Title: What Campus Technology Services Can Do for You
1What Campus Technology Services Can Do for You!
2 Mission Statement
- Campus Technology Services mission is to
deliver high quality, reliable, and cost
effective access to teaching, learning, research,
administrative and communication technologies in
support of the University's educational goals and
objectives.
3 Mission Statement
- To fulfill its mission, CTS continually
strives to provide technology leadership,
excellence and professionalism in customer
service.
4What is CTS?
- Campus Technology Services
- Service and support for your technology needs
- CTS Management
- Operations Services
- Networking Services
- Applications Development and Services
- Computing Support Services
- Audio Visual Services
5Computer Network Services Organization Chart
University of Wisconsin Parkside CTS Organization
Chart
Program Assistant 3 Nora Keller
Chief Information Officer Ann Marie Durso
Applications Development Services Production
Systems Support Application Development
Operations Services Computer Center Systems
Programming Data Management
Networking Services Network Management Server
Management
Computing Support Services Training Computer Lab
Support Question/Problem Support
Audio / Visual Services Classroom Technology
Support Audio Video Support
Associate Director, Computer Services Lee
Goldesberry
IS Systems Dev Srv Specialist Open
Assistant Director Computer Services Lee
Goldesberry (Interim)
Instructional Specialist Pat Eaton
Electronics Tech Research Chuck Hiertz
IS Tech Services Senior Sandy Duveneck
Audio Visual Srv Coordinator Linda Wawiorka
Sr. Systems Programmer Pat Hurley
IS Network Serv Specialist Steve Premeau
IS Systems Dev Srv Specialist Jim Hastings
IS Data Services Specialist Craig Royal
IS Network Serv Prof Bruce Rocco
IS Systems Dev Srv Specialist Ishtiaq Yusuf
Instructional Program Mgr 2 Chris Robaidek
Audio Visual Student Help
Computer Lab Student Help
IS Operations Support Tech I Krsta Djukanovic
IS Tech Student Help David Taylor-Fuller
IS Systems Dev Srv Specialist Ashfaq Yusuf
IS Tech Services Senior Bob Zimla
IS Operations Student Help Catrina McAlister
IS Systems Dev Student Help Adam Taylor
Help Desk Student Help
IS Network Technician Mike Schopp
6CTS Offices
- CART 120
- Operations Networking Applications
- WYLL D1 Library
- Computing Support Services
- CART D 153 / MOLN 140
- Audio Visual Services
7Operations
- Functions Managed by Operations
- Database administration support for the
- PeopleSoft Reporting Data base (RDS), and
- locally maintained databases.
- Operating systems maintenance (SIS1 SIS2).
- Computer operations.
- Backup Services for Servers network storage.
-
8Operations
- History data warehouse database
administration. - Test scoring services.
- Student course and faculty evaluation (SCAFE)
processing. - Batch job processing.
- Braille embossing services.
- Backup and recovery services.
9Operations
- PeopleSoft
- - Installation of application software
updates. - - Reporting database (RDS) data mapping and
- automatic report scheduling.
- - Database administration support.
10Networking
- Applications, Servers, Services
- Email, Spam Filtering
- 10,000 Email Accounts
- 900K emails/week, 300K Delivered, 2 of 3
- messages rejected as SPAM
- File and Print Services
- F, H, I, J Network Drives
- Departmental Printers
- Computer Lab Printers
- Many more . . .
11Networking
- Data Security
- NetID access rights management
- Anti-Virus and Security Updates
- SSL Certificates
- Firewall other infrastructure settings
12Networking
- Data Transmission
- Internet
- Campus Network
- UW-P Wireless Network
- Dial Up Modem Pool
- Data Storage
- Storage Area Network (SAN)
13Applications
- Oracle PeopleSoft - Student Information
System - Application systems administration and support
- Application systems customization
- Testing of student information system software
updates
14 Applications
- PeopleSoft Reporting Support
- Lists and Reports
- Mailing Labels
- Retention Study Reporting
- Enrollment Management Reporting
- Faculty Tenure Tracking Reporting
15 Applications
- Degree and Audit Reporting System (DARS)
- support and maintenance
- Support of UW-System interfaces
- Administration and support
- of UW-P internal systems
16Computing Support Services
-
- Software training, installation and support
- Computer purchase advising
- Hardware installation and support
- Computer lab support
- Help Desk
17Software Training and Support
- Desire2Learn
- Workshops scheduled as needed
- One-on-One training
- email accounts
18Computer Purchase and Advising
- UW-P computer purchases
- must meet UW-Parksides requirements
- must have CTS approval before purchasing
- are purchased through UW-Parksides
- purchasing department
- must be setup by a CSS technician
-
19Computer Labs
- Lab Hours
- Monday to Thursday 800 am to 1115 pm
Friday 800 am to 845 pm Saturday 1000 am to
545 pm Sunday Noon to 1015 pmSummer and
Holiday hours may vary
20Computer Labs
-
- WYLL D150
- MOLN 115
- MOLN 117
- MOLN 118
- MOLN 124
- MOLN 318
-
21Help Desk
- 800 am - 430 pm
- Monday - Friday
- 595-2444
22Help Desk
- Level D-1 Library
- Wyllie Hall
23Help Desk
- x2444 for computer support
- E-mail / Solar / D2L
- Hardware and Software Support
- Voice mail
- Other computer related problems
24Help Desk
- Emergency and high priority jobs will always be
worked on first - Our goal is to provide quality service as fast