QUALITY ASSURANCE

1
QUALITY ASSURANCE

• A process to ensure quality patient care

2
DEFINITION

• Quality assurance planned and organized
  activities to help ensure that certain
  requirements for quality will be met
• Quality control operational techniques or tasks
  that are in place to find and correct problems
  that may occur

3
ELEMENTS OF A QA PROGRAM

• Organization of a QA program
• Testing personnel
• Process control before ,during and after testing
• Documents and records
• Trouble shooting

4
TRAINING ELEMENTS

• Read the instructions for test performance
• Observe test performance
• Practice using controls
• Practice finger-stick procedure
• Review the in-house procedure, forms and
  documentation procedures

5
PERSONNEL

• Sincerity and commitment
• Literacy
• Organizational skills
• Decision-making skills
• Communication skills
• CLIA requirements

6
COMPETENCY ASSESSMENT

• Retuned demonstration of test procedure is
  required prior to patient testing
• An additional evaluation should be done a six
  months and annually thereafter
• Proficiency samples