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What Campus Technology Services Can Do for You

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What Campus Technology Services Can Do for You – PowerPoint PPT presentation

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Title: What Campus Technology Services Can Do for You


1
What Campus Technology Services Can Do for You!
2
Mission Statement
  • Campus Technology Services mission is to
    deliver high quality, reliable, and cost
    effective access to teaching, learning, research,
    administrative and communication technologies in
    support of the University's educational goals and
    objectives.

3
Mission Statement
  • To fulfill its mission, CTS continually
    strives to provide technology leadership,
    excellence and professionalism in customer
    service.

4
What is CTS?
  • Campus Technology Services
  • Service and support for your technology needs
  • CTS Management
  • Operations Services
  • Networking Services
  • Applications Development and Services
  • Computing Support Services
  • Audio Visual Services

5
Computer Network Services Organization Chart
University of Wisconsin Parkside CTS Organization
Chart
Program Assistant 3 Nora Keller
Chief Information Officer Ann Marie Durso
Applications Development Services Production
Systems Support Application Development
Operations Services Computer Center Systems
Programming Data Management
Networking Services Network Management Server
Management
Computing Support Services Training Computer Lab
Support Question/Problem Support
Audio / Visual Services Classroom Technology
Support Audio Video Support
Associate Director, Computer Services Lee
Goldesberry
IS Systems Dev Srv Specialist Open
Assistant Director Computer Services Lee
Goldesberry (Interim)
Instructional Specialist Pat Eaton
Electronics Tech Research Chuck Hiertz
IS Tech Services Senior Sandy Duveneck
Audio Visual Srv Coordinator Linda Wawiorka
Sr. Systems Programmer Pat Hurley
IS Network Serv Specialist Steve Premeau
IS Systems Dev Srv Specialist Jim Hastings
IS Data Services Specialist Craig Royal
IS Network Serv Prof Bruce Rocco
IS Systems Dev Srv Specialist Ishtiaq Yusuf
Instructional Program Mgr 2 Chris Robaidek
Audio Visual Student Help
Computer Lab Student Help
IS Operations Support Tech I Krsta Djukanovic
IS Tech Student Help David Taylor-Fuller
IS Systems Dev Srv Specialist Ashfaq Yusuf
IS Tech Services Senior Bob Zimla
IS Operations Student Help Catrina McAlister
IS Systems Dev Student Help Adam Taylor
Help Desk Student Help
IS Network Technician Mike Schopp
6

CTS Offices
  • CART 120
  • Operations Networking Applications
  • WYLL D1 Library
  • Computing Support Services
  • CART D 153 / MOLN 140
  • Audio Visual Services

7
Operations
  • Functions Managed by Operations
  • Database administration support for the
  • PeopleSoft Reporting Data base (RDS), and
  • locally maintained databases.
  • Operating systems maintenance (SIS1 SIS2).
  • Computer operations.
  • Backup Services for Servers network storage.

8
Operations
  • History data warehouse database
    administration.
  • Test scoring services.
  • Student course and faculty evaluation (SCAFE)
    processing.
  • Batch job processing.
  • Braille embossing services.
  • Backup and recovery services.

9
Operations
  • PeopleSoft
  • - Installation of application software
    updates.
  • - Reporting database (RDS) data mapping and
  • automatic report scheduling.
  • - Database administration support.

10
Networking
  • Applications, Servers, Services
  • Email, Spam Filtering
  • 10,000 Email Accounts
  • 900K emails/week, 300K Delivered, 2 of 3
  • messages rejected as SPAM
  • File and Print Services
  • F, H, I, J Network Drives
  • Departmental Printers
  • Computer Lab Printers
  • Many more . . .

11
Networking
  • Data Security
  • NetID access rights management
  • Anti-Virus and Security Updates
  • SSL Certificates
  • Firewall other infrastructure settings

12
Networking
  • Data Transmission
  • Internet
  • Campus Network
  • UW-P Wireless Network
  • Dial Up Modem Pool
  • Data Storage
  • Storage Area Network (SAN)

13
Applications
  • Oracle PeopleSoft - Student Information
    System
  • Application systems administration and support
  • Application systems customization
  • Testing of student information system software
    updates

14
Applications
  • PeopleSoft Reporting Support
  • Lists and Reports
  • Mailing Labels
  • Retention Study Reporting
  • Enrollment Management Reporting
  • Faculty Tenure Tracking Reporting

15
Applications
  • Degree and Audit Reporting System (DARS)
  • support and maintenance
  • Support of UW-System interfaces
  • Administration and support
  • of UW-P internal systems

16
Computing Support Services
  • Software training, installation and support
  • Computer purchase advising
  • Hardware installation and support
  • Computer lab support
  • Help Desk

17
Software Training and Support
  • 800 am- 430 pm
  • Pat Eaton
  • Desire2Learn
  • Workshops scheduled as needed
  • One-on-One training
  • email accounts

18
Computer Purchase and Advising
  • UW-P computer purchases
  • must meet UW-Parksides requirements
  • must have CTS approval before purchasing
  • are purchased through UW-Parksides
  • purchasing department
  • must be setup by a CSS technician

19
Computer Labs
  • Lab Hours
  • Monday to Thursday 800 am to 1115 pm
    Friday 800 am to 845 pm Saturday 1000 am to
    545 pm Sunday Noon to 1015 pmSummer and
    Holiday hours may vary

20
Computer Labs
  • WYLL D150
  • MOLN 115
  • MOLN 117
  • MOLN 118
  • MOLN 124
  • MOLN 318

21
Help Desk
  • 800 am - 430 pm
  • Monday - Friday
  • 595-2444

22
Help Desk
  • Level D-1 Library
  • Wyllie Hall

23
Help Desk
  • x2444 for computer support
  • E-mail / Solar / D2L
  • Hardware and Software Support
  • Voice mail
  • Other computer related problems

24
Help Desk
  • Emergency and high priority jobs will always be
    worked on first
  • Our goal is to provide quality service as fast as
    possible

25
Audio Visual Services
  • Lecture halls Multimedia
  • Classrooms
  • Equipment Reservations
  • Technical Training
  • Classroom Assistance

26
Audio Visual Services
  • Distance Education
  • Satellite Downlink
  • Teleconferencing

27
Audio Visual Services
  • MOLN 140
  • 745 am to 930 pm Fridays until 430 pm
  • CART D153
  • 745 am to 930 pm Fridays until 430 pm
  • Spring break /Summer Winter Sessions
  • 745 am to 430 pm
  • Distance Education
  • CART D155 B

28
CTS Services
  • For additional information go to the UW
    Parkside website
  • and enter key word CTS in the search box.
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