Expert Knowledge Sharing Utilising Knowledge as a Commodity

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Expert Knowledge Sharing(Utilising Knowledge as
a Commodity)

• Scott Warnock
• Andrew Smillie

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Knowledge Sharing Systems

• Provide a way to gather specialist knowledge and
  make that knowledge easily accessible to many
  employees
• Automates complex assessment tasks by applying
  business rules to conclude the most appropriate
  decision

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XpertRule

• Development environment designed in the UK by
  Attar Software
• 3rd Generation web enabled product
• Used by major clients around the world
• The Leading expert system on the market today

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XpertRule Benefits

• Depicts business rules in graphical format
• Easy to understand decision trees in business
  language
• Rapid development and prototype generation
• Significantly reduced development time over
  Visual Basic, C or Java
• Easy maintenance should business rules change
• Business rules can be changed / maintained by
  business users
• Easy deployment
• Automatic generation of web application
  (Microsoft or Java)
• Provides consistent implementation of business
  rules

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Typical Uses of Xpertrule

• Encapsulation Deployment of knowledge to
  non-experts
• Execution of complex assessment tasks
• Provision of Consistent Pro-active decision
  making
• Risk assessment
• Configuration validation
• Helpdesk applications (Technical Customer
  Support)
• Outbound selling
• Data collection Validation

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Is it Knowledge Management ??

• Xpertrule is not a Knowledge Management solution
• Xpertrule guides people through a simple,
  step-by-step dialogue to answers which lie within
  a structured knowledge base
• There is no searching for answers, users are
  delivered the right information on demand

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Example users
E-Support
E-Selling
E-Government
Specialist Apps

• In-Bound Call Centre
• Helpdesk

• Out-Bound Call Centre
• Telesales
• Customer Retention

• Procurement Help
• Data Collect Validate
• Consistent decisions

• Advert Scheduling
• Product Movement
• Risk Assessment

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Typical development deployment
Capture Knowledge
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