TELECOMMUNICATIONS

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TELECOMMUNICATIONS

• 3RD ANNUAL SEMINAR

930 AM Telecom Coordinators 130 PM Telecom
Billing Seminar
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TELECOMMUNCIATIONS COORDINATORS SEMINAR

• 930 AM SESSION

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TELECOMMUNICATIONS SERVICE TEAM

• Lesley Montgomery
• Voice Services Manager
• Jason Brooker
• Telecommunications Billing Specialist (Tech Temp)
• Collettie Holmes
• Telecommunications Specialist I
• Michael Lambert
• Telecommunications Specialist II

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CENTRAL SUPPORT TEAM

• Jacqueline Howard
• Senior OIT Dispatcher
• Janice Hester
• OIT Dispatcher
• Penelope Pollard
• OIT Dispatcher (Tech Temp)

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COORDINATORS SEMINAR

• 930 AM
• Welcome Lesley Montgomery
• Introduction of Telecommunications Team
• Wireless Devices
• Micro Cell Phones
• Central Support Team Jackie Howard
• Directory Assistance
• Alert Operators of Departmental Functions/Changes
• (i.e. address changes/Office Closures)
• Conference Bridging
• Office Automation Joyce Porterfield,
• Automated Attendants GTA Project Manager
• Uniformed Call Distribution (UCD)
• GTA Pagers/ Collettie Holmes
• Private Vendors

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COORDINATORS SEMINAR

• Projects Collettie Holmes
• Definition of a Project
• Project Preparation
• Walk Through Forms
• Telephone Repair Mike Lambert
• Voice Mail Pass Codes Resets
• Voice Mail Forms 0 Attendant
• Telephone Calling Cards 
• Telephone Directories
• --Yellow Pages/White Pages Compact Discs
• Break for lunch 1200 Noon

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WIRELESS DEVICES

• Wireless Devices
• Cellular telephones, Hybrid Cellular telephones,
  PDAs, Pagers, and Air cards
• GA Tech has contracts with the several Vendors
  for Business usage and Personal usage
• In your package there is information on
• How to Order Wireless Communications
  Devices/Cellular Telephone Service
• Wireless Communications Devices/Cellular
  Telephone Service request form
• 14.1 Wireless Communications Devices/Cellular
  Telephone Services
• Procurement is the only Department that has
  authority to sign a business contract for GA
  Tech. If you sign a contract with a vendor you
  are individually responsible and liable for that
  contract.
• Each vendor has a discount program for GA Tech
  Employees

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MICRO CELL PHONES

• Micro Cell Phones will be discontinued
• Original date for discontinuation was June 1,
  2004
• Although the Micro Cell Phones are still
  operating the equipment may be turned off at
  anytime without warning
• All equipment must be returned to GA Tech
  Telecommunications
• All individuals who signed out the equipment are
  responsible for returning the equipment

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SPEAKERS AGENDA
Jackie Howard
Central Support Team

• Georgia Tech Campus Events
• Alert Operators of Departmental Address
  Changes/Office Closures
• Conference Bridging
• Request Form
• Scheduling

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GA Tech Directory Assistance

• Coordinators Seminar
• Georgia Tech Institute
• September 14, 2004

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GA Tech Directory Assistance

• Introduction
• Who is GA Tech Directory Assistance?
• What is our function?
• What information do we need?
• Special Events
• Conference Calls

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GA Tech Directory Assistance
Who is GA Tech Directory Assistance?

• We provide service to GA Tech Community and the
  General Public

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GA Tech Directory Assistance
What is our Function?

• Answer incoming calls for the main switch board
  (local and long distance)
• We update the directory listing information on a
  daily basis
• Direct and transfer calls to the appropriate
  areas
• Maintenance for directory listings submitted to
  Human Resources
• -Employee Self-service techworks.gatech.edu

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GA Tech Directory Assistance
What Information do we need?
Adds/Changes in GA TECH DIRECTORY

• For an Individual
• The Name
• Department
• Contact Number
• For a Department
• The Name of New Department
• Name of Director
• Street Address
• Contact Number

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DIRECTORY ASSISTANCESWITCHBOARDSPECIAL EVENTS
FORM
GA Tech Directory Assistance

• Name of Event(s)
• Date(s)
• Time(s)
• Location(s)
• Phone Number(s)
• Brief Description of The Event(s)

SUBMIT VIA EMAIL Jhoward_at_oit.gatech.edu FAX
404-894-3900 Campus Mail 0715
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GA Tech Directory Assistance
Conference Call Bridge

• Give 48 hour notice per request
• Submit request(s) via email
• bridging_at_oit.gatech.edu
• Confirmation will be returned via email

