Beaver County Transit Authority

1
Beaver County Transit Authority
2
Who am I?

• Kristen Sheleheda, Supervisor of Planning and
  Service Quality
• Primary duties
• Design routing and scheduling for fixed and
  flexible route services
• Track and analyze service data and statistics
• Apply for and administer grant funding
• Oversee the customer service function
• Maintain local agency relationships

3
What is BCTA?

• Beaver County Transit Authority
• Incorporated by the Beaver County Board of
  Commissioners in 1980
• Prior to incorporation, public transportation in
  Beaver County was operated by
• Port Authority of Allegheny County
• Greater Aliquippa Transit Authority (GATA)
• Pittsburgh Lake Erie Railroad, and
• Assorted local human service agencies
• BCTAs Purpose
• to acquire, hold, construct, improve, maintain
  and operate, own, and/or leaseall facilities
  necessary or incidentalfor the operation of a
  mass transportation system.

4
What is BCTA?

• BCTA
• Purchases and maintains vehicles
• Hires, trains, and supervises drivers,
  dispatchers, mechanics, and administrative staff
• Plans and operates transit service
• Constructs, operates, and maintains
  transit-related facilities
• Provides information to customers, not only with
  respect to our services, but with respect to
  other mobility services as well

5
What is BCTA?

• Three principal types of service offered
• Fixed routes operate by a set routing and
  schedule (Routes 1, 2, 3, 4, 6, and 11)
• Demand And Response Transit operate on varying
  routing and scheduling according to customer
  needs (more personalized but more expensive)
• Flexible routes include both a fixed and
  demand-responsive component (Route 8 Midland)

6
How are Transit Services Funded?

• Federal funds
• Primarily restricted to capital improvements
• Replacement vehicles or fleet expansion
• Construction of facilities
• Purchase of fixed equipment (computers,
  fareboxes, telephones)
• Allocated based on complex formulas including
  population, service area size, and ridership
• Also include dedicated earmarks from elected
  officials

7
How are Transit Services Funded?

• State funds
• Provide for both capital improvements and
  operating expenses
• Fuel
• Wages and benefits
• Vehicle maintenance
• Come from a variety of sources
• Slow growth and inconsistency in these sources
  has brought about a transit funding crisis in
  Pennsylvania

8
How are Transit Services Funded?

• Local funds
• Provide mostly for operating expenses
• Allow us to subsidize DART fares for certain
  customer groups
• In our case, these are provided by Beaver County,
  but they can also come from individual
  municipalities or a local sales tax
• These are important because they not only help us
  to operate, but also indicate a hometown
  investment in and commitment to transit

9
How are Transit Services Funded?

• Passenger fares
• Offset our reliance on federal, state, and local
  subsidies
• Usually set far below market price of service
• Transit agencies are increasingly being judged by
  elected officials and taxpayers on their ability
  to recover a high percentage of their operating
  costs through these fares
• Sound route planning and fare policies help to
  increase this percentage

10
BCTA Fixed Routes Route 1

• Control cities Chippewa to Pittsburgh
• General routing State Routes 18, 51, and 65
  (Ohio River Boulevard)
• Connects to
• Routes 2, 3, 6, 8, and 11 at the Rochester
  Transportation Center
• Route 2 and Port Authority 16A and OV at Ambridge
  Park and Ride
• Numerous Port Authority routes in Pittsburgh

11
BCTA Fixed Routes Route 2

• Control cities Rochester to Ambridge
• General routing State Route 18, Brodhead Road,
  and local streets in Aliquippa and Ambridge
• Connects to
• Routes 1, 3, 6, 8, and 11 at the Rochester
  Transportation Center
• Routes 4 and 6 at the Expressway Travel Center
  (in Center Township)
• Route 6 at Green Garden Plaza
• Route 1 and Port Authority 16A and OV at Ambridge
  Park and Ride

12
BCTA Fixed Routes Route 3

• Control cities Rochester to Pittsburgh
• General routing State Routes 51 and 65 (Ohio
  River Boulevard) limited stops
• Monday through Friday Only
• 2 peak inbound trips
• 2 peak outbound trips
• Connects to
• Routes 1, 2, 6, and 11 at the Rochester
  Transportation Center
• Numerous Port Authority routes in Pittsburgh

