Business Continuity:

1

• Business Continuity
• In a world gone mad!
• Evolution of the Private Sector
• Jason Jackson
• Director of Emergency Management

2

• Preparation
• Event Occurrence
• Identification
• Decisive Action

3

• Why Prepare and Plan?
• Employee Welfare
• Operation Reconstitution (revenue)
• Sales Loss Avoidance
• Shareholder Expectations
• Supplier Expectations
• Liability
• Brand Reputation
• Competitive Advantage

4

• Hurricane Katrina

5

• Three Basic Beliefs
• Respect for the Individual
• Serve the Customer
• Strive for Excellence

6

• Landfall
• August 29, 2005

Hurricane Katrina
7
Hurricane Katrina
8
Hurricane Katrina
9
Hurricane Katrina
10
Hurricane Katrina
11
Hurricane Katrina
12
Hurricane Katrina
13
Hurricane Katrina
14
Hurricane Katrina
15
Hurricane Katrina
16
Hurricane Katrina
17
Hurricane Katrina
18
Hurricane Katrina
19

• IMPACT

34,000 Associates impacted 173 facilities
impacted Over 120 facilities damaged Unprecedented
population shift
Hurricane Katrina
20

• 10 Key Success Factors
• Establish Priorities
• Executive Support/Single Direction
• Proactive Identification
• TEER Communications
• Comprehensive Preparation

21

• 10 Key Success Factors
• Partner for Success
• Scalable, Flexible, Agile
• Play to Your Strengths
• Empowered Autonomy
• Execution!

22
Before Katrina
23

• Three Priorities
• Associates and Customers
• Operations/Reconstitution
• Communities

24
Have a Plan Have a Structure
25
Senior Leadership
26
Hurricane Katrina
Before Katrina
Discussion Begins Hard Watch Begins
The soon to be HC Katrina on 8/22
27

• Proactive Identification

Storm Modeling Impact Analysis Information
Collection Contracted Consulting
Before Katrina
28
August 23 Associate and Facility Preparation
Begins Emergency Surge Merchandise
Dispatched Response Teams Deployed
Before Katrina
29
August 25 Florida Landfall Cat 1 15 facilities
impacted All except 1 recovered within 24 hrs
Before Katrina
30
August 25-26 Katrina moves in to the
gulf Response teams move in to southern Florida
Preparation process repeats
Before Katrina
31
Before Katrina
Identification of the storm shift
32
August 29 Gulf Coast Landfall Preparations
Complete
Response teams move in quickly behind the storm
Before Katrina
33
After Katrina
34

• Post Landfall Challenges
• Communication
• Coordination
• Lack of Big Picture Thinking
• Procurement of Services/Resources

Before Katrina
35
September 6, 2005
36

• Response/Recovery - Associate

After Katrina
37

• Recovery Facilities/Operations

After Katrina
38
Response/Recovery Communities
After Katrina
39
Response/Recovery Communities
After Katrina
40
Response/Recovery Communities
After Katrina
41
Response/Recovery Communities
After Katrina
42
Balance
After Katrina
43

• RESULTS

All Associates accounted for 66 of operations
recovered within 48 hours (114 facilities) 93 of
operations recovered within 7 days (12 facilities
closed) Over 43,000 calls from Associates
Hurricane Katrina
44

• RESULTS

2,498 trailers of merchandise 1.7 M gallons of
drinking water 17 M cash donated to relief
orgs 3.5 M in donated merchandise Over 14 M to
support Associates
Hurricane Katrina
45
Volcanoes
Severe Winter Weather
Workplace Violence
Terrorism
Bomb Threats
Mudslides
Straight Line Winds
Flooding
Earthquakes
Severe Thunderstorm
Arson
Protests
Fires
Tornadoes
Ice Storms
Wildfires
Shootings
HAZMAT
Product Tampering
Explosive Device
Hurricanes
Tropical Storms
46
Severe Weather
47
Wildfires
48
Floods
49
Earthquakes
50
Tornadoes
51
Environmental Hazards
52
Accidents
53
Structure Fires
54
Accidents
55
Criminal Acts
56
Ice Storm
Workplace Violence
HAZMAT
Severe Winter Weather
Volcanoes
Terrorism
Tornadoes
Arson
Typhoons
Protests
Wildfires
Hurricanes
Avian Flu
Tsunamis
Fire
Earthquakes
Explosive Device
Flooding
Shooting
Product Tampering
57

• 10 Key Success Factors
• Establish Priorities
• Executive Support/Single Direction
• Proactive Identification
• TEER Communications
• Comprehensive Preparation

58

• 10 Key Success Factors
• Partner for Success
• Scalable, Flexible, Agile
• Play to Your Strengths
• Empowered Autonomy
• Execution!

59

• Supporting the Community Always!

60

• Questions?