IT Status Update

1
IT Status Update

• Prepared for AGCAcademic Governing Council

2
Leadership

• Team Leads
• Dave Anderson, Administrative Applications
• Peggy Gorno, Academic Applications
• Darcy Swope, Customer Service
• Mark Vogel, Media Technologies
• Donovan Wallace, Infrastructure

3
Organization Chart
4
A Partnership

• A new face
• Collaborative
• Listening
• Responsive
• Realistic

5
Customer Support

• Improved Customer Care
• 234-HELP
• Open Door (233 LRC)
• Hours/After Hours Care
• Manager On Call
• SLA
• Better Communications
• Feedback / Information / Updates
• Listening to our customers

6
Academic Support

• Fall Start Up How did we do?
• Blackboard Content System
• Future Role w/Departments and Faculty
• Partnership
• Discussions
• Advocacy
• Planning

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And More

• College Web-Site (Paint Job)
• Internet Bandwidth (Dual ISPs)
• Classroom Scheduling
• IT Role
• Equipment Life Cycle Management
• Sneden Hall
• Document Imaging
• Risk Assessment

8
Looking to the Future

• Projects and Initiatives
• Anything missing?
• What would you like to see on our list?
• Your Top Five (5)
• Advisory Group
• Regular Updates?