HHS Virtual Gateway Portal

1
HHS Virtual Gateway Portal

• Presentation to Portal Advisory Group
• By Sharon L. Wright
• April 7, 2005

2
Portal Strategy Reasons To Integrate

• HHS Reorganization by Legislature in 2003
• Acknowledged the need to do things differently
  for the Public
• Streamline interactions with Providers and our
  Clients
• Integrate the HHS Service Delivery Model

3
Portal Function- A Single Face of Government

• The Portal is the no wrong door to the Virtual
  Gateway
• A New Taxonomy of services that is jargon-free
• Accommodates but does not require bureaucratic
  savvy
• Presentation for all on-line services across 17
  Agencies
• Organizing Structure for Internal Users
  (Intranet)

4
Portal Navigation
5
Portal Organizing
6
Presentation On-line Services
7
Portal Integration Lessons Learned
Leave Old Ideas with Old Technology

• The Portal is Not Just a Website.
• Nor is it a place where you simply publish
  Information
• Or a vehicle to only tell people what you want
  them to know

8
Portal Integration Lessons learned

• Then What Is It?
• The Portal is a comprehensive two-way
  communication tool
• A powerful relational database to organize and
  interrelate information
• A roadmap to facilitate the users intentions
  and goals

9
Portal Integration How to Get Started

• Getting Oriented and Thinking Differently
• Broaden your internal and external communications
  circle
• Put yourself in the citizens shoes
• Remember that not all citizens are alike
• Concentrate on community building with Agencies
  and Public
• The endeavor is about Content not Technology

10
Portal Integration First Steps

• Create the Secretariat Center
• Hire or find within your organization an
  Information Architect
• Survey, analyze and classify all existing web
  content
• Toss the rot
• Create a taxonomy of services for the Secretariat
• Meet with Agencies for feedback, refinement and
  mapping
• Create the Secretariat Portal site

11
Portal Integration - and Staffing

• Creating a Center of Excellence for Agencies
• Initiate simple cost-benefit analysis of current
  environment (people, tools, time/page)
• Scout for talent in your agencies and look for
  strong analytic skills
• Document the number of files and frequency of
  updates across all Agencies
• Modify the HHS developed materials and templates
  no need to reinvent the wheel
• Organize a Team and Get Started