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Show Tell 1

• Distributed Focus - Reporting

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Background

• Me - Karl Steger capacity planner for 8 years
  the last three years at AG Edwards.
• Team - the capacity performance team has five
  analysts 2 server, 1 network, 1 web, 1 storage.
• Server Tools BMC performance assurance,
  performance surveyor, and home grown scripts/SQL.
• Server technologies SUN, HP/UX, Linux, windows.
• Server Data collecting for over 1,000 servers
  keeping 15 months of history.

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What We Do

• End-to-end capacity planning and performance
  analysis for critical systems
• Forecasting enterprise computing resource needs
• Identify re-sizing and re-tiering opportunities
• Monitor and analyze performance tests
• Root cause problem resolution
• Reporting

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Secrets Of Our Success

• Focus on applications, not servers
• Focus on business critical applications
• End-to-end (server, network, storage, web)
• Talk in business terms, not bits/bytes/MHz
• Cultivate relationships with the application
  support teams
• Align with management (both yours and the
  application support teams)
• Remember our audience for all communication

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Reporting Tips

• Application focus
• Tie back to business use
• Detail what was and was not analyzed
• Remember your audience!
• Our approach four levels
• IT executives
• Application management
• Technical support teams
• Raw metrics

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Deliverables

• Quarterly report card (IT executives)
• Capacity plan (app mgmt)
• Monthly application analysis (app mgmt)
• Detailed monthly application analysis (tech)
• Raw metrics

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Raw Metrics

• Delivered by BMC Softwares Perceiver
• Purpose deliver resource utilization metrics
• Two instances
• ServerVue
• Audience all of IT
• Limited number of metrics with thresholds
• Knowledge base with full explanation of all
  charts
• ServerVue Technical
• Audience system administrators, application
  support, us
• All metrics
• No help, user is on their own

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ServerVue
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ServerVue - Technical
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Monthly Application Analysis

• Automatically generated by Solution Labs
  Performance Surveyor
• Purpose proactively report on any current or
  future capacity concerns
• Two versions
• Executive summary
• Audience application management
• Contains an introduction, dashboards (app, tier,
  server), summary charts, and the analysts
  concerns
• Detailed analysis
• Audience application support, architects,
  infrastructure support
• Contains the executive summary, forecasts,
  dashboards (server/metric), and details for
  red/yellow lights by server

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Capacity Plan

• MS PowerPoint presentation
• Purpose executive overview of the state of the
  application and its future capacity requirements
• Audience application management
• Contains
• Scope objective
• Findings forecasts
• Recommendations
• Action plan

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Quarterly Report Card

• MS Word document in a newspaper format produced
  by the entire capacity performance team
• Purpose executive overview of the state of the
  data center and its future capacity requirements
• Audience IT executives
• Contains
• Top stories
• Capacity performance analysis and forecasting
  for applications, servers, networks, web sites,
  and storage

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Q A