bundled minutes with features
• Features to support mobile workers
• Call forward to any number
• Decide who reaches you and where
• Unlimited Four-digit dialing between locations
• Call overflow ability

• Browser Features
• Hosted company directory
• Add features to phone instantly
• Return missed calls from a call log
• Schedule future conference calls
• Instant moves, adds and changes
• Work from any Internet connection

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How Businesses Use the Hosted IP Communication
Service
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How will you use the Hosted IP Communication
Service?

• Make adds, moves, or changes
• in minutes instead of the
• days or months
• End users determine how
• when to be contacted, freeing
• up the admin time

• Enjoy all the benefits of the
• office phone system at home
• All calls appear on single company bill
• Forward voice mails back to
• One up to date contact directory

• Provide customers one
• number to reach you
• anywhere
• Assign VIP treatment for
• hot prospects so calls
• arent missed
• Track calling activity with
• one click

• Click-to-call from anywhere on
• Internet-enabled cell phone
• Operate in the field like youre in
• the office
• Notification of voicemail messages
• saves you time and expense

• Implement efficient communications
• system with minimal time, effort, cost
• More time to focus on mission critical
• systems and issues