MEASURING IMPACT

1
MEASURING IMPACT

• Social Return on Investment
• George Leahy
• Director of Research

2
PURPOSE

• Purpose of this workshop is
• Emphasise why measuring impact is important
• To look at the techniques
• esp SROI
• Raise Provider issues
• An issue of good management
• Raise Commissioner issues
• a focus on outcomes

3
WHY MEASURE IMPACT?

• Providers
• Good management practice
• Know what youre producing
• Production Process(effectively/efficiently)
• Potential marketing advantage

• Commissioners
• Know you are achieving community outcomes
• Accountability to community
• Accountability to government
• Accountability to taxpayer

4
HOW CAN IMPACT BE MEASURED?

• A variety of techniques
• Cost-Benefit Analysis
• QALYS
• Social Accounting
• Social Auditing
• Social Return on Investment

• What is different about SROI?
• Much closer to CBA
• Monetises identifiable and material outcomes
• Does not measure everything

5
WHAT IS SROI?

• To understand the impact that an organisation or
  policy has on its stakeholders
• To manage and communicate that impact
• Balances qualitative and quantitative approaches
• Understand costs and benefits more fully,
  incorporating the most expanded version of value
  possible

6
KEY ELEMENTS

• Stakeholders
• Theory of change or impact mapping
• Materiality
• Estimates of deadweight (What would have happened
  anyway) and displacement (crowding effects)
• Uses current market values, and seeks other
  values in experimental way.

7
TEN STAGES OF AN SROI ANALYSIS
8
THE IMPACT MAP
9
CAMDEN COMMISSIONING EXAMPLE
10
ST JAMES HOUSE SOCIAL FIRM

11
GROUPWORK

• What needs to change
• to incentivise
• Providers
• Commissioners

To use SROI

• Key Questions (in mind)
• Why wouldnt you do it?
• What needs to happen for you to do it?

12
CHALLENGES FOR COMMISSIONERS

• Culture change - outcomes gt outputs
• Information on budgets and budget holders
• Valuing wider impacts
• Perception of additional bureaucratic burden

13
CHALLENGES FOR PROVIDERS

• Training and capacity building esp. for smaller
  3rd sector orgs
• Raise awareness of wider impacts
• Factoring the value to the user, family and wider
  community
• Creating a trusting environment between
  commissioner, provider service user