Knowledge Management Class16 Summary and Conclusions

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Knowledge Management Class16Summary and
Conclusions

• Enduring principles O22
• Discussion on students' organizations' KM efforts
  and/or potential impacts
• Consider development of a KMS for Gwinnett MBAs -
  preliminary work!
• Personal KM R25G2
• The Future of KM

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Frank Lloyd Wright, Fallingwater, 1935-1939
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Part 6 Enduring Principles
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O22 Enduring Principles

• Business values drive transfer benefits
• Transfer of best practices is the most common,
  and most effective, km strategy
• KM must be woven into the corporate
  infrastructure
• KM-earmarked funding is rare
• Having the right culture is critical
• Successful KM efforts employ a push-me-pull-you
  approach

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Enduring Principles (contd)

• 7. If it works, it really works
• 8. Top level support is a must
• 9. Technology is a catalyst but no panacea
• 10. Mature KM efforts lead to transition from
  nurturing to measuring

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George Bellows, A Morning Snow - Hudson River,
1910
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Discussion

• Discussion on students' organizations' KM efforts
  and/or potential impacts

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William Bailey, Still Life with Eggs, Bowl and
Vase, 1971
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Discussion

• Consider development of a KMS for Gwinnett MBAs
• Preliminary work!

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Gaudi, Golonia Guell (Church-Barcelona), 1898-1915
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Personal KM
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R25 Lagniappe The Thirteenth Doughnut

• Managing your personal knowledge with IT
• Assessing your personal capital
• Importance and reward of networking
• Finding mentors

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The Least You Need to Know

• Personal KM is taking responsibility for what you
  know, who you know, and what they know.
• It includes acquiring, creating and sharing
  knowledge developing personal networks and
  collaborating with others
• Consider what IT you could use to help you manage
  your own knowledge (such as peer-to-peer
  computing)
• Use networking skills and approaches to connect
  yourself to other people
• Develop a network of mentors

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G2 Personal KM

• Introductory story about the Romans
• Steam engine invented
• Julius Caesar never approved it.

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So

• KM needs strong executive support
• Innovation must be allowed to grow within an
  organization, or that organization loses its
  competitive edge
• Freedom to fail is important!

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Learning Objectives

• The presentation of information can either hide
  or highlight the truth consider Kerrys and
  Bushs Vietnam War service records
• Value the path to knowledge as much as the
  knowledge itself proper change management is
  critical
• Know what determines the utility of a network
  technology does matter, though not as much as
  you might think
• Learn the 6 most common tools for personal KM

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Thoughts on KM

• every additional unit of knowledge used
  effectively results in a marginal increase in
  performance (Malhotra)
• All business processes involve creation,
  dissemination, renewal, and application of
  knowledge toward meeting the goals of the
  business
• unfortunately, all business processes also
  involve the hoarding, distorting, and
  dissemination of disinformat5ion to support the
  goals of individual employees.
• Dont rely on technology

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Technology?

• Successful knowledge transfer involves neither
  computers nor documents, but rather interactions
  between people.
• Thomas H. Davenport, Think Tank The Future of
  Knowledge Management, CIO, December 15, 1995.

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Dialogue

• How did Native Americans (Australian Aborigines
  in fact, most major religious and cultural
  groups, tribes, etc.) exchange knowledge before
  their written language?
• How was their knowledge transfer tied to their
  culture?

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Case Study London Cholera Epidemic of 1854

• pp. 14-15
• Lessons of the story
• (p. 15)

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Goal of a Personal KM Strategy

• To increase your productivity, innovation, and
  creative output to outdistance the competition

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The Six Action Elements of Your Info Workflow
Figure 2.2, p. 16
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The Future of KM

• Comments!!!

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I.M. Pei, The John Fitzgerald Kennedy
Library, Dorchester, MA
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END OF PPT PRESENTATION

• END OF PPT PRESENTATION

I.M. Pei, Meyerson Symphony Center, Dallas, Texas