Continuous improvement

1
Continuous improvement EPA THESSALY
Dott. G. Toaff
2
CORPORATE EPAS
STRUCTURE
DEPA (gas import, gas sales to distribution
companies and eligible customers)
100
EDA (Owner of fixed assets )
ENI
ENI
49
49
51
EPA THESSALY (Gas distribution and sales)
EPA THESSALONIKI (Gas distribution and sales)
3
GREEK GAS DEMAND BY SECTOR 1990-2020
4
EPA DISTRIBUTION NETWORK AND GAS SALES 2000-2010
900
180
800
160
700
140
600
120
Million Nm3
500
100
Km
400
80
300
60
200
40
100
20
2005
2010
2005
2010
2000
2000
lt19bar
19bar
5
ACTIVATED CUSTOMERS ACTIVATED BY CATHEGORIES
(2007)
50.000
40.000
30.000
20.000
10.000
2007
2010
2001
6
for organization
NEW EPA ORGANIZATION STRUCTURE
GENERAL MANAGER
INTERNAL AUDIT / QUALITY UNIT
ADMINISTRATION UNIT
LEGAL UNIT
FINANCIAL UNIT
PROCUREMENT GENERAL SERVICES UNIT
PUBBLIC RELATIONS UNIT
COMMERCIAL UNIT
TECHNICAL UNIT
7
for organization
NEW EPA ORGANIZATION STRUCTURE
TECNICAL DEPARTMENT
COMMERCIAL DEPARTMENT
CONSTRUCTION
LOGISTICS
TECHNICAL PLANNING AND CONTROL
BILLING AND CREDIT MANAGEMENT
CUSTOMER SERVICE
PLANNING, CARTOGRAPHY AND ASSET MANAGEMENT
ENVIRONMENT, SAFETY, QUALITY AND TECHNICAL
REGULATIONS
CONDUCTION, MAINTENANCE AND EMERGENCY SERVICES
GAS PURCHASING
MARKET DEVELOPMENT AND MEDIUM/BIG CLIENTS
MANAGEMENT
8
Environment, safety, quality and technical
regulations Safety management Technical quality
management Technical regulation and procedures
management COMMERCIAL DEPARTMENT Billing and
credit management Billing Cash collection
management Gas measure management Customer
service Contract management for big
clients Windows Mass market contact
centre Windows Spoken claims management Windows
Contracts drawing up Centralized Call centre
management Inspections and estimation
management Plants test and activations planning
Plants check management (T3A, T5) Gas
Purchasing Gas procurement planning Gas
purchasing Gas picking profile management Market
development and medium/big clients
management Commercial planning and
control Marketing Service monitoring Commercial
regulation management Post sales
activities Inspections and estimation
management Town planning management

• Business department are detailed as
• (insert the structure)
• TECHNICAL DEPARTMENT
• Logistics
• Material planning
• Material receiving
• Material picking and transfer management
• Subcontractors activities management
• Inventory management
• Material delivery to third parties management
• Construction
• Subcontractor management
• Job planning
• Job assigning and control
• Plant test and asset transfer management

9
for safety
TRAINING

• TOGETHER WITH EMERGENCY PROFESSIONISTS
• Crisis management
• Etc.

TECHNICAL TRAINING TO NEW HIRED PEOPLE
10
for safety
SCADA AND GIS
Supervisory Control And Data Acquisition
Geographic Information System
11
for safety
CROSS COMPETENCES
Monitoring and risks prevention
Crisis Management
Restoring

• Warnings
• Accidents

• Input for actions
• Feedbacks

12
for safety
CROSS COMPETENCES WHO LEED THE OPERATIONS?

• Management of emergency service requests,
  priorities, etc.
• Management of recovery plans
• Coordination of working teams

Protocols of communication
13
for more energy