FORT MONROES QUALITY JOURNEY

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FORT MONROES QUALITY JOURNEY (Implementing APIC)
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Where we were in 1995!

• Prior to 1995, Fort Monroe had . . .
• No Annual Self-assessment
• No Strategic Plan
• No Customer Comment Card Process
• No Organizational Climate Survey
• No Continuous Improvement Model
• No Linkage of Key Processes/Key Indicators
• No Scheduled Off-site Workshops for Leadership

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PARADIGM SHIFT
Mindset Change
Reactive
Proactive
Fort Monroe a 21st Century Installation in
a 19th Century Fortress
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We realized this was going to be . . .
an
UPHILL CLIMB
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. . . and that we needed HELP !!!
Center for Army Leadership Civilian Leadership
Training Division Facilitators Mr. Mike Bell
Mr. Delphus Weissenbach
Ms. Priscilla McKinney
Army Logistics Management College Facilitator
Patricia Ellis
TRADOC, DCSRM Facilitators Candace Holcomb
Harriett Hoagland
KPMG Peat Marwick Facilitator Jon Hein
Training and Doctrine Command Deputy Chief of
Staff for Base Operations Facilitator Larry
Pederson
Jon Hein Associates Facilitator Jon Hein
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Methodology Utilized . . .

• Commanders Support
• Senior Leadership Involvement
• Quality Integration Team (QIT)
• Cross Functional Team
• Internal/External Facilitators
• Benchmark Winning Packets
• Semi-annual Leadership Off-sites
• Sweat Equity

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Category Champions
TEAM CATEGORY CHAMPION Team 1
Leadership DRM Director Team 2
Strategic Planning DRM Director Team 3
Customer Focus DCFA Director Team 4
Information Analysis DOIM Director
Team 5 Human Resource Focus CPAC
Chief Team 6 Process Management DPW/L
Director Team 7 Business Results QIT
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Weekly Workshops
Team 4 Information Analysis
Team 1 Leadership
Quality Integration Team
Team 7 Business Results
Team 5 Human Resource Focus
Team 2 Strategic Planning
Team 6 Process Management
Team 3 Customer Market
Focus
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Scoring System
COMPARED TO BEST

APPROACH
DEPLOYMENT
RESULTS

• EXTENT APPLIED
• CUSTOMERS
• OPERATIONS
• UNITS
• PRODUCTS SERVICES
• PROCESSES
• SUPPLIERS

METHODS
VALUES


MISSION
POLICIES

PROCESSES

PLANS

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Implementing APIC
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STRATEGIC PLAN EVOLUTION
2000
1996
1997
1998
1999
Established Leadership Off-site
Workshops Identified Customers
Defined Mission Defined Vision Defined
Values Developed Goals
Developed Action Plans Refined Key
Indicators Refined SPWD Improved Comment
Card Developed/ Aligned Objectives
to Goals
Revised Customer Surveys and
Organization Survey Revised Mission
Revised Vision Updated Strategic
Plan Aligned Objectives to Goals to Tasks
Revised Mission Adopted Army Values as
Fort Monroe Values Established
ESC/QMBs/PATs Master Plan/ Strategic Plan
Integration Revised Goals
Identified Key Business Drivers
Identified Key Processes Identified
Key Indicators Revised RA
Developed Objectives