Distributed Knowledge Management Systems

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Distributed Knowledge Management Systems

• eGain vs. Savvior

Senior Management Group T.L. Wagg P.N.
Scoop Harry Butz I. Uze. Clause Long Fang
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Agenda

• Distributed Knowledge Management Systems and
  petGRO
• eGain KnowledgeAgent
• Savvior Knowledge Management
• Technical Analysis
• Recommendation and Conclusion

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Distributed Knowledge Management Systems and
petGRO

• Driven by a pre-developed, evolving knowledge
  base
• Required to manage and process - objects and data
  to produce this knowledge base
• Not only composed of data like DBMS systems,
  rather DKMS systems help in management decision
  making

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eGain KnowledgeAgent

• What is eGain KnowledgeAgent?
• System that guarantees results, especially in
  customer relationship management
• Decreases training-cycle time
• Increases productivity and efficiency
• Increased access in a user-friendly format

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eGain KnowledgeAgent

• Will petGRO gain from eGain KnowledgeAgent?
• eGain is one of the original Knowledge Management
  providers
• Low maintenance requirements and cost
• Out of the box deployment which is highly
  customizable
• Knowledge management systems are in their infancy
  therefore a systematic risk exists.

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Savvior Knowledge Management

• What is Savvior Knowledge Management?
• Savvior develops software to provide companies
  the opportunity to increase market share and aids
  the development of business strategies.
• Savviors distributed knowledge management system
  provides additional information to assist in
  executive decision making.

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Savvior Knowledge Management

• Does petGRO need saving by Savvior?
• Savior utilizes cutting edge technology
• Savior boasts a low implementation cost
• Savvior has a high debt-to-equity ratio possible
  liquidity problems.
• Less user friendly, more customization ()

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5 Critical Variable Analysis

• Customer Satisfaction
• Total Cost of Ownership
• Return on Investment
• Security Flaws eGain and Savvior
• DKMS Benefit to petGRO

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Recommendation for the CEO

• eGain KnowledgeAgent
• Lower Security Risk
• Greater ROI
• Greater Customer Satisfaction
• Substantial petGRO Wide Improvements
• 100 Backed by the Senior Management Group

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Industry Expert Analysis

• Pilcher and Riordan Consultants are ranked 1
  worldwide for Distributed Knowledge Management
  System Analysis
• They rated eGain as the top DKMS provider
  worldwide!
• They indicate that Distributed Knowledge
  Management Systems are a must have in todays
  competitive industry

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The End Business Model