History

1

• History
• Started as a phone message service in 1907 and
  developed into a shipping and receiving company
  by 1930
• In 1952 it began to expand geographically
• In 1991 developed a customer service focus
• Electronic clipboard
• In 2000 e-Ventures
• Acquisition of Mail Boxes Etc

2

• UPS Today
• Excellent customer service, up-to-date technology
• Website
• Tracking system
• DIAD (Delivery Information Acquisition Device
• Customer tailored technology to increase the ease
  and speed to access tracking info
• e-logistics

3

• Industry Analysis
• Largest package delivery company and leading
  global provider of specialized transportation and
  logistics services
• Supply chain management and e-commerce
• CFM competitive forces model of UPS
• Customers
• Competition
• Suppliers
• New entrants

4

• IT UPS
• Information Technology Governance Committee
• UPS online tools
• ERM, CRM e-commerce systems
• Actininc, Celerant Technology and Netsuite Inc.
• 9/11 and safety
• Overall effect of IT on consumers

5

• UPS vs. FedEx
• Revenue UPS 30mil vs. FedEx 20mil
• UPS focus on ground vs. FedEx focus on air and
  overnight deliveries
• FedEx was the pioneer in the incorporation of IT
• Wireless handhelds
• Strategic alliances
• Comparative advantage

6

• S.W.O.T. Analysis
• Strenghts
• Weaknesses
• Opportunities
• Threats

7

• Conclusion
• Focus on customers
• Continuous improvements
• Strategic Alliances
• Think ahead of technology
• IT