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BCTA Fixed Routes Route 4

• Control cities Chippewa to Pittsburgh
• General routing State Route 60, Parkway West,
  and West Busway limited stops
• Monday through Friday Only
• 4 peak inbound trips
• 4 peak outbound trips
• Connects to
• Routes 2 and 6 at the Expressway Travel Center
• Numerous Port Authority routes in Pittsburgh

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BCTA Fixed Routes Route 6

• Control cities Rochester to Robinson
• General routing State Routes 18 and 60
• Connects to
• Routes 1, 2, 3, 8, and 11 at the Rochester
  Transportation Center
• Routes 2 and 4 at the Expressway Travel Center
  (in Center Township)
• Route 2 at Green Garden Plaza
• Numerous Port Authority routes throughout the
  Airport area

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BCTA Fixed Routes Route 11

• Control cities Rochester to Vanport
• General routing State Route 68, Dutch Ridge
  Road
• Connects to
• Routes 1, 2, 3, 6, and 8 at the Rochester
  Transportation Center

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What Does a Ride Cost? Fixed Route

• Also includes flexible route (bus stop-to-bus
  stop)
• All in-county trips 1.75
• Out-of-county trips
• 1.00 surcharge past Sewickley on the Route 1
  (2.75 total fare)
• 0.25 surcharge past Hopewell on the Route 6
  (2.00 total fare)
• All express trips between Beaver County and
  Pittsburgh 3.50

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Ways to Save Fixed Route

• Reduced fare program
• Intended for persons with disabilities
• Customer completes an application and presents
  verification of disability at BCTA in Rochester
• Customer receives a card valid for travel at half
  fare, rounded to the lower nickel
• Card valid on all Pennsylvania transit systems
• Temporary disability temporary eligibility
• Program in effect all day, every day
• Customer cannot use another discounted fare
  payment method in tandem with this program

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Ways to Save Fixed Route

• Free senior transit program
• Intended for persons age 65 and older
• Customer completes an application and presents
  verification of age at BCTA in Rochester
• Customer receives a card valid for free travel
• Card valid on all Pennsylvania transit systems
• In lieu of this card, customer can present
  Medicare card and proof of age
• Program in effect all day, every day

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Ways to Save Fixed Route

• Medical Assistance Transportation Program (MATP)
• Intended for those eligible for Medical
  Assistance
• Customer must register with the MATP Coordinator
  at BCTA in Rochester
• Customer is then eligible for free trips on fixed
  route services
• These trips must be taken for medical purposes
  (appointments, treatment, prescriptions)

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Ways to Save Fixed Route

• Children
• Age 5 and under ride free with a fare-paying
  passenger (limit 2)
• Age 6-11 ride at half-fare, rounded to the lower
  nickel

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Ways to Save Fixed Route

• Transfers
• Are free and worth the base fare (1.75 full
  fare/0.85 half fare)
• Valid for three hours on any connecting route
• Not valid for return or continuing trips on the
  same route
• Customer pays applicable zone charges, if any
• Allows travel between any two points in the
  county for one reasonable fare

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Ways to Save Fixed Route

• Transfers
• Express transfer
• Morning customer pays express fare on the
  connecting route
• Boards the express route and pays no additional
  fare
• Afternoon customer pays express fare on the
  express route
• Boards a connecting route and pays no additional
  fare for trips within Beaver County
• Transfer agreement with Port Authority in
  Ambridge, Aliquippa, and Airport Corridor

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Ways to Save Fixed Route

• Transfer sample picture

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Ways to Save Fixed Route

• Day pass
• Customer purchases this directly from the driver
  for 3.25
• Price includes unlimited trips within Beaver
  County until the end of the service day
• Out-of-county can also use by paying the
  applicable surcharge
• Valid out-of-county - except downtown Pittsburgh
• Route 1 out-of-county (Leetsdale, Sewickley)
  adds 1.00
• Route 6 out-of-county adds 0.25

