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Collaborative Service

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High ROI & Service Levels, Best Practices. Collaborative delivery approach ... Hosting & Network Providers. Business. Requirements ... – PowerPoint PPT presentation

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Title: Collaborative Service


1
Collaborative Service Support Solutions
2
Solution Lifecycle
3
Value Proposition
  • Infotegrity enables clients to focus on their
    strategic direction and core competencies,
  • while significantly reducing the cost, complexity
    and risk of implementing, operating and
    optimizing an Oracle integrated business
    information solution.

4
Clients Value Add
  • Rochester/Buffalo
  • Badger Technologies
  • Hillside Family of Agencies
  • Element K
  • One Communications
  • Garlock
  • Greatbatch
  • Mpower
  • Syracuse/Albany/NYC
  • CSEA
  • Utica Mutual
  • Primedia
  • Intermedia
  • Cutco/Alcas
  • Sony
  • Infotegrity Value Add
  • Oracle Solution experts
  • Technical expertise
  • Architecture, Database, Middleware, Applications
  • Functional expertise
  • Financials, Supply Chain, Order Mgt, Procurement
  • Project/Program Management
  • Managed Services
  • Proven processes/Fixed prices
  • 100 Referenceable

5
Business IT DirectionsFunctional Technical
Expertise
  • Voice-over-Internet Protocol
  • Why? Companies are adopting next-generation
    voice systems to reduce telecommunications and
    management costs
  • Outsourcing
  • Why? Customers focusing on their core
    capabilities
  • Data networking
  • Why? Applications that need greater bandwidth
    are driving network upgrades
  • CRM
  • Why? Companies want to get more value out of
    their data to better predict sales trends
  • Collaboration
  • Why? Electronic collaboration is faster and less
    expensive than the alternatives
  • Supply Chain Management
  • Why? Companies want to contain spending by
    better managing supplier relations
  • Desktop upgrades
  • Why? Faster and more reliable PCs are replacing
    older machines
  • Application performance management
  • Why? Companies want more granular data to
    analyze system slowdowns and outages
  • Business Analytics
  • Why? Tools are providing better integration with
    existing data sources
  • Compliance Tracking
  • Why? Companies are looking for ways to automate
    compliance activities

6
Competitive AdvantageWhy Infotegrity?
  • Guaranteed project results
  • High ROI Service Levels, Best Practices
  • Collaborative delivery approach
  • Teamwork, Skill Transfer Leadership
  • Comprehensive Business Solutions
  • Tools, Techniques Technology
  • People, processes partners
  • Local, National Global Solutions
  • Business, operations technology expertise
  • Proven, Professional Referenceable

7
Collaborative Service Support Solutions
8
Collaborative SolutionsProject Managed Services
Executive Committee - Business strategy, goals,
policy, compliance
Steering Committee Business process,
direction, enhancements
Change Leadership - Manage risk/change, costs,
enforcement
Oracle/SQL Database Instances
Oracle Application Modules
Business Intelligence (BI)
Concurrent Users
Workbench, Queries Reports
BC/DR
Production Test
I- STORE
PURCH
O M
FIN
MFG
CRM
Oracle Discoverer
CRM
Compliance
Multi- Gigabytes
Oracle Reports
Level 1 Support / Your Staff
Level 2 Support /You Infotegrity
Level 2 Support / Infotegrity Staff
Level 3 Support / Triage You, Infotegrity
Oracle
Projects Initiatives
On-going Support
9
Collaborative Project SolutionsInfotegrity
Ascend, Rapid Educate
Executive Committee
Steering Committee
Change Leadership
Oracle Application Modules
Oracle/SQL Database Instances
Business Intelligence (BI)
Concurrent Users
Workbench, Queries Reports
BC/DR
Production Test
I- STORE
PURCH
O M
FIN
MFG
CRM
Oracle Discoverer
CRM
Compliance
Oracle Reports
Multi- Gigabytes
Projects Initiatives Ascend Upgrade Extend
- Financial, Supply Chain, Order Mgt Rapid
Implementations - CRM, Data Hub,
Billing Educate Training - Custom Training,
Tools, etc.
Financials/ Billing/ Compliance
CRM
Order Mgt
Training
Tools
I-Store
Satisfied, delighted and productive end users
10
Collaborative Support Solutions Infotegrity
Assist Managed Services
Executive Committee
Steering Committee
Change Leadership
Oracle Application Modules
Oracle/SQL Database Instances
Business Intelligence (BI)
Concurrent Users
Workbench, Queries Reports
BC/DR
Production Test
I- STORE
PURCH
O M
FIN
MFG
CRM
Oracle Discoverer
CRM
Compliance
Multi- Gigabytes
Oracle Reports
Level 1 Support / 5 days x 9 hour / Database
Application Support /Your Staff
Level 2 Support / 1 to 2.5 days x
9 hour / Database Support / Infotegrity Staff
Level 2 Support / 1 to 2.5 days x 9 hour /
Application BI Support / Infotegrity Staff
Level 3 Support / up to 7 days x 24 hour /
Oracle Support / Triage with You, Infotegrity
Oracle
On-going Support
11
Cost Advantages Infotegrity Assist Managed
Service
Oracle E-business Database Environment
Clients cost 1,892,000
  • Client Support Cost
  • Cost 600,000 per year
  • Increase 5 annually
  • 6 FTEs SMEs/DBAs
  • Infotegrity Support Cost
  • Cost 275,000 1st YR
  • (Decrease) 5 annually
  • 2.25 FTEs Infotegrity
  • Cost Savings
  • Cost savings 1,073,000
  • Over three (3) years
  • 1,892,000 vs 819,000

Savings of 1,073,000 over 3 years
Infotegritys cost 819,000

12
Summary
  • Ready to begin or continue a mutually beneficial
    business partnership
  • Determine requirements and scope
  • Establish Transition Period or Solution Timeframe
  • Aggressive service level agreements (SLA)
  • On-going Remote / Managed Assist Support
  • Fixed price projects available
  • Sign agreements
  • Leverage existing contract (if in place)
  • Quarterly in advance payments for managed
    services
  • Standard consulting and support fees
  • Multiple year consideration for costs

13
Thank You!
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