Economic and Management Performance General Framework

1
Economic and Management PerformanceGeneral
Framework

• Presented by
• Keld Ludvigsen
• Director of Finance CAA Denmark and Chairman of
  ANSEP

2
The process
ANSConf 2000
3
The process
ANSConf 2000
ICAO policies Doc 9082
4
The process
ANSConf 2000

• Develop and collect data
• Evaluate and improve
• quality of services
• Use in support of
• investment decisions
• User consultation
• Transparency in costs

ICAO policies Doc 9082
5
The process
ANSConf 2000
ICAO policies Doc 9082
ICAO guidelines Doc 9161
6
The process
ANSConf 2000
ICAO policies Doc 9082

• Performance Management
• Areas of measurement
• Applying results

ICAO guidelines Doc 9161
7
The process
ANSConf 2000
ICAO policies Doc 9082
ANSEP Preparation SPans 2007
ICAO guidelines Doc 9161
8
The process
ANSConf 2000
ICAO policies Doc 9082
Performance Management and Measurement for Air
Navigation Services Providers
ICAO guidelines Doc 9161
9
Performance Management Process
10
Performance Management Process
Define objectives of ANSP
Identify main ANSP cost drivers
Select ANSP performance indicators
Establish performance targets
Create and implement a plan
Measure and assess ANSP performance
Publish information on results
11
Performance Management Process
Define objectives of ANSP
Identify main ANSP cost drivers
Select ANSP performance indicators
Establish performance targets
Create and implement a plan
Measure and assess ANSP performance
Publish information on results
12
Necessary Provision

• Effective governance structure
• Develop/update appropriate management systems
• Use international reporting and accounting
  standards

13
Adoption of Goals and Objectives
Understand ANSP contribution to overall
performance
Focus on outcome and activities
Limited numbers
Improving safety, productivity, quality and
cost-effectiveness
Measurable
14
Setting Targets
Defined external
Relate to ANSPs ongoing efforts
Internal performance indicators
Comparison among ANSPs
Developed in consultation with managers concerned
15
Consultation
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Consultation

• Opportunity to have their say
• Engaged from an early stage
• Establish an agenda for formal consultation
• Clarify the process and the stakeholders
• Use methods appropriate for the subject
• Documents easy to understand
• Enough time
• Reasoned response by interested parties
• Responses acknowledged
• Well documented decisions

17
Economic and Management PerformanceGeneral
Framework

• Presented by
• Keld Ludvigsen
• Director of Finance CAA Denmark and Chairman of
  ANSEP