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Ways to Save Fixed Route

• Day pass
• Eliminates the hassle of requesting and
  presenting transfers
• Unlike a transfer, the day pass can be used on
  return or continuing trips on the same route
• Non-transferable
• When compared to cash, offers a slight discount
  of 4-7 on a round trip more if the customer
  travels a lot during the day

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Ways to Save Fixed Route

• Day pass sample picture

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Ways to Save Fixed Route

• 101 trip ticket
• Customer purchases this directly from BCTA or
  from one of our remote ticket outlets
• It is purchased for the fare value most
  frequently used (1.75, 2.00, 2.75, 3.50)
• Good for trips at or below the purchased fare
  value, or can be supplemented with cash
• Customer pays for 10 one-way trips, and receives
  the 11th trip free
• No expiration date
• Because a finite amount of trips are being
  purchased, this ticket can be transferred, or
  used to pay for multiple fares at one time (for
  example, you and a friend)
• When compared to cash, offers a discount of 9
• Good for the infrequent rider

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Ways to Save Fixed Route

• 101 trip ticket sample picture

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Ways to Save Fixed Route

• 7-day pass
• Customer purchases this directly from BCTA or
  from one of our remote ticket outlets
• It is purchased for the fare value most
  frequently used (1.75, 2.00, 2.75, 3.50)
• Good for trips at or below the purchased fare
  value, or can be supplemented with cash
• Can be held until needed, and validated upon
  first use

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Ways to Save Fixed Route

• 7-day pass
• Good for unlimited travel within seven
  consecutive days upon validation
• Non-transferable
• Price based upon ten one-way trips
• In this manner, when compared to cash, offers a
  discount of 14 - more if a customer rides
  evenings and Saturdays
• Value for the frequent or everyday rider who
  cannot afford the purchase of a greater number of
  trips

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Ways to Save Fixed Route

• 7-day pass sample picture

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Ways to Save Fixed Route

• 31-day pass
• Customer purchases this directly from BCTA or
  from one of our remote ticket outlets
• It is purchased for the fare value most
  frequently used (1.75, 2.00, 2.75, 3.50)
• Good for trips at or below the purchased fare
  value, or can be supplemented with cash
• Like the 7-day pass, can be held until needed,
  and validated upon first use

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Ways to Save Fixed Route

• 31-day pass
• Good for unlimited travel within thirty-one
  consecutive days upon validation
• Non-transferable
• Price based upon forty-four one-way trips
• In this manner, when compared to cash, offers a
  discount of 18 - more if a customer rides
  evenings and Saturdays
• Our best value for the everyday rider

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Ways to Save Fixed Route

• 31-day pass sample picture

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Ways to Save Fixed Route

• Fare cards
• Sold with no discount directly by BCTA and select
  remote ticket outlets
• Customer purchases as many as they need
  individually (phasing in sales of books of ten)
• Available in four values (0.85, 1.00, 1.35,
  1.75)
• Can be mixed and matched to make up any full or
  reduced fare value
• Good for customers who cannot or choose not to
  carry cash

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Ways to Save Fixed Route

• Fare card sample picture

37
Demand and Response Transit (DART)

• Door-to-door, advanced reservation, shared-ride
  service provided by BCTA
• Covers all of Beaver County
• Rural area trips made Monday, Wednesday, Friday,
  and Saturday only
• Urban area served Monday through Saturday
• No Sunday service
• Hours of service
• Monday and Friday 730am to 430pm
• Tuesday, Wednesday, and Thursday 730am to
  930pm
• Saturday 930am to 430pm

38
Demand and Response Transit (DART)

• Service available to
• Persons not living within ¼-mile of a BCTA fixed
  route
• Those with specialized transportation needs
• Daily routes and schedules vary according to
  customer requests hence the daily schedule is a
  direct response to the collective demand of
  the market

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Demand and Response Transit (DART)

• No restriction on trip purpose (can be taken for
  any reason)
• No type of trip is given priority over another in
  the scheduling process
• Service is door-to-door, with reasonable
  assistance available from the driver
• Customer, however, must share the ride with other
  customers DART is not a direct point-to-point
  taxi service

