FACILITY PLANNING AND MANAGEMENT

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FACILITY PLANNING AND MANAGEMENT
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Facility Planning

• Needs assessment what unmet need exists
• Location
• Multi-purpose or single sport
• Types of sports and events
• Size or capacity and amenities
• Recreational or competitive
• Feasibility assessment is it financially
  possible to construct and operate this facility
• Economic impact study
• Potential funding sources for construction
• Potential revenue streams for debt repayment and
  operational expenses

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Financing Debt for Sports Facilities

• Bonds
• Tax-exempt
• Taxable
• Special bonding authority
• Hard taxes
• Income
• Real estate
• Personal property
• General sales

• Soft taxes
• Car rental and taxis
• Hotel/motel
• Restaurant
• Tobacco and alcohol
• Player

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Private Funding Sources

• Donations
• In-kind contributions
• Naming rights
• Concessionaire rights
• Food and beverage-serving rights
• Premium restaurant rights
• Sponsorship packages
• Advertising rights

• Lease agreements
• Luxury suites (skyboxes)
• Premium (club) seating
• Personal seat licenses
• Parking fees
• Merchandise revenue

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Operations

• Policies, procedures, and operational guidelines
  and how these will be implemented
• Personnel management specific to the facility,
  rather than to an event
• Equipment purchasing, inventory, and maintenance
• Facility maintenance
• Scheduling
• Financial management revenues, such as rentals
  expenses, such as for personnel

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Operations

• Legal (contracts accessibility employment risk
  management safety insurance)
• Signage and advertising
• Technology
• Guest services, including ticket sales,
  concessions, merchandise sales, parking, etc.
• Security
• Evaluation and on-going operational enhancement

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Ticket Office Operations

• Policies and procedures manual
• Personnel
• Types of tickets, such as season, group, and
  game-day
• Types of orders, like online, ticket outlets, and
  mail orders

• Refunds and exchanges
• Personal seat licenses
• Complimentary tickets
• Public relations
• Financial accountability

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Competencies of Sport Facility Managers

• Budgeting
• Communication skills
• Setting priorities
• Ability to delegate
• Decision making
• Goal setting
• Problem solving

• Understanding legal issues
• Personnel evaluation skills
• Recognizing facility safety hazards
• Time management
• Risk management

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Facility Planning and Management

• You are the manager of a privately-owned indoor
  aquatics facility. Describe the entire scope of
  your responsibilities for scheduling,
  maintenance, personnel, budget, operations, etc.
  for this facility. Assume in your planning that
  the local high school uses this facility during
  its season and that you must operate this
  facility to make a profit for the owner.