UNICOR SERVICES GROUP

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UNICOR SERVICES GROUP

• We Speak Your LanguageThe Onshore Solution
• Updated April 2009

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SERVICES BUSINESS GROUP

• What is UNICOR Federal Prison Industries?
• Created in 1934. Over 75 years of experience and
  success.
• A non appropriated and wholly owned government
  corporation, similar to Amtrak or TVA.
• Provides real-world work with trained federal
  inmates
• Annual sales revenue of over 850 Million to
  government and commercial businesses
• Audited annually by the Department of Justice
  Office of Inspector General (OIG)

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SERVICES BUSINESS GROUP

• What is UNICOR Federal Prison Industries?
• 7 business groups, offering more than 175 diverse
  products and services
• Services
• Clothing and Textiles
• Electronics
• Fleet Management Solutions
• Industrial Products
• Office Furniture
• Recycling

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SERVICES BUSINESS GROUP

• Who is UNICOR Federal Prison Industries?
• High quality products and services made in the
  USA
• Lean Six Sigma structured
• 110 factories, more than 4 million square feet of
  manufacturing, operations and servicing
  facilities
• 77 purchases of raw materials, supplies,
  equipment from the private sector
• More than 60 of purchases are from small
  businesses
• Research indicates inmates who work in prison
  industries are 24 less likely to recidivate
• Dedicated to environmentally sound business
  practices

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SERVICES BUSINESS GROUP

• Overview of the Services Business Group (SBG).
• We have over 35 years of experience in providing
  services to the military, civilian government
  agencies, and commercial businesses
• Our client list includes large, medium, and small
  commercial businesses as well as a wide array of
  State and Federal government agencies
• We offer a highly trained workforce
• We have locations across the United States

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SERVICES BUSINESS GROUP

• Overview of the Services Business Group (SBG).
• We offer 24 x 7 operations to meet our customers
  day-to-day deadlines and business needs
• Scalability to meet surge and operations
  requirements
• 100 on-shore operations
• Outstanding quality work
• Highly competitive pricing

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SERVICES BUSINESS GROUP

• Wide Range of Expert Services
• Document Conversion and Data Services
• Contact Centers, Directory Assistance and Help
  Desk Services
• Custom Printing and Bindery
• Warehouse Distribution
• Direct Mail, List Management Fulfillment
  Services
• Forward/Reverse Logistics Services

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SERVICES BUSINESS GROUP

• Track Record of Success
• Directory assistance calls handled by UNICORs
  tele-workers exceeds over 100 million
• Distribution program processed 100th million
  catalog since operations began in 2001
• Format, OCR cleanup, and tag each week over
  150,000 pages of patents for government
  contractor of the Patent Trademark Office
• Processes more than 2 million pieces of mail each
  month at nationwide fulfillment centers

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SERVICES BUSINESS GROUP

• Track Record of Success
• Our inbound and outbound contact centers Agent
  Handling Time (AHT) of 35 seconds and Average
  Speed Answer (ASA) of only 5 seconds, meets and
  exceed the private sectors outsourcing standards
• 20 years experience in processing patent
  applications.
• Extensive distribution of Carex healthcare
  products by Rubbermaid to civilian and military
  agencies
• Successful FISMA audit of our IT system.

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SERVICES BUSINESS GROUP

• Service Business Groups IT Infrastructure
• A Wide Area Network and Local Area Network
  separate from DOJ/BOP, managed by the SBG IT
  Group
• The local LAN is configured by SBG IT Group to
  meet DOJ and BOP security requirements
• Customers work directly with SBG IT Groups
  technology team to develop solutions
• All solutions are reviewed by BOP and UNICOR
  Chiefs of Security prior to deployment

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SERVICES BUSINESS GROUP

• Service Business Groups IT Infrastructure
• Our IT Network is accredited every three years
• UNICOR uses the latest industry standard for
  hardware and software
• Operating System Microsoft Server 2005, 2008,
  Windows XP and Vista running SQL 2005 and 2008
• Pentium IV Workstations with an average of 512 MB
  to 1 GB of memory
• Factory level LAN backbone speeds are 10/100/1000

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Document Conversion and Data Services
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DOCUMENT CONVERSION and DATA SERVICES
CONTACT US

• Overview
• Over 30 years of experience supporting military
  and civilian agencies
• We support private companies working as
  contractors on Federal contracts
• We support private companies that have off-shored
  work
• 5 document conversion centers employing over 600
  skilled workers
• Highly skilled workforce
• Low labor rates

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DOCUMENT CONVERSION and DATA SERVICES
CONTACT US

• Overview
• Highly Secure
• Data services specializing in
• Document conversion, Coding, and Indexing
• Data Entry
• OCR and OCR Cleanup
• Auto CAD
• PDF creation and conversion
• Data collection and database entry (survey
  results)
• Visio flow charts.