40
Demand and Response Transit (DART)

• Reservation process
• Reservations are accepted Monday through Friday,
  800am to 300pm
• Reservations must be made by 12noon the working
  day before the trip, and up to a week in advance
• Customer receives a call after 330pm with
  pick-up time for the next day
• Actual times are within a 15-minute window of
  given times

41
Demand and Response Transit (DART)

• Cancellation process
• If it is necessary to cancel a trip, this must be
  done by 12noon the working day before the trip
• This allows another customer use of the system
• Extenuating circumstances may be taken into
  consideration
• Failure to follow this procedure results in the
  assessment of a late cancellation or no-show
• Upon the third no-show, riding privileges are
  suspended until payment is made for the three
  no-shows
• 15 per trip for a total of 45

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What Does a Ride Cost? DART

• Sticker price of all trips is 9.25
• Many funding sources are available to subsidize
  the fare for certain customer groups (to be
  covered shortly)
• Transfers to the fixed route are available at no
  additional charge

43
Ways to Save DART

• Children
• Age 5 and under ride free with a fare-paying
  passenger (limit 2)
• Age 6-11 ride at half-fare, rounded to the lower
  nickel

44
Ways to Save DART

• Senior lottery program
• Intended for persons age 65 and older
• Customer completes an application and presents
  verification of age at BCTA in Rochester
• Customer receives a card valid for travel at a
  fare of 1.25 each way
• Pennsylvania Lottery subsidizes 85 of the
  general public fare
• Beaver County Office on Aging subsidizes the
  remainder, less the 1.25 co-pay

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Ways to Save DART

• Beaver County Office on Aging
• Intended for persons age 60-64
• Customer completes an application and presents
  verification of age at BCTA in Rochester
• Customer is then eligible for travel at a fare of
  1.25 each way
• Beaver County Office on Aging subsidizes most of
  the general public fare
• For this particular group, work trips are not
  eligible for subsidy

46
Ways to Save DART

• Reduced fare program
• Intended for persons with disabilities traveling
  within urbanized parts of Beaver and Allegheny
  Counties
• Customer completes an application and presents
  verification of disability at BCTA in Rochester
• Customer receives a card valid for travel at half
  of the general public fare, rounded to the lower
  nickel
• Beaver County subsidizes half of the general
  public fare
• Temporary disability temporary eligibility

47
Ways to Save DART

• Rural Transportation Program for Persons with
  Disabilities (PwD)
• Intended for persons with disabilities living or
  having travel needs in more rural areas of Beaver
  County
• Customer completes an application and submits
  verification of disability to BCTA in Rochester
• Customer eligible for travel at 23 of general
  public fare, rounded to the lower nickel
• Temporary disability temporary eligibility
• Funding source of last resort

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Ways to Save DART

• Human Services Development Fund (HSDF)
• Intended for low-income persons age 18-59
• Customer submits an application to BCTA in
  Rochester
• Customer is then eligible for one or two free
  round trips on DART per week, depending on
  funding levels
• These trips must be taken to and from human
  service agencies and/or medical appointments

49
Ways to Save DART

• Medical Assistance Transportation Program (MATP)
• Intended for those eligible for Medical
  Assistance
• Customer must register with the MATP Coordinator
  at BCTA in Rochester
• Customer is then eligible for free trips on DART
• These trips must be taken for medical purposes
  (appointments, treatment, prescriptions)

50
Ways to Save DART

• Other programs
• Clients of Beaver County Rehabilitation Center
  (BCRC) under certain circumstances have all or a
  portion of their DART fares paid by that agency
• Volunteers with the Foster Grandparent Program
  (FGP) have all or a portion of their
  assignment-related DART fares subsidized by that
  program

51
BCTA Flexible Route Route 8

• Flexible service
• Bus stop-to-bus stop passengers ride according
  to the public timetable
• Door-to-door passengers riding off of the
  established route, but within the service area
  must call the DART office for a reservation
• These customers are given an individualized set
  of pick-up and drop-off times
• The bus then flexes off the established route
  to pick the customer(s) up

