Knowledge Management for Administration Processes

1

• Knowledge Management for Administration Processes
  
• Znalosti 2004
• Brno, Czech Republic,
• February 25-27, 2003

2
Overview

• Motivation
• Knowledge and Ontology
• Architecture
• Implementation Tools Technologies
• Screenshots

3
The Pellucid Consortium
CCLRC Rutherford Appleton Laboratory Oxfordshire,
England
Mancomunidad de Municipios del Bajo Guadalquivir
Regional Ministry of the Presidency of the Junta
de Andalucía
II SAS, Bratislava Slovak Republic
MT Department of Genova, Italy
4

• A knowledge management scenario
• Imagine an inexperienced employee in a public
  organisation

but who should I be consulting? Has anyone
written anything similar that I could reuse? Or
maybe theres even a template?
I know Im supposed to be producing a report for
the assessment
How long will it take to get a response? Is there
anyone whos done this before?
5
How? Workflow Knowledge
E1
E2
A9
Document1 Document2 Document3 .

• The return form Pellucid MIGHT be
• ROLE specific
• USER specific
• TIME specific
• PROCESS specific
• ACTIVITY INSTANCE specific

A6
A4
A8
A5
Contact1 Contact2 Contact3 .
A2
A3
A1
PELLUCID associates WF activities with
Organizational Knowledge.

• PELLUCID aims to follow WfMC Standards

S
6
Ontology
Ontology defines meaning of terms and their
relations present state HTML gt XML gt RDF
gt Ontology (DAMLOIL) gt OWL

• CommonKADS models can be expressed by ontology
  (especially Knowledge Model)
• Human knowledge can be partially described by
  ontology gt computer understandable way

7
Organization
8
Resources Actions
9
Active Hint Events

• AH - Representation of Experience
• Event Basic for searching patterns

10
Domain Ontology
11
Example in OWL

• Document added event
• ltontEvent rdfID"e7883933"gt
• ltontAction rdf ID"aCreated"/gt
• ltontResourcegt
• ltontDocument rdfID"d1"gt
• ltonttitlegtEconomical Evaluation of XY
  trafic lightlt/onttitlegt
• ltontlocationgthttp//xy/hhhhlt/onttitlegt
• lt/ontDocumentgt
• lt/ontResourcegt
• ltontEmployee rdfID"e3"/gt
• ltontWfActivity rdfID"a6"/gt
• ltontWfInstance rdfID"i2"/gt
• lt/ontEventgt
•  
•  

Workflow process instance created in district I
with shape Y ltontEvent rdfID"e7883933"gt
ltontAction rdf ID"aCreated"/gt
ltontResourcegt ltontWfInstance
rdfID"i232"gt ltonttitlegtTrafic Light on
Piazza Principelt/onttitlegt
ltontdomainElementsgt ltontDistrict
rdfID"district1"/gt ltontShape
rdfID"shapeY"/gt lt/ontdomainElementsgt
lt/ontWfInstancegt lt/ontResourcegt
ltontEmployee rdfID"e1"/gt ltontWfActivity
rdfID"a1"/gt ltontWfInstance
rdfID"i232"/gt lt/ontEventgt
12
System Architecture

• Hybrid Approach
• Knowledge centralized in Organizational Memory
• Distributed in Agents

13
Interfaces
14
Developing and Maintenance of Ontologies in
Protégé
15
Agent Development and Implementation

• Specification and Design
• UML Tools
• AGent Specification Tables
• Methodologies
• Implementation
• Java
• Database MySQL
• JADE
• Ontology Protégé,
• Jena, OWL

16
Contact Information
Address Institute of Informatics Slovak Academy
of Sciences Dubravska cesta 9 Bratislava

• Presented by Michal Laclavik (laclavik.ui_at_savba.s
  k)
• Further Information
• Dr. Ladislav Hluchy (hluchy.ui_at_savba.sk)
• URL http//www.ui.sav.sk/