Performance of Interlending in Nordic academic libraries

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Performance of Interlending in Nordic academic
libraries

• in co-operation with NORDINFO
• 2001
• Pentti Vattulainen
• pentti.vattulainen_at_nrl.fi

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(No Transcript)
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Survey aims (by Nordinfo)

• improve performance of ILL service
• improve the status of ILL as a service form
• advance resource sharing
• develop work practices
• allow charging on an appropriate level
• develop a toolbox to continuous evaluation of
  delivery
• develop statistics that answers to questions on
  meeting the mission, goals and objectives of
  libraries

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Volume
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Unit costs
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Turnaround time / days
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Fill rate
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Recommendations 1

• union catalogue
• all materials in catalogues
• status of holdings
• user involvement
• charging
• low unit costs
• complicated relation with speed of service
• staffing
• electronic delivery

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Recommendations 2 libraries

• User
• raise user expectations
• formulation of the service level, service
  declaration
• Staff organisation
• internal processes organisation reviewed
  regularly
• own library has high performance as supplier
• centralise lending
• decentralise borrowing
• Outside
• choosing cooperating libraries
• participation in consortia