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BCTA Flexible Route Route 8

• Control cities Rochester to Midland
• General routing State Route 68, Dutch Ridge
  Road
• Hours of operation
• Monday through Friday 900am to 630pm
• Saturday 915am to 530pm
• No Sunday service
• Frequency Varies, but generally every 4 hours
• Connects to
• Routes 1, 2, 6, and 11 at the Rochester
  Transportation Center

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Convenience

• Proximity
• BCTA provides service to almost 400 major
  destinations (shopping, housing, medical,
  recreation, schools, etc.) alone or in
  conjunction with Port Authority of Allegheny
  County
• 44 of Beaver County residents live within ¼-mile
  of a BCTA fixed bus route
• Fixed routes run along most Beaver County Main
  Streets
• DART service covers the entire County, according
  to need

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Convenience

• Hours of service
• Weekday fixed route service starts at 500am and
  continues until 900pm
• Saturday fixed route service starts at 800am
  and continues until 700pm
• Some routes begin a bit later and/or end a bit
  earlier
• DART hours vary according to need
• Provides access to most major work shifts in
  Beaver County and Pittsburgh

55
Convenience

• Frequency
• Most fixed route service operates on a consistent
  hourly headway
• Express services and Route 1 commuter services
  operate as frequently as every 30 minutes
• DART service operates according to need
• This gives the customer numerous and predictable
  options for traveling to and from their
  destination

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Convenience

• Simplicity
• As stated earlier, most services operate
  according to a consistent hourly headway
• Easy to know when the next bus will be arriving
• Fare system has been greatly simplified
• All routes are identified by a
• Number
• Color
• Shape

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Convenience

• Connectivity
• Fixed route services operate according to a
  pulse system
• Uses two main hubs (Rochester and Ambridge)
• All routes arrive and depart at about the same
  time
• Minimizes transfer waiting time
• Close connections at other hubs as well
• Transfer agreement with Port Authority in
  Ambridge, Aliquippa, and the Airport area
• DART trips can be timed to meet fixed routes

58
Convenience

• Seat availability
• BCTA takes passenger loads into account when
  assigning vehicles to trips, or purchasing new
  vehicles
• We regularly review ridership data and add or
  delete service where it can be done safely
• Capacity is matched to demand
• The end result one very seldom sees a customer
  standing on a BCTA bus

59
Reliability

• Schedule adherence
• No more than 1 minute ahead or 5 minutes behind
  schedule is considered on-time
• Transfers
• Our policies include a maximum six-minute hold at
  hubs to ensure that connections are made
• Drivers can communicate transfers to one another
  via an automatic vehicle location (AVL) system
• Vehicle maintenance
• A strong emphasis on preventive maintenance keeps
  our vehicles on the road and minimizes service
  interruptions

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Accessibility

• All fixed route vehicles are equipped with either
  a wheelchair lift or ramp
• All DART vehicles are lift-equipped
• Majority of fixed route buses kneel in
  addition, to accommodate those with limited
  mobility
• Designated seating for those with mobility
  limitations
• Fixed route drivers announce principal
  timepoints for those with visual impairments

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Accessibility

• Armband program to help fixed route drivers
  identify customers with visual impairments
• DART drivers will assist passengers between the
  door at their point of origin, the vehicle, and
  the door at their final destination
• DART drivers will also assist with a limited
  number of packages

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Accessibility

• Written materials available in alternative
  formats upon request
• Braille
• Audiotape
• Large print
• Telecommunications device for the deaf (TDD)
  available to facilitate fixed route and DART
  customer service and information
• All staff receive sensitivity training with
  respect to the needs of those with disabilities

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Safety

• Traffic safety
• Membership in the State Association for Transit
  Insurance, Inc. (SAFTI)
• Vehicle safety
• Our emphasis on preventive maintenance helps to
  uphold our safety record
• Passenger safety
• No criminal incidents on board BCTA vehicles in
  recent memory
• No reported criminal incidents at stops or
  facilities
• Drivers are a resource to passengers and have a
  direct link to dispatch and the authorities

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Safety

• Driver training
• All fixed route and DART drivers undergo a
  rigorous safety training program before being
  permitted to enter revenue service
• Defensive driving
• CPR
• Fire safety
• Training also given on an ongoing and remedial
  basis
• BCTA has successfully cut its percentage of high
  risk drivers since taking over operations

