Working%20with%20the%20SAGA%20Warranty%20Data%20Transfer%20Functions

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Working with the SAGA Warranty Data Transfer
Functions
ADP e-Coach Session 1
CMS1947.1
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WELCOME!
Did you say software upgrade?
We are going to be talking briefly today
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SESSION 1
Working with the SAGA Warranty Data Transfer
Functions
Session 1
Session Course Agenda
1 Overview
1 Installation
2 Operation
Our primary objective in this course is to learn
how to use the new Warranty DTR functions.
DTR DATA TRANSFER
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LEARNING GOALS
Participating in this session, you will

• Survey the Warranty Data Transfer (Warranty DTR)
  system highlights.
• Understand the installation process for the
  Warranty DTR system.

• Participating means
• Listening Actively
• Taking Notes
• Being Inquisitive

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AGENDA
Overview
Installation
Operation
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SAGA WARRANTY DTR
SAGA is the new worldwide VW host system for VW
and Audi warranty claims processing.

• Enables a uniform, worldwide process for handling
  warranty claims.
• Replaces the WIN mainframe-based claim processing
  system.
• Simplifies the claims process and accelerates
  claim payments.

DTR
The Warranty Data Transfer (DTR) functions are
enhancements forthe SAGA system.

• Additional training on the SAGA system will
  augment this Warranty DTR training.

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WHAT IS THE DTR UPGRADE?

• The Warranty DTR upgrade enables a uniform,
  worldwide process for handling warranty claims.
• This upgrade provides an integrated warranty
  processing system using the Renaissance DCS and
  Service applications on the system.

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DTR PROCESS PROFILE
The new Warranty DTR process will

• Simplify the warranty-handling process.
• Help reduce data-entry errors.
• Expedite warranty processing.
• Improve operating efficiencies and dealer cash
  flow.

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UPGRADE HIGHLIGHTS

• New Warranty Type Codes
• Warranty Credit Note Changes
• No Warranty Claim Acknowledgements
• Updated ALTG
• VW / Audi Host Computer Process

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NEW WARRANTY TYPE CODES
NewSAGA Claim Type Old WIN Claim Type Claim Type Description
1AM AM Audi Free Maintenance After Delivery
1E3 E3 California Diesel Emissions Claim
1E2 E2 California Emissions Claim
G10 UC Certified Pre-Owned Claim
160 WC Corrosion Claim
2SK   Customer Assistance Goodwill (Audi)
210 W5 Customer Assistance Goodwill (VW)
S10   Enhanced Coverage (Demo Ext)
XU XU Extended Warranty Used Car (CPO Certification)
1E1 E1 Federal Emissions Claim
1MA FM Free Maintenance After Delivery
9MA FM Free Maintenance Before Delivery
910 W2 New Car Limited Warranty Before Delivery
110 W2 New Vehicle Limited Warranty After Delivery
150 WP Paint Claim
950 WP Paint Claim Before Delivery
1PT PT Power Train Claim
710 RC Recall After Delivery
790 RC Recall Before Delivery
121 S3 Service Part Warranty Outside NVLW
1SP SP Special Claim After Delivery
9SP SP Special Claim- Before Delivery
131 WS Stock Part Claim
9T1 T1 Transportation Claim
Warranty Type Codes have been changed from WIN
2-character to SAGA 3-character format.

• Note that some 2-character codes will continue to
  be used by VW.

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WARRANTY CREDIT NOTE CHANGES
The AGUS function is used to set up your
accounting system for warranty credit (payment)
data received from VW / Audi.

• Changes to the AGUS function
• The new 3-character Warranty Type Codes will now
  be used.
• You can now have separate setups for VW and Audi
  General Ledger accounts.

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NO WARRANTY CLAIM ACKNOWLEDGEMENTS

• Previously, warranty claims sent to VW were
  assigned a new, sequential alphabetic line code
  (A, B, C, x ) as they were received.
• The Claim Acknowledgement contained the original
  line code and the new, VW-assigned line code.
• With SAGA, the line code is not changed so the
  Warranty Claim Acknowledgement is no longer
  provided by VW / Audi.

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UPDATED ALTG

• The Automated Labor Time Guide (ALTG) has been
  updated with an expanded set of labor operation
  codes for use with the SAGA system.

