Good Governance From a Board Perspective High Growth environment

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Good Governance- From a Board Perspective- High
Growth environment

• Lindsay Kelly
• September 2004

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Key Issues

• Governance Vs Management
• Property Mix
• Quality of Management Staff
• Debt Management
• Key Performance Indicators
• Risk Management
• Proactive growth

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Governance Vs Management

• Need a Quality Board
• Boards Role
• Managing Resources (appoint CEO/Succession)
• Agreeing Strategic Direction
• Business Performance
• Compliance
• Risk Management
• Accountability to Shareholders

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Property Mix

• Mix of Capital Vs Leasehold properties
• Profitable properties
• Fee for Service
• Number of Properties per employee
• Benchmark is 60

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Quality of Management Staff

• Proactive Manner
• Tenant Complaints
• Performance against KPIs
• Involvement in the Sector
• Creation of Strategic Plan
• Ongoing Skills Development

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Debt Management

• Rental Bad debts lt 2
• Centrelink Payment most efficient collection
  method
• Arrears are the early indicator
• Arrears gt 28 days to be less than 4
• Can happen very quickly
• Tenant Charges (water etc)
• Review monthly
• Regular Reporting to Board

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Key Performance Indicators

• Percent of Supported Housing tenants (Min 20)
• Joint Venture relationships
• Actual cost of Leasehold properties Vs median
• Property to Staff Ratio
• Maintenance Cost per property (1,530)
• Vacancies lt 2
• Future maintenance reserves
• Financial Viability

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Risk Management

• Registration/Accreditation
• Old properties
• Records management
• IT systems
• Financial management
• Tenant relationships
• Waiting Lists
• Quality of Board

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Proactive Growth

• When Government stops transferring properties
  what happens?
• Community networks
• Joint Venture projects
• Fee for service
• Time to Consolidate catch breath

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The Meeting Agenda

• Who sets it
• Whats on it
• Past Performance
• Current Activities
• Planning/Strategic Direction.

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Time for a Commercial

• Management of Asbestos
• A full risk management document
• Contact Cumberland Housing Co-Op
• lmkelly_at_bigpond.com
• 0407 240 195

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Questions Comments