The Cooperators

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The Co-operators Corporate Social Responsibility
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Dennis Deters, Senior Vice-President June 2, 2006
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Mission / Vision

• The Co-operators financial security for
  Canadians and their communities
• Our Vision We will be
• The Canadian champion
• Where Canadians are with the financial security
  products and services they need, when they need
  them, however they wish to buy them
• A member of, and contributor to a strong
  co-operative community

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Statement of Values

• The Co-operators believes
• In holding the highest level of integrity as our
  standard of conduct
• That success depends on meeting and anticipating
  our clients needs
• In enhancing the excellence of our products and
  services through innovation
• In fostering open communication, teamwork and
  team spirit throughout the organization
• Good business depends on responsible corporate
  citizenship
• In the co-operative principles that complement
  our values

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Engagement Scores

• 91 of staff members across our group of
  companies believe The Co-operators group of
  companies is a good corporate citizen
• 100 of member owners believe that
• The Co-operators acts as a good corporate
• citizen

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Initial CSR

• Community Investment - Philanthropy
• 1988 Corporate Giving Program
• 1992 Co-op Development Program
• 1995 CED Funds
• Governance
• Human Resources
• Co-operative Relations

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Corporate Responsibility Components
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2006 Corporate Responsibility

• Corporate Responsibility Report
• 2006 AGM The Natural Step
• 2006 Planning Process
• - CMG
• - Board of Directors
• - Implement four-year plan

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Challenges/Opportunities

• Dispel the myths
• We are a business
• Support throughout the organization
• Create a CSR lens
• Part of our DNA

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Next Steps on The Co-operators CSR Journey

• Integrate
• - products, services
• - brand/marketing
• - environmental considerations
• - decision making
• Strategic community investment
• Establish Key Performance Indicatorss
  measurement
• 3rd party verification

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Questions?