Mastering Conflict in a

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Mastering Conflict in a Family Business
November 13, 2009 Minneapolis, MN
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Intentions of the Day

• Have Fun!
• Recognize the 13 most common patterns in the
  workplace
• Learn how to diffuse office politics
• Understand conflict as a creative force
• Find the way OUT (Observe, Understand, Transform)
  of conflict, chaos, and workplace tensions

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Our Philosophy
Everything is connected, no one wins unless we
all do!!
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Conflict as Opportunity

• You can learn important lessons from conflict so
  that
• Defensiveness
• Threats
• Disappointments

are cut to a minimum, and the office carpet(or
the plant floor) is no longer an obstacle course.
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Three main ways people handle conflict

• Fight
• Flight
• Freeze

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Three main ways people handle conflict

• Fight
• Flight
• Freeze

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Three main ways people handle conflict

• Fight
• Flight
• Freeze

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What Are Patterns?
Repetitive reactions that keep us stuck in the
world of always and never