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CONFERENCE CALL BRIDGING FORM
Date received by Telecom _______________________
__ Conference Bridge Set up by
________________________
Submit form via email bridging_at_oit.gatech.edu
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GA Tech Directory Assistance
What we need from You

• Date of Conference Call
• Start Time
• Duration
• Suggest adding 30 minutes to calls
• Contact Person and Department name
• How many International Callers
• Defined as callers outside North America and
  Canada
• How many Domestic Caller
• Defined as North America and Canada

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Collettie Holmes
SPEAKERS AGENDA

• Pagers
• GTA Pagers/Private Vendors
• Procedures to Obtain Pagers
• Work Orders Forms
• Electronic Submission
• ISDN Forms
• Projects
• Definition of a Project
• Project Preparation
• Walk Through Forms

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GEORGIA TECHNOLOGY AUTHORITY CUSTOMER SERVICE
CENTER
PAGER LEASING AGREEMENT
Check Appropriate __ Damaged ___ Stolen
___ Lost ___ New ___ Exchange
___ Repair ___ XX Closeout
Damage Fee Upgrade Charge
Replacement Only
Pager Leasing Agreement The item(s) described
above are insured by the Georgia Technology
Authority (GTA). The leasing agency is
responsible for the 50.00 deductible for each
pager stolen. A written incident report must be
filed with each claim. The leasing agency agrees
to reimburse the GTA for the full amount of the
current fair market price for replacing all lost
item(s). The GTA agrees to provide routine
maintenance which is considered normal wear and
tear at the above monthly rate. In Service Date
Billing Date
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Work Order Sheet
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Work Order Sheet
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ISDN TEMPLATE 8510/6210
CFB CFDA
CFDVT
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Telephone Feature Verification Checklist
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Telephone Work Order Line Information
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Sign Off Form
OIT Operations Engineering Telecommunications
Department 845 Marietta Street, NW Atlanta, GA
30332 404-385-7000
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Mike Lambert
SPEAKERS AGENDA

• Telephone Directories
• Calling Cards
• Telephone Repair Service
• Re-set Voice Mail Password

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TELEPHONE DIRECTORIES

• Telephone Directories
• Georgia Tech Faculty Staff and Students currently
  have three telephone directories available to
  them
• Georgia Tech Directory
• Available via Georgia Tech Office of Human
  Resources
• Printed copy
• On-line at www.gatech.edu/directories
• State of Georgia Telephone Directory
• Available via Georgia Technology Authority
• On-line version only at http//gist.gagta.com
• City Telephone Directory
• Available via Bellsouth
• CD , by contacting Georgia Tech
  Telecommunications
• On-line at http//phonebook.gatech.edu

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CALLING CARDS

• Calling CardsRequesting Calling CardsGeorgia
  Tech Telecommunications Coordinators may request
  calling cards for faculty and staff by submitting
  a Calling Card Request Form to OIT
  Telecommunications, at the following
  addresstelecomm_at_oit.gatech.edu The form can
  be found at our web-site http//www.telecomm.gatec
  h.edu/Please include the following Cardholders
  Name Ship-To Account Number Do you need
  international access?Costs Associated with
  Qwest Calling CardsWork order charge of 32.50
  for each new card8 cents per minute for calls
  (in state, out of state, and International)Work
  order charge of 32.50 for transferring a calling
  card from one ship-to account to another.

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TELEPHONE REPAIR

• Telephone Repair ServiceSend all telephone
  repair requests to telecomm_at_oit.gatech.edu, via
  e-mail. The telephone repair form is available
  at www.telecomm.gatech.edu
• What kinds of telephone requests should I report
  on a Telephone Repair Form?
• Re-set Voice Mail Pass Code
• No Dial-Tone Static Noisy Line/Cross-Talk No
  Ringing Defective Base Cord/Handset
  Cord Defective Telephone Equipment Feature
  Problems

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TELEPHONE REPAIR INFORMATION

• DATE
• Contact Person
• Call back Number
• Problem Telephone Number
• Telephone Type
• ISDN
• ANALOG
• Description of Telephone Problem
• Problem Location
• Address
• Building
• Floor
• Room/cubicle
• Submit via Email telecomm_at_oit.gatech.edu
  
  
  
  
  

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TELEPHONE REPAIRFORM
TELEPHONE REPAIR FORM DATE

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VOICE MAIL

• Reset Voice Mail Password
• Submit request on Telephone Repair Form
• E-mail request to telecomm_at_oit.gatech.edu
• Voice Mail Password will be reset within four
  hours
• New Password will be the ten digit telephone
  number
• Voice Mail Audits
• Conducted Monthly - inactive voice mail boxes
  (not utilized within 30 days) will be deleted

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VOICE MAIL SHEET