Healthcare Consumer Committee Meeting

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• Healthcare Consumer Committee Meeting

1045 / 03 June 2009
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Agenda

• Opening Remarks/Introductions (5 min)
• MAMC Parking Initiatives (15 min)
• Access to Care Update (10 min)
• Safe Patient Handling (10 min)
• Points of Contact (5 min)
• Questions/Discussion (20 min)

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HCCM
Opening Remarks/ Introductions
4
Madigan Parking Improvements!!
HCCM
5
Warrior Parking!!

• Our Warrior parking program is a new off site
  parking area that has a shuttle that runs to and
  from Madigan.
• The shuttle is 15 minutes round trip and runs
  from 0730 till 1730
• The Warrior parking lot is located at the Madigan
  Annex in front of Troop Command.

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Warrior parking/ bus stop
OLD MAMC
Wilson AVE
Lincoln ST.
Jackson AVE
S. East
Gardner Loop
Madigan Gate
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Valet Parking!!

•  Tired of driving around looking for a parking
  space?
•  Tired of rushing to appointments?
•  
•  Madigan understands your frustrations and will
  be offering a FREE VALET SERVICE in the near
  future.
• The free service will be offered for a limited
  time only to determine how many of our valued
  Madigan patients are using this wonderful
  service.
•  Drive to the front, drop off your keys and let
  the valets deal with the hassles of parking.
•  

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Valet drop off point
Valet parking
Valet parking
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Command in Action

• Due to the current parking situation at Madigan,
  the Command Group is taking steps to minimize our
  deficiency of spaces by moving the command
  designated spaces to an area where they will not
  be taking any patient, visitors, or staff spots.

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Command in Action cont..
New patient/visitor parking
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Command in Action cont..
Spaces open back to patients/visitors
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Traffic Change!!

• There will be a new traffic change in the medical
  mall parking lot.
• This traffic change is being put in effect to
  combat the number of traffic accidents that are
  taking place on 5th Street in front of the
  drive-up pharmacy.
• This change will limit the patrons entering onto
  5th Street to the drive-up pharmacy only.
• There will be a barricade in place just after the
  drive-up entrance to ensure no one violates this
  policy.

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Traffic Change!!
Drive -up pharmacy entrance only
Barricade
5th Street
Gardner Loop
Medical Mall Entrance
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Questions?
HCCM
15
HCCM
Access to Care Update
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Access Standards
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Access Standards

• Emergency Care If you require emergency care,
  go to the nearest emergency room or call 911.
• Acute/Urgent Care (Seen within 24 hours) If you
  require an acute or urgent care appointment
  (earache, high fever, etc), the Military
  Treatment Facility (MTF) must provide you an
  appointment within 24 hours at either the MTF or
  with a civilian provider through a referral.

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Access Standards

• Routine Care (Seen within 7 days) If you
  require an appointment for routine care (flu,
  colds, allergies, check-ups, etc), the MTF must
  provide you an appointment within 7 days.
• Wellness Care (Seen within 28 days) If you
  require an appointment for a wellness visit,
  (mammogram, pap smears, physicals, health
  maintenance, etc), the MTF must provide you an
  appointment within 28 days.

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Access Standards

• Specialty Care (Seen within 28 days) If you
  require an appointment for specialty care,
  (cardiology, orthopedics, podiatry, etc), the
  MTF must provide you an appointment within 28
  days.
• Follow-up visits (per medical plan) Access
  standards do not apply to follow-up visits. The
  provider requesting the appointment determines
  the standard.

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Access

• How can you help?
• Cancel appointment as soon as possible when you
  cant make it to reduce no-shows
• Provide correct and best contact number
• Let us know about your experience

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HCCM
Safe Patient Handling
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Safe Patient Handling Program-Safe Staff, Safe
patients, Quality care-

• Putting Your Safety First
• Your health and dignity are important to us. We
  want you to feel comfortable, safe, and secure as
  you receive care.
• While at Madigan, you may not be able to move
  without some help. We use special equipment to
  assist us in safely lifting and moving patients.

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Safe Patient Handling Program-Safe Staff, Safe
patients, Quality care-

• Is The Equipment Safe?
• Yes, your special needs will be considered by
  hospital staff
• Your height and weight
• Your diagnosis
• Type of moving required
• Equipment will be selected based on what is the
  safest for you and your health care provider.

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Safe Patient Handling Program-Safe Staff, Safe
patients, Quality care-

• Questions?
• SPH Program Administrator
• [phone]
• SPH Program Instructor
• [phone]

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Let Us Know About Your Visit

• Clinic NCOIC
• Clinic Head Nurse
• Clinic Administrator
• Clinic Chief
• Patient Advocate
• Chief, Clinical Support Division
• Chief, Managed Care Division
• Army Provider Level Satisfaction Survey

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Contact Information
Clinics

• Family Medicine
• 968-0770
• Nisqually
• 966-9858
• Okubo
• 966-1991
• Internal Medicine
• 968-2462
• Pediatrics
• 968-3066
• McChord
• 968-2273

Behavioral Health

• Military One Source
• 1-800-342-9647
• TriWest Behavioral Health
• 1-866-651-4970
• TriWest Crisis Line
• 1-866-284-3743
• Veterans Affairs Behavioral Health
• 1-800-273-8255
• National Suicide Prevention Life Line
• 1-800-273-8255 (Option 1)

Listen to Options, Press Menu Option Needed
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Questions/Discussion

• We must ensure each Soldier is equipped and
  trained to fight and win. We must also provide
  for our families. We will not be successful if we
  fail to care for our loved ones waiting for their
  Soldiers to return. We must fight for their
  healthcare, children, housing, and Well-Being
  with the same vigor we fight with on the
  battlefield. They deserve nothing less.
• -- SMA Kenneth O. Preston Sergeant Major of the
  Army