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How to Read a Bus Schedule

• Step 1 Select the route(s) needed
• Tips
• Control cities generally listed on the front
  cover
• List of cities/towns and major destinations also
  generally listed on the front cover
• List of timepoints inside give clues as to
  routing (read down)
• Basic maps included

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How to Read a Bus Schedule

• Step 2 Locate the timepoint closest to your
  point of origin
• Tips
• Cities and towns along the route are listed in
  colored bands use these to narrow search
• Principal timepoints (intersections or landmarks)
  in each town are also listed
• This is the practice due to large number of stops
• You will find two that apply to your trip one
  in each direction

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How to Read a Bus Schedule

• Step 3 Select your direction from point of
  origin
• Tips
• Direction in the form of control cities listed
  in the black band at the top of the timetable
• As you read down, is the route traveling in the
  direction you need to go?
• This becomes easier as you develop a general
  understanding of the system routing

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How to Read a Bus Schedule

• Step 4 Select the time you need to depart from
  your point of origin
• Tips
• Read directly across from your selected timepoint
  to see times that the bus serves that location
• Depending on whether your specific stop falls
  before or after the timepoint, you may have to
  adjust your departure time slightly
• We recommend arriving at the bus stop several
  minutes ahead of schedule, to account for
  differences in setting clocks and watches

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How to Read a Bus Schedule

• Step 5 Locate the timepoint closest to your
  destination
• Tips
• Again, use cities/towns and timepoints to narrow
  your search
• Should have already figured out the proper
  direction (read down from your point of origin)
• Read directly across from your selected timepoint
  to see times that the bus serves that location

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How to Read a Bus Schedule

• Step 6 Note the time you will arrive at your
  destination
• Tips
• Imagine a straight vertical line it connects
  your departure and arrival times
• You can adjust one or more spaces to the left or
  right to tailor the times to your needs
• Depending on whether your specific stop falls
  before or after the timepoint, you may have to
  adjust your arrival time slightly

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How to Read a Bus Schedule

• Step 7 If needed, plan your connecting trip
• Tips
• Bear in mind BCTAs transfer points
• Rochester Transportation Center
• Ambridge Park and Ride
• Expressway Travel Center
• Green Garden Plaza
• These are shown on the maps in each schedule
• Repeat steps 1 through 6

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How to Read a Bus Schedule

• Step 8 Return to your point of origin
• Tips
• Start with the connecting route, if any, then
  move to your initial route from earlier
• Reverse your direction
• Continue to read down the schedule to trace the
  routing of the bus
• Continue to shift left or right to find times
  that meet your needs
• Connect your departure and arrival times with a
  vertical line

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How to Locate the Bus Stop

• Remember, printed timetables only include major
  timepoints
• You may call BCTA for specific stops close to
  your origin and destination, or request a full
  stop list
• Stops are listed in the following format MAIN
  STREET/CLOSEST CROSS STREET
• For example, Merchant Street/11th Street means
  along Merchant Street, at or near 11th Street

83
How to Locate the Bus Stop

• Most stops are also designated near side or
  far side
• For example, a near side stop at Merchant
  Street/11th Street would mean you would wait
  along Merchant before the intersection with 11th
• Based upon the direction the bus is traveling, it
  would reach you before it reaches the
  intersection
• Once you figure out where you need to wait, look
  for the BCTA Bus Stop sign
• 12 wide by 24 inches tall
• White, black, and blue color scheme

84
How to Locate the Bus Stop

• Bus stop sign sample picture

85
How to Identify Your Bus

• Look at the destination sign on the front of the
  bus, above the windshield
• The signs list
• Route number
• Final destination
• Major interim destinations
• In many cases, buses have signs along the side
  that list these same types of information
• Dont hesitate to flag down the driver and ask
  questions if you are unsure

86
How to Identify Your Bus

• Bus front destination sign sample picture

87
How to Identify Your Bus

• Bus side destination sign sample picture

88
How to Board the Bus

• Please be at a designated stop on-time
• For insurance reasons, drivers will not permit
  boarding at non-designated stops
• In most cases, drivers must adhere to a strict
  schedule and will not be able to wait
• As the bus approaches, stand close to the stop
  and signal the driver
• Wait until the bus comes to a complete stop, then
  board at the front door
• If you require the bus to kneel, or the use of
  a wheelchair lift, please ask the driver