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DOCUMENT CONVERSION and DATA SERVICES
CONTACT US

• Conversion Capabilities
• E-Government documents
• Technical manuals, text, and illustrations
• Patents for electronic publishing
• Backfile conversion of legacy data
• Office correspondence and file folders
• Contract and archival file scanning
• Digitization of engineering drawings.
• Section 508 compliant documents

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DOCUMENT CONVERSION and DATA SERVICES
CONTACT US

• Conversion Capabilities
• Litigation support documentation
• Training and policy manuals
• General text conversions
• Environmental and technical reports
• Contour maps and nautical charts
• OCR cleanup and text insertion on manuals and
  biography documents.
• Microfilm, microfiche conversion and aperture
  card scanning

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DOCUMENT CONVERSION and DATA SERVICES
CONTACT US

• Electronic Imaging Services
• Onsite assistance in determining needs and
  requirements
• Recommend a process to fulfill requirements.
• Provide a full range of support to scan and
  convert images on wide range of media choices
• Document preparation and reconstruction.
• Post image inspection and optimization of image
  quality
• Scan a broad range of documents from index cards
  to E size drawings
• Index and tag images providing ease of retrieval
• Pickup and return of documents

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DOCUMENT CONVERSION and DATA SERVICES
CONTACT US

• Electronic Imaging Services Available Formats
• PDF
• JPG
• TIFF
• CGM
• DWG
• DXF
• DGN
• Other formats upon request

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DOCUMENT CONVERSION and DATA SERVICES
? CONTACT US

• OCR/Coding/Indexing Services
• OCR with or w/o hidden text
• Searchable PDFs.
• Full text capture through OCR or re-keying
• OCR cleanup.
• OCR of existing customer tiff images.
• Manual proofing and editing guaranteeing accuracy

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DOCUMENT CONVERSION and DATA SERVICES
? CONTACT US

• OCR/Coding/Indexing Services
• SGML, HTML, and XML tagging for publishing and
  distribution
• Manual proofing and editing guaranteeing accuracy
• Complete indexing to assure ease of retrieval

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DOCUMENT CONVERSION and DATA SERVICES
CONTACT US

• Digitizing Services
• Ability to convert images, maps, charts and
  drawings to a digital formats
• CAD applications, facilities management and
  engineering
• Provides ease of storing, using and sharing data
• Documents captured in wide range of formats and
  media

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DOCUMENT CONVERSION and DATA SERVICES
CONTACT US

• Digitizing Services
• All types of files including
• Text
• Photographs
• Charts
• Schematics
• Drawings
• Maps
• Diagrams
• Books
• Manuals

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Custom Printing and Bindery
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CUSTOM BINDERY
CONTACT US

• Overview
• 4 state-of-the-art printing and bindery
  operations in the US
• Focus on high quality process color printing and
  wide array of binding services
• Highly qualified print and distribution
  specialists
• High security
• Low labor rates
• Elimination of bidding process
• Highly versatile flexible operations, printing
  small as well as large runs
• 23 point quality check system

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CUSTOM PRINTING
CONTACT US

• Pre-Press Services
• Providing wide range of digital and conventional
  services
• MAC and PC workflow support
• Extensive concept design skills and expertise

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CUSTOM PRINTING
CONTACT US

• Commercial Quality Conventional Printing
• Multiple Web and Sheet-fed presses
• Ranging from 3 ½ x 5 ½ label to 40 target or
  from 4 ¼ x 5 ½ notepad to 200 page book
• 23 point quality check system on all printing
  projects
• ISO 90012008 Registered

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CUSTOM PRINTING
CONTACT US

• Conventional Printing NEXPRESS Digital Printing
• Printing capacity of 6,000 A4/letter sheets per
  hour (100 pages per minute)
• Print short or longer run projects (1 to 2,500
  copies)
• Elimination of plates and film
• 4 or 5 color printing

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CUSTOM PRINTING
CONTACT US

• Envelope Printing
• Halm-Jet presses capable of printing large and
  small orders
• Single and multi-color envelope printing
• Offering both common and custom-order envelopes
• Printing a wide range of sizes 3 5/8 x 6 ½ to
  12 x 16

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CUSTOM PRINTING
CONTACT US

• Bindery Services
• Cutting
• Drilling
• Collating
• Folding
• Scoring Perforating
• Compound and NCR Padding

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CONTACT US

• General Manager
• Sheila Richardson
• Phone [phone]
• srichard_at_central.unicor.gov
• Deputy General Manager
• Vanessa Moy
• Phone [phone]
• vmoy_at_central.unicor.gov
• Deputy General Manager
• Janet Conner
• Phone [phone]
• jconner_at_central.unicor.gov
• Marketing and Business Development
• Vaughn Gardineer
• Phone [phone]
• vgardineer_at_central.unicor.gov

Contact Centers/Directory Assistance/Help
Desk Kimberly Armfield Phone (202)
616-2437 karmfield_at_central.unicor.gov Custom
Printing and Bindery Rick Olson Phone (320)
245-6609 rolson_at_central.unicor.gov Mike
Flores Phone [phone] kmflores1_at_live.com
Warehousing and Distribution Paula Jones Phone
[phone] pjones_at_centralunicorgov Direct
Mail, List Mgt. and Fulfillment Paula
Jones Phone [phone] pjones_at_central.unicor.
gov
Document Conversion and Data Services Fred
Roach Phone [phone] fredr_at_twlakes.com Car
olyn Sheedy Phone [phone]
csheedy_at_central.unicor.gov Forward/Reverse
Logistics Paula Jones Phone (951)
461-4034 pjones_at_central.unicor.gov
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