Local Land Charges and Property Information

1
Local Land Charges and Property
Information Standards NVQs
Date Presenters Name
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What are Local Land Charges and Property
Information National Occupational Standards?
The Local Land Charges and Property Information
National Occupational Standards describe the
standards of performance required of staff. They
also specify what staff need to know and
understand in order to be effective in their
roles.
3
Why do we need Local Land Charges and Property
Information NOS and NVQs?

• Common standards of performance across England
  and Wales

• Recognising and building on the knowledge and
  skills of new recruits

• Helping staff develop their knowledge, skills and
  careers

• Continuing professional development of all levels
  of staff

• Assuring the quality of Local Land Charges

• Professionalism in Local Land Charges

• Addressing competition from the private sector

4
What do Local Land Charges and Property
Information standards cover?

• Maintain the statutory Local Land Charges
  Register
• Contribute to maintaining the statutory LLC
  Register

• Maintain records in order to respond to official
  local land and property enquiries
• Contribute to maintaining records in order to
  respond to official local land and property
  enquiries

• Manage communications regarding the local land
  and property information service
• Provide information assistance to those
  accessing the local land and property information
  service

• Carry out Searches of the LLC Register and
  respond to official local land and property
  enquiries
• Provide responses to official local land and
  property enquiries

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Whats in a unit of National Occupational
Standards?

• Introduction
• Performance Standards
• Range
• Knowledge and Understanding

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Example Unit LLCF Introduction
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Example Unit LLCF Performance Standards
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Example Unit LLCF Range
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Example Unit LLCF Knowledge and Understanding
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What other National Occupational Standards are
relevant?

• Business and Administration
• Customer Service
• Management and Leadership

• Democratic Services
• Electoral Services
• Learning and Development
• others...

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How can you use Local Land Charges andProperty
Information NOS?
Recruitment selection
Workforce planning
Strategic objectives
Job design
Succession Promotion
Induction
Career development
Training development
Performance management
Quality services
Good practice
Continuing personal professional development
Assessment
Recognition
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Developing a Role Profile
3. Produce Role Profile
2. Identify relevant standards
1. List the task, duties or responsibilities of
the job
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Example Role Profile Local Land Charges Officer
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Example Role Profile Officer in another
department
15
Example Role Profile Local Land Charges Manager
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Example Role Profile Manager in another
department
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Guide to Good Practice
5. Evaluate your performance
4. Use the standards as checklists
3. Plan the task
2. Identify relevant standards
1. Choose a task
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Performance Management
6. Provide feedback
5. Appraise performance
4. Perform to standards
3. Agree support required
2. Identify relevant standards
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What are Local Land Charges andProperty
Information NVQs?
Local Land Charges and Property Information NVQs
attest that the holders consistently perform to
the standards required in their current roleand
would be able to transfer their competence to
other contexts, if required.
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Whats in the Level 3 NVQ?
Local Land Charges Staff
Staff in other Departments
B. Contribute to maintaining the statutory LLC
Register
D. Contribute to maintaining records in order to
respond to official local land and property
enquiries
or
G. Carry out Searches of the LLC Register and
respond to official local land and property
enquiries
H. Provide responses to official local land and
property enquiries
or
plus
F. Provide information and assistance to those
accessing the local land and property information
service
plus
3 generic Administration and 2 generic Customer
Service units
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Whats in the Level 4 NVQ?
Local Land Charges Managers
Managers in other Departments
A. Maintain the statutory Local Land Charges
Register
C. Maintain records in order to respond to
official local land and property enquiries
or
G. Carry out Searches of the LLC Register and
respond to official local land and property
enquiries
H. Provide responses to official local land and
property enquiries
or
plus
E. Manage communications regarding the local land
and property information service
plus
6 generic Administration or Management and
Leadership units
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Whats the process for taking an NVQ?
9. Award of NVQ Certificate
8. Verification
7. Assessment
6. Advice and support from assessors
5. Support from line manager colleagues
4. Development of knowledge, skills evidence
3. Allocation of assessors
2. Induction visit
1. Registration
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What do candidates say?
In the beginning, it was difficult understanding
what was required and finding the right sort of
evidence. Ive got a grown up family and its
been ages since Ive done any studying. However,
Andrea and Mike from the Local Land Charges
Institutes assessment centre are very helpful.
Mike came and explained to me all about the NVQ
and Andrea never minds if I ring her up for
advice. I often send her a part-completed unit
and she tells me what extra evidence it needs.
The NVQ has helped me learn more about my job
and position. During my first year in local land
charges we were very busy and I didnt really get
structured training. The NVQ has helped me to dig
in, ask questions, look and learn. Its been
pretty straightforward.
I set myself a target to finish my NVQ before I
left to go on a trip, and I met my target. I
couldnt have done it without the help of my
colleagues who shouldered some of my work to give
me time to type up my storyboards and prepare my
evidence. I did try taking it home to work on,
but theres not much you can do at home apart
from typing up your notes. You have to be in the
office to find the evidence you need. That was my
greatest problem finding where Id filed a
piece of valuable evidence!
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What do their managers say?
Great for helping people develop new skills,
such as letter-writing, improving customer
service and working better in the team. Team
members help each other with their evidence and
have to work on projects which involve other
people from the council and members.
I have been able to get funding for the training
and NVQs by showing how it links to their PDPR
and to wider initiatives like Investors in People
and Best Value.
The NVQ is a really useful tool for finding out
peoples knowledge and skills during recruitment
and planning the training they need when they are
appointed.
Its very important that we can say not only that
we hold the Charter Mark but also that every
member of the team is qualified to a professional
standard. This adds to the our credibility and
prestige and is also important for promoting the
section across the authority.
For a youngster who is ambitious to progress in
Local Land Charges, the NVQ makes them much more
attractive in a limited job market. There are
only 410 of us heads of Local Land Charges
sections around so competition is likely to be
fierce.
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Benefits of Local Land Charges and Property
Information Standards and NVQs

• Reassurance that staff operate consistently to
  the required level of performance

• Highly-motivated staff, taking pride in
  delivering a professional service

• Better team-working as a result of a clearer
  appreciation of each others roles and awareness
  of how to provide mutual support

• Structure for inducting new staff and providing
  career paths for more experienced staff

• Ability to redeploy staffs knowledge and skills
  quickly when required

• Higher profile for the Local Land Charges and
  Property Information service, with accredited
  staff working to professional standards

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For further information visit www.locallandcharges
.info