www'uslugi'gov'mk Macedonian Citizen Portal

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www.uslugi.gov.mk Macedonian Citizen Portal

• Karina Donevska
• Head of IT Department, General Secretariat
• Government of the Republic of Macedonia

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www.uslugi.gov.mk

• USLUGI.GOV.MK is centralized and standardized
  Information Portal for all citizens of Republic
  of Macedonia which improves access and use of
  information from the public sector and provides
  the citizens with a simple access to the main
  services of the public administration.
• At the same time, it promotes online interaction
  among citizens and the Government.

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Objectives

• Establishing uslugi.gov.mk as a unique point of
  information access for the services that Republic
  of Macedonia offers its citizens and businesses
  (one-stop-shop)
• Reduction of the time needed for finding
  information for the Government services
• The citizens will be able to access an
  information regarding a change of procedure for
  certain Government services in a timely manner
• Reduction of the time needed for distribution of
  the information for the Government services
• Linking the Government agencies and establishing
  of a starting point for developing a central
  position for building Government knowledge
• Establishing procedures for easy change of the
  existing and introduction of new services

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Users of the solution
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Main characteristics

• Complete information for government services-
  Form, locations, administrative fees, associated
  services
• Review of services by categories, state bodies,
  users groups, alphabetical search
• Contact information of civil servants from
  ministries
• Questions from the citizens to the authorized
  civil servants
• Implementation of a contact centre (Call Centre)
  Free of charge phone support line (15-111)
• Integration with the Civil Servants Agency
  system, in the part - electronic submission of
  job application

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Coordinative body

• As an integral part of the General Secretariat
  of the Government of Republic of Macedonia, the
  central coordinative body covers the content and
  operation quality of information processed by the
  civil servants.

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Publishing Process
Responsible person approves publishing of
information
P
Information is redirected to the responsible
civil servant for approval
Preparation of new or updating of existing
information for publishing on www.uslugi.gov.mk
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Publishing Process
Information is accessible for citizens and
businesses
After approval information is marked as safe
for public access
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Technology in use

• Microsoft Office SharePoint Portal Server 2003
• Microsoft Office 2003 System
• Microsoft Windows Server 2003
• Microsoft SQL Server 2000
• Microsoft ISA Server 2004
• Microsoft ASP.NET,
• Microsoft .NET Framework,
• Microsoft Internet Information Services
• Microsoft .NET Enterprise Services/Component
  Services,
• Microsoft Message Queuing Services,
• Microsoft Certificate Services (PKI),
• Microsoft Clustering Services,
• Microsoft Network Load Balancing

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Statistical information

• www.uslugi.gov.mk (for the period of past 10
  months)
• - Visitors - 243.000
• - Visits - 540.000
• - Average visitors a day 800
• Total number of services towards the citizens
• - Published - 215
• - In preparation - 5

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Outcome

• Uslugi.gov.mk is
• Fully compatible with all European Directives and
  Recommendations
• Represents a solution for the requirements of the
  European Commission indicated in the analytical
  report for Republic of Macedonia
• Offers more transparent and open public
  administration
• Increases efficiency and productivity of the
  public administration

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Benefits

• Integral overview of all Government services for
  citizens and businesses
• Responsibility Decentralization for change of
  services
• Transparency and openness in communication with
  citizens
• Direct questions from citizens to competent civil
  servants
• Possibility for creation of teams for internal
  government project collaboration
• Fast upgrade platform

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Future upgrades

• Personalized information access
• Increasing the level of interaction between
  system roles two way interaction
• Messenger service for direct access to the
  competent officials for every citizens request
• Increased scope of inter-government collaboration

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• Thank you for your attention
• For more information
• please visit
• www.uslugi.gov.mk