Kingsbrooke of Palatine Condominium Association Survey

1
Kingsbrooke of Palatine Condominium Association
Survey 3 Results

• May 16, 2005

2
Special Acknowledgements

• The Kingsbrooke Survey Committee (KSC) would like
  to formally thank many individuals for their
  diligent tireless efforts. Special
  acknowledgements deservedly go to
• J. Elliott Davidow
• Jim Karen Carter
• Jason Terman
• KC Bixby

3
Methodology

• The survey was fielded to all owners, whether
  on-site or off-site
• Surveys distribution
• Surveys were either mailed to off-site owners on
  Friday, May 7 or dropped off at door steps the
  morning of Saturday, May 8
• Most of the survey collection took place on the
  evening of Tuesday, May 10, 2005

4
Detailed Findings
5
The community is responding!
The most recent survey, May 2005, yielded 70
more responses than previous surveys.
Total Surveys Received (Owners and Tenants) -
Measured Response Rate
6
Most of the respondents of Survey 3 have lived
in Kingsbrooke in excess of 10 years...
How long have you owned your residence?
Distribution of Responses
Response Rate Frequency for this question Survey
1 83 Survey 2 86
Survey 3 151
7
...but every single group contributed to the
increased response rate.
How long have you owned your residence?
Chg. In Respondents from Surveys 2 to 3
Total Surveys Received (Owners and Tenants) -
Response Rate Frequency
43.2
106.7
121.4
83.3
75.0
Response Rate Frequency for this question Survey
1 81 Survey 2 86
Survey 3 151
8
Communication
9
Nearly three out of four respondents think the
level of communication is just right.
How do you rate the level of information that
you currently receive?
Distribution of Responses
N151
10
Electronic mail systems are an effective way to
get to a number of owners, however, not all
owners are connected to the Internet.
Are you currently on the email distribution
list?
Distribution of Responses
N137
11
Nearly all respondents report the Kingsbrooke
Kronicle is one of the most useful tools
in learning about the association.
Which communication mechanism, if any, has been
most useful in learning about Kingsbroooke?
Actual Response Rate Frequency
N158
12
Internet tools are the least effective tools
to help owners learn about Kingsbrooke.
Which communication mechanism, if any, has been
least useful in learning about Kingsbroooke?
Actual Response Rate Frequency
N158
13
Internet tools are the least effective tools
to help owners learn about Kingsbrooke.
Which communication mechanism, if any, has been
least useful in learning about Kingsbroooke?
Actual Response Rate Frequency
N158
14
Among owners reporting internet access, the
websites, especially ACMs, are least useful in
learning about Kingsbrooke.
Which communication mechanism, if any, has been
least useful in learning about Kingsbroooke?
(Internet Only Users)
Actual Response Rate Frequency

• Filtered by those respondents that did not select
  the I do not have internet access anywhere box

N158
15
Nearly all owners self-report reading nearly
every issue of the Kingsbrooke Kronicle.
How often do you read the Kingsbrooke Kronicle,
the monthly newsletter?
Distribution of Responses
N154
16
9 out of 10 respondents think the newsletter is
either good or okay.
What is your opinion of the monthly newsletter,
the Kingsbrooke Kronicle?
Distribution of Responses
N156
17
Respondents do not want to pay for a newsletter.
What are your thoughts on paying for the monthly
newsletter, the Kingsbrooke Kronicle?
Distribution of Responses
N153
18
Nearly two-thirds agree that cost is the most
important element to consider for the newsletter.
If you had to choose ONE dimension that is most
important when considering the Kingsbrooke
newsletter, what would it be?
Distribution of Responses
N156
19
Closing thoughts on the newsletter

• As mentioned in the survey, Kingsbrooke will soon
  be losing volunteer resources that have helped
  keep the newsletter virtually cost free
• In the survey, a few raised the point of reducing
  newsletter delivery to every quarter, instead of
  on a monthly basis. Although it will defeat the
  purpose of the sending out timely information,
  this option will continue to be discussed among
  the Board.
• Based on survey results, cost is especially
  important to the newsletter, we need volunteers
  to maintain the production in-house
• Volunteers must adhere to strict time constraints
  (newsletters are typically produced by the Friday
  after the monthly Board meeting)
• Volunteers must also be willing to write and/or
  edit articles
• If you are interested in volunteering for the
  Newsletter Committee, contact the Hotline at
  708.337.6800
• If there are no volunteers by May 31, the Board
  will move to hire outside resources for creation
  completion of the monthly newsletter

20
Involvement
21
Time constraints prevent most owners from getting
involved.
What prevents you from involving yourself in
Kingsbrooke?
Distribution of Responses
N141
22
Time constraints prevent most owners from getting
involved.
What prevents you from involving yourself in
Kingsbrooke?
Distribution of Responses
These two groups are the same size - if our
internal Kingsbrooke resources doubled, the
community could be so much more efficient!
N141
23
Ways to get involved...

• There are a number of committees that need your
  involvement!
• In most cases, commitment may only include a few
  hours per month
• Most committees require no special training or
  know-how
• Here are a few committees that you can get
  involved with...
• Attend Board meetings or Town Hall meetings
• New Newsletter Committee
• Landscape Committee
• Building Grounds Committee
• Survey Committee

24
FHA Renters
25
Kingsbrooke owners want to maintain FHA
eligibility.
How important do you believe it is to maintain
FHA eligibility?
Distribution of Responses
More education on FHA may be forthcoming in a
newsletter
N142
26
Most respondents do not want the renter occupancy
rate rising.
What is your opinion on the potential of renter
occupancy increases?
Distribution of Responses
N138
27
Half of the respondents think 15 is the point at
which the rental units are too high within
Kingsbrooke.
At what point are there too many rental units
within Kingsbrooke?
Distribution of Responses
N137
28
Miscellaneous
29
Most respondents have made some kind of change to
their unit.
Have you made any improvements to your unit
since you moved to Kingsbrooke?
Distribution of Responses
N138
30
More than half respondents report they will not
be affected by losing overnight street parking.
How important is it to park on the streets
overnight?
Distribution of Responses
N144
31
Satisfaction
32
More than three-fourths of all owners report
satisfaction with living in Kingsbrooke.
What is your overall satisfaction with
Kingsbrooke?
Distribution of Responses
N151
33
The length of time the respondents have lived in
Kingsbrooke has little do with their overall
satisfaction.
How long have you owned your residence?
Distribution of Responses

• What is your overall satisfaction with
  Kingsbrooke?

N151
34
More than half of all respondents are planning on
keeping their units for another 5 years.
How much longer are you planning on
keeping/living in your unit?
Distribution of Responses
35
Not surprisingly, those that are more
dissatisfied are more likely to respond that do
not have long term plans to continue living
within Kingsbrooke.
How much longer are you planning on
keeping/living in your unit?
Distribution of Responses

• What is your overall satisfaction with
  Kingsbrooke?

N151
36
Questions?
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Appendix
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How does this compare to previous surveys?
How long have you owned your residence?
Distribution of Responses
Response Rate Frequency for this question Survey
1 83 Survey 2 86
Survey 3 151
39
What is your overall satisfaction with
Kingsbrooke?
Chg. In Respondents from Surveys 1 to 3
Total Surveys Received (Owners and Tenants) -
Measured Response Rate
249.7
63.7
46.0
NC
249.7
Response Rate Frequency for this question Survey
1 77 Survey 3 151
40
Questions?

• Any questions, interest in joining the
  Kingsbrooke Survey Committee (KSC), please either
  contact
• Kingsbrooke Hotline at 708.337.6800
• Darcie Deranick, dderanick_at_hotmail.com