University of Split Faculty of Maritime Studies Split

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University of Split
Faculty of Maritime Studies - Split

TEMPUS CARDS SCM 2006
Structural Measure C028A06-2006 Project
QUALITY ASSURANCE IN UNIVERSITY
TEACHING ISO 90012000 quality
management standards at Croatian
Universities Maja Krcum
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University of Split Faculty of
Maritime Studies - Split

• What is the Quality system /quality assurance?
• It is one aspect of the Quality system and it is
  a way of compliance to the International Standard
  ISO 90012000, which is accepted in Croatia.
• It is aid for the continuous and systematic
  monitoring and improvement of working
  conditions
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University of Split Faculty of Maritime Studies
- Split

• Why Quality system on the Faculty of Maritime
  Studies - Split?
• To comply IMO Convention STCW95
• To increase reputation on our consumers
  (students,...)
• To initialize motivitation of students and
  employed
• To insure better organization and work conditions
• To make clear distribution of responsibility and
  empowerment
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University of Split Faculty of Maritime Studies
- Split

• The Function in the implementation of the Quality
  system
• Faculty council important decision makes
• Dean responsible for the whole system
• Work groups do paper work in period of the
  implementation quality system, coordinate with
  other groups and persons.
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University of Split Faculty of Maritime
Studies - Split

• The Function in the implementation of the Quality
  system
• All employees give advices in preparing of
  documentation, perform operations according to
  the established system and implicate its
  improvement.
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University of Split Faculty of Maritime
Studies - Split

• Where are we today in implementation of Quality
  System?
• In a regular maintains of system by internal
  audit
• On insurance availability of necessary recourses
  and informations which are necessary for support
  in maintain and monitoring for those informations
  (simulator, school ship...)
• On recoordination of education plans and programs
  (Bologna process)
• Monitor, measure and analyse these processes
• Implement actions necessary to achieve planned
  results and continual improvement of these
  processes
• In implementation are included all employees of
  Faculty of Maritime Studies - Split
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University of Split Faculty of Maritime Studies -
Split

• SUBJECT OF DOCUMENTATIONS
• Quality Manual of Faculty of Maritime Studies -
  Split
• Procedure
• Work directions
• Formulary form
• Inside acts
• Outside acts
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University of Split Faculty of Maritime
Studies - Split

• What The Quality Manual Contains?
• Introduction
• The Quality Policy
• Organization structure of Faculty of Maritime
  studies of Split
• Elements of quality system
• List of procedures with reference to the items of
  the standard
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University of Split Faculty of Maritime
Studies - Split

• 1999-2000 - QMS according to ISO 90021994
  implemented in all operations of Split College of
  Maritime Studies
• 2000 - QMS audited / certified by Bureau Veritas
  Quality International (BVQI) and Croatian
  Register of Shipping (CRS)
• 2003 - QMS adapted to comply with ISO 90012000,
  audit, new certificates
• 2004 - Due to change from Split College of
  Maritime Studies to Faculty of Maritime Studies
  Split
• 2005 regular receficitation for Faculty of
  Maritime Studies - Split
• 2006 - Scheduled audit of all operations by BVQI
  and CRS
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Faculty of Maritime Studies - SplitSCOPE and
PURPOSE

• The Quality system Manual of Faculty of Maritime
  Studies - Split is related to the standard EN ISO
  90012000 (This European standard supersedes EN
  ISO EN ISO 90011994 EN ISO 9002 1994 and ISO
  90031994)
• The Rules cover undergraduate and postgraduate
  studies, training courses, scientific and
  professional work as well as publishing in the
  field of maritime studies and related scientific
  branches at Faculty of Maritime Studies - Split .
• The quality System Rules of Procedure is a
  document intended to meet internal and external
  requirements of Faculty of Maritime Studies -
  Split. It contains basic characteristics,
  intended quality policy and the manner of meeting
  the requirements of ISO 9001 Standard as well as
  the realization of the objectives established by
  Faculty of Maritime Studies Split.
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Faculty of Maritime Studies - SplitControl
of Quality

• In achieving quality
• Its most important the action than correcting
  mistakes
• To make possible for employees to advance the
  quality if they have appropriate support
• Establish better cooperation in all parts of
  organization
• Support of administration
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Faculty of Maritime Studies - SplitControl
of Quality

• Ethics inside the organization
• Integrity
• Confidence
• Training
• Team work
• Leading
• Evaluating
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Faculty of Maritime Studies
Split Measurement, analysis and improvement

• Condition of capacitance average value of
  administration is 2, professors 1.31 and students
  1.79

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Faculty of Maritime Studies Split Measurement,
analysis and improvement
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Faculty of Maritime Studies Split Measurement,
analysis and improvement

• Contemporarily of existing equipment

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Faculty of Maritime Studies Split Measurement,
analysis and improvement

• Engine control room in simulated vessel
  Neptun

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Faculty of Maritime Studies Split Measurement,
analysis and improvement

• Engine control room in simulated vessel
  Neptun

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Faculty of Maritime Studies Split Measurement,
analysis and improvement

• Engine control room in simulated vessel
  Neptun

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Faculty of Maritime Studies Split Measurement,
analysis and improvement

• Adjusting ISO standard

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Faculty of Maritime Studies Split Measurement,
analysis and improvement

• Work conditions of library and its equipment of
  literature

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Faculty of Maritime Studies Split Measurement,
analysis and improvement

• RELATIONS PUPIL/STUDENT-PROFESSORS
• Professors opinion of previous
• knowledge quality is mostly
• non satisfied, high school
• professors can say something
• better for their students.