89
How to Pay Your Fare

• As you board, please have your exact fare ready
  in the form of cash, pass, or ticket
• This will help speed the boarding process and
  keep the bus on-time
• Drivers do not carry change
• In most cases, drivers will allow an exception to
  you if you do not have the full amount needed to
  pay your fare however, this is a one-time
  courtesy only
• You will generally not be permitted to deboard at
  an interim stop to get change in order to pay
  your fare

90
How to Pay Your Fare

• If paying by cash, fare cards or paper transfer
• You will notice two slots on the farebox
• Coins are dropped in the left slot
• Paper media are deposited in the slot on the
  right
• To ensure that the correct fare is being paid,
  and help to prevent farebox breakdowns, bills,
  fare cards, and transfers must be unfolded before
  being placed into the farebox
• If you need to transfer to another BCTA or Port
  Authority bus, ask the driver for a transfer
• If you are purchasing a Day Pass, please notify
  the driver

91
How to Pay Your Fare

• Farebox sample picture

92
How to Pay Your Fare

• If paying by magnetic pass, ticket, or BCTA
  transfer
• There will be a small box with a slot in the top
  in the immediate area of the main farebox
• Insert your unfolded pass, ticket, or transfer
  arrow side down into this slot
• If the magnetic card is used up or expired, the
  box will retain it expired cards are not valid
  for fare payment
• If you have trips remaining on the card, the box
  will process it and pass it back to you for
  future use

93
How to Pay Your Fare

• Magnetic reader sample picture

94
How to Conduct Ones Self

• Conduct prohibited aboard BCTA vehicles includes,
  but is not limited to, the following
• Refusing to pay the proper fare
• Harassing or threatening the driver or other
  passengers
• Using profanity
• Drinking alcoholic beverages or being grossly
  intoxicated to the point of the following
• Harassing or disturbing others
• Loud or disruptive
• Loss of control over bodily functions

95
How to Conduct Ones Self

• Conduct prohibited aboard BCTA vehicles includes,
  but is not limited to, the following
• Smoking
• Eating
• Drinking
• Except non-alcoholic beverages from a covered,
  spill-resistant container such as a travel mug
• Carrying weapons
• Listening to music without headphones and/or at a
  volume that disturbs other passengers or the
  driver

96
How to Conduct Ones Self

• Conduct prohibited aboard BCTA vehicles includes,
  but is not limited to, the following
• Lying down or occupying more than one seat
• Of course, we make reasonable exceptions for
  children and sleepy adults as space permits
• Loud or disruptive behavior
• Putting feet up on the seats
• Littering
• Defacing the vehicle or other peoples belongings
• Bringing animals aboard that are not service
  animals or are not carried in an approved pet
  carrier

97
How to Conduct Ones Self

• Violation of these rules can result in the
  following
• Expulsion from the vehicle
• Refusal of future service
• Fine
• Arrest
• In general, our rules are common sense and we
  expect our passengers to treat others the way
  they would like to be treated

98
How to De-board the Bus

• Shortly after the bus passes the stop before
  yours, pull the cord located directly above or
  alongside your seat
• A stop requested light and a bell at the front
  of the bus will let the driver know you want to
  de-board
• Dont hesitate to ask the driver if you need help
  identifying your destination
• Please wait to exit the bus until it comes to a
  complete stop

99
How to De-board the Bus

• De-boarding features sample pictures

100
If You Need More Information

• We will be happy to assist you in person, by
  mail, or over the phone
• Rochester Transportation Center
• 200 West Washington Street
• Rochester, PA 15074
• Hours of operation
• Monday through Friday 530am to 730pm
• Saturday 1000am to 200pm
• Phone
• Fixed route questions [phone]
• DART [phone]
• TDD [phone]
• Answers are also available over the web
• www.bcta.com
• Timely service news and updates
• Descriptions of BCTA programs
• Remote ticket outlets locations
• Contact information
• Schedules and fares