WLCGEGEEOSG Interoperability and User Support

1
WLCG-EGEE-OSG Interoperability and User Support

• Torsten Antoni (EGEE)
• Rob Quick (OSG)

2
Agenda

• Goals
• Why interoperate?
• Communication
• Formal communication via ticketing
• Publication and notification
• Conclusion

3
Goals of Interoperability

• Seamless operations for users that cross
  administrative boundaries
• User who want to cross grid boundaries need to
  know the environments will be similar
• Applications must function properly without
  major changes
• Site Functional Tests (SFTs) for site status
  available in all directions
• Cross grid publication and notification
• Successful Interoperations Operations
• Provide The GRID to users is vital for
  pervasiveness and sustainability

4
Road to Interoperability(The WLCG-OSG-EGEE
Story)

• Why is interoperability important?
• To Virtual Organisations?
• More resources
• To users?
• Simpler access to the resources
• To EGEE and OSG Operations groups?
• Test operations procedures outside of native
  environment
• To middleware developers?

5
Communication

• Joint Meeting (every 6 months)
• Weekly WLCG Operations Meetings
• Individual Communications
• Software groups
• Monitoring groups
• Operations teams
• The Ops VO
• SFTs

6
More Communication

• Ticketing
• OSG Footprints
• Global Grid User Support
• Each OSG VO and EGEE ROCs system
• All these helpdesks/ticketing systems are
  connected and are used for user support and for
  operations to formally communicate inside and
  across the infrastructures

7
More Communication
8
Publication and Notification

• BDII
• SAMs
• VORS, FOC
• Critical Updates
• Security Notifications
• Standard patches and updates

9
Conclusions

• The process has begun
• Communications are flowing
• Operations problems are getting solved
• Both EGEE and OSG are committed to
  interoperability
• Interoperations with other grids will be
  addressed
• Successful Interoperations Operations