SPITFIRE

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SPITFIRE
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PREDICTIVE
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• PRESENTATION

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AWARDS
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AWARDS
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AWARDS
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• FEATURES

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• Modular predictive dialer configurable for any
  number of agents
• Call Blending included with IVR hold message
• Skill based routing
• Integration with any Windows based application
  that accepts keystrokes
• ASP Integration
• Call transfers with Conferencing capability (MSI
  card required)
• Call back scheduler included on Agent application
• Callback manager for supervisors
• Real time DNC Scrubber built in
• Custom MySQL queries can be inserted
• Multiple Campaigns

• T1, PRI , E1 Digital or Analog configurations.
• PBX integration
• Time Zone Manager
• Failsafe feature
• Real-time statistics on the Campaign screen
• Throttle manager to control drop rate and dial
  ratio
• Customizable user fields
• Customizable dispositions
• Live monitoring of Agents both local and remote
• Call Recording
• Messaging feature included for customer retention

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WHY SHOULD YOU BUY FROM OPC MARKETING ?

• We Manufacture Spitfire Telephony Software and
  Hardware.
• OPC Marketing has in-house tech support.
• We do not outsource our support and or
  programming staff.
• Spitfire Predictive comes with 1 year of Tech
  Support and updates included.
• OPC Marketing has been in Business for over 10
  Years.
• Spitfire Predictive was selected as Product of
  the for 2006 by Communications Solutions
  Customer Interactive Solutions Magazine for our
  HYBRID system.
• OPC Marketing has been selected by Inc. Magazine
  for its newly created Inc. 5000 Award as a
  Fastest Growing private Company in the United
  States.
• The Owner of OPC Marketing Michael Henochowicz
  co-founded the Comp-USA Technology Superstore
  Retail Chain concept (Fortune 500).
• OPC Marketing will not lose a sale on price on a
  comparable configuration.
• Spitfire Predictive Dialer and AutoDialer System
  can be installed without sending technicians to
  your site, plug-n-play installation.
• OPC Marketings after the sale customer service
  satisfaction is unsurpassed.

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Spitfire Predictive'sControl Center
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Agent line configuration

• Easy to select Agents on the Campaign screen.
• Simply click on the Agents that will be logging
  on to the campaign.

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Line Configuration

• Simply click on the lines that are to be used on
  the campaign screen.

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Campaign Summary

• The Campaign Summary statistics will be displayed
  real time as the system is running.

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Line Summary Statistics

• The breakdown on what is happening on the phone
  lines by performance is displayed in real time on
  the screen.

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Agent Summary

• Agent Summary real time statistics displayed on
  the Campaign screen.

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List Summary

• List Summary real time statistics displayed on
  the Campaign screen.

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Line Performance Summary

• Line Performance Summary with real time
  statistics displayed on the Campaign screen.

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Agent Performance Summary

• Agent Performance Summary with real time
  statistics displayed on the Campaign screen.

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Throttle Manager

• The Throttle Manager handles the drop rate and
  Dial Ratio on the Campaign.

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Importing a List

• The Spitfire Predictive can accept a text or CSV
  file to import.

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Mapping the Fields

• The information that is in the data file can be
  mapped to the Field Definitions for import. This
  is the information that will be sent to the
  Agents.

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Creating Agent Logins

• User name and Passwords are created for
  each Agent that will login to the Campaign.
  Skill levels can be assigned per
  agent.

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Launching a Campaign

• Click on the folder to select the list and or
  lists to be launched on the Campaign.

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Stackable list Feature

• Lists can be stacked so that when one lists
  completes another list begins without the agents
  having to log off and than back on.

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Campaign is ready for an Agent to Log-in

• Campaign can be launched, no dialing will be done
  until an Agent logs in to the Campaign.

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Time Zone Manager

• The Campaign can specify what time to call for
  the various Time Zones established in the
  Campaign parameter.

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SpitFire PredictiveAgent Software

• This is the SPD client software that resides
  on the Agent workstation.
• The client software works on Microsoft Windows
  2000, Microsoft Windows XP or Microsoft Windows
  Vista.

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Agent with Act Software

• Agent application with keystroke integration to
  Windows based software.

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Agent with a Custom ASP Page

• Agent Software with Lead Manager ASP page.

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Agent software with HTML page

• A word document can be saved as an HTML file with
  hyperlinks for call flow and objections.

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Callback Scheduler

• The Spitfire Agent software has a true Call
  Back Scheduler that will call back the record at
  the preset time, and if the Agent is available
  will send the call directly to the Agent.

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Customizable Call Dispositions

• The system has eight pre-defined call disposition
  boxes that can be renamed to meet the needs of
  the Campaign.

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SPD Web Reports

• Seven predefined reports on the Agents and Lists.

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SpitFire PredictiveWeb Reports

• Seven predefined reports in a drop down list on
  Agent and List statistics.

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Reworking Lists in SpitFire Predictive

• The lists can be reworked individually or as a
  group.

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Reworking SPD Lists

• The System and Agent call dispositions can be
  reworked.

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Callback Manager

• Callbacks that have been scheduled and any
  callbacks that have been broken will be displayed
  in the Callback Manager screen.

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OPC Marketing

• We are looking forward to working with you and
  having you experience the power of an award
  winning SpitFire Predictive Dialer.
• The whole team at OPC Marketing is here to work
  with you, before and after the sale!
• Call OPC at 800-859-5924 or 972-267-3279