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Faculty of Maritime Studies Split Measurement,
analysis and improvement

• Pupils in secondary school based on
  questionnaire
• do their best to be better pupils
• 1- does not refer to pupils
  4- usually refers to pupils
• 2- rarely refers to pupils
  5 always refers to pupils
• 3- sometimes refers to pupils

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Faculty of Maritime Studies Split Measurement,
analysis and improvement

• Pupils in secondary school based on
  questionnaire
• but learning is not regularly for them
• 1- does not refer to pupils
  4- usually refers to pupils
• 2- rarely refers to pupils
  5 always refers to pupils
• 3- sometimes refers to pupils

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Faculty of Maritime Studies Split Measurement,
analysis and improvement

• learning is difficult for them
• 1- does not refer to pupils
  4- usually refers to pupils
• 2- rarely refers to pupils
  5 always refers to pupils
• 3- sometimes refers to pupils

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Faculty of Maritime Studies Split Measurement,
analysis and improvement

• for them school is loosing their time
• 1- does not refer to pupils
  4- usually refers to pupils
• 2- rarely refers to pupils
  5 always refers to pupils
• 3- sometimes refers to pupils

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Faculty of Maritime Studies Split Measurement,
analysis and improvement

• Based on these answers it is justified that the
  professors of Maritime
• Faculty think
• the structure of registered students is hardly
  satisfied

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University of Split

• University of Split (Uni Split) was officially
  established in 1974  
• Currently around 22 000 university and vocational
  students
• Nine faculties, Academy of Fine Arts and Music,
  Educational Academy and three University
  Departments.  
• Abrupt increase in number of vocational students
  (around 7000) by fusion with former Polytechnic
  of Split in 2003 delayed the implementation of
  the Bologna reforms activities
• Uni Split is in the process of building the
  University Campus by
• 2007-8
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University of Split

• Faculties Departments of the University
• Faculty of Natural Sciences, Mathematics and
  Education
• Faculty of Electrical Engineering, Mechanical
  Engineering and Naval Architecture
• Faculty of Chemical Technology
• Faculty of Law
• Faculty of Economics
• Faculty of Civil Engineering and architekture
• Faculty of Medicine
• Academy of Arts
• University Department of Sea and Maritime Studies
• University Department of Mediterranean
  agriculture
• Catholic Faculty of Theology
• Maritime College
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University of Split

• Teaching staff
• 734 professors (from assistant professor level to
  full professors)
• 160 research and teaching assistants
• Administrative staff
• 370 people
• The total budget at Uni St
• For 2004 was around 220 million Croatian
  kunas (around 29 million euros)
• Government funding amounted to 70
• Around 30 of funding was obtained through
  other means (mostly student fees, research
  and professional projects).

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University of Split

• Research activities are funded mostly through the
  funds of the Croatian Ministry of Science,
  Education and Sports (114 research and 15
  technological projects), while 31 research
  projects have additional international funding.
• Two independent research institutes
  (Mediterranean agriculture and Fisheries and
  Oceanography).
• The newly established Mediterranean Institute
  for Life Sciences (MedILS).
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University of Split

• The most important recent development in the
  short history of the University of Split is the
  establishment of the first University campus in
  Croatia.
• Within next three to four years, most faculties
  and departments will move to the new location
  with more than 80.000 m2 of newly built space
  (Campus project)
• The University of Split is still composed of
  legally independent entities (faculties).
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Measurement, analysis and improvement
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Measurement, analysis and improvement
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SUCCESS OF STUDING AFTER 1. SEMESTER (BY
COMPONENTS)
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SUCCES OF STUDING AFTER 1. SEMESTER (COLLEGIATE
STUDIES)
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SUCEESS OF STADING AFTER 1. SEMESTER (TEHNICAL
STUDIES)
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WHEN CAN STUDENTS TAKE EXAM IF THEY DIDN T TAKE
IT BEFORE?
HOW BIG IS MAXIMUM NUMBER OR STUDENTS IN GROUP ON
EACH MODE OF LECTURE
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University of Split Faculty of Maritime
Studies - Split

• CONCLUSION
• Analyses which are performed in systems like high
  and faculty education insist on
• Detail planning
• Monitoring
• Improvement systems of data management
• Monitoring of information witch refers of
  satisfaction of users
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