• This new feature supports consistent, accurate
  pricing and helps to

• Promote effective labor rates
• Increase labor gross profits
• Improve customer satisfaction

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VW / AUDI HOST COMPUTER PROCESS

• SAGA processes claims from the DMS on a four-hour
  cycle.
• This short cycle results in faster claims
  processing and the ability to follow a claim
  through to approved for reimbursement in a
  single day.

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CHECK YOUR PROGRESS
Match each of these terms to the correct
statement (A-E)
A. This upgrade enables a uniform, worldwide process for handlingVW / Audi warranty claims.
B. These identifiers have been changed from WIN 2-character to SAGA 3-character format.
C. SAGA processes claims on a four-hour cycle.
D. Sets up your accounting system for warranty credit (payment) data received from VW / Audi.
E. You can now set these up separately using the AGUS function in your ADP Accounting account.
DMS claim input
VW and Audi dealerships
Warranty Data Transfer (DTR)
AGUS function
Warranty Type Codes
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AGENDA
Overview
Installation
Operation
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INSTALLATION PROCESS
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PRE-INSTALLATION STOP PATCH

• ADP will electronically distribute a patch to
  each dealers DMS seven days prior to the SAGA
  go live date. It will trigger automatically at
  1159 p.m. on Tuesday of the week before the go
  live date.
• All ROs closed from Wednesday through Sunday will
  have an invalid status. Hence, each claim closed
  from Wednesday through Sunday must be reviewed
  after the Warranty DTR software has been loaded.
• The SMT, PMT, and RRC functions will be
  unavailable until after the new Warranty DTR
  software has been loaded. The TRD function will
  be unavailable until the Monday morning after the
  new software load.

Account Function Unavailable as of 1159 PM on Tuesday before the software load. Can be used directly after the software load. Do not use until the Monday morning after the software load.
ADP Service SMT ? ?
ADP Service PMT ? ?
ADP Service TRD ? ?
ADP DCS RRC ? ?
2. General Operation
3. Operating Procedures
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NEW DTR SOFTWARE INSTALLATION

• For all existing claims in work files, Warranty
  Type Codes are converted from WIN 2-char. to
  corresponding SAGA 3-char. code format when an
  automatic conversion is possible.
• In some cases, an automatic conversion will not
  be possible.
• So, after the new Warranty DTR software has been
  loaded, you must use the PMT function to review
• Warranty Type Codes for all claims that still
  exist in work files
• Other new and updated fields

• Untransmitted warranty data files will stop the
  load process!

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POST-INSTALLATION PROCESSING

• Warranty backup files will be deleted (the old
  format is incompatible with the SAGA changes).
• Warranty Credit Note setups will be updated for
  both VW and Audi Warranty Type Codes.
• If both VW and Audi are in same DCS account, the
  VW AGUS GL account setups will be copied to
  create a separate set of new VW and Audi setups.

Manual Processing

• PMT For warranties with Warranty Type Codes that
  cannot be automatically converted to the SAGA
  3-char. codes, enter new SAGA codes.
• AGUS For dual dealerships, update the separate
  posting accounts for warranty credit note
  processing.

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CHECK YOUR PROGRESS
Q. Which function(s) must not be used until the
Monday morning after the software load?
A. TRD

• A is true.
• B is true.
• Both A and B are true.
• Neither A nor B is true.

• A is true.
• B is true.
• Both A and B are true.
• Neither A nor B is true.

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CHECK YOUR PROGRESS
Q. After the upgrade software has been installed,
what function(s) in the ADP Service account
should you access to enter the new SAGA Warranty
Type Codes?
A. PMT

• A is true.
• B is true.
• Both A and B are true.
• Neither A nor B is true.

• A is true.
• B is true.
• Both A and B are true.
• Neither A nor B is true.

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SUCCESS!

• You have successfully completed Session 1 of this
  course.
• Please complete this course by continuing on to
  Session 2 of Working with the SAGA Warranty Data
  Transfer Functions.

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FOR MORE INFORMATION

• e-Learning Course Enrollmentwww.dealersuite.com/
• ADP Support Center800-877-8147
• ADP Training Coordinator1-866-535-8487