Survey Instruments as Measurement Tools

1
Survey Instruments as Measurement Tools
Margaret Weir Dominick Caridi Capital and
Program Evaluation US Postal Service
2
Traditional Measures

• Quantify
• Schedules
• Risk
• Costs
• Benefits
• Hard investments

3
Design-Deploy-Employ Chain

• Design
• ? Development, validation, first article testing
• Deployment
• ? Schedules and risk
• Employ
• ? Productivity and quality measures

4
Survey Instruments

• Measures
• Ease of use
• Timely reports
• Relevancy of derivative information
• System down time
• Accessibility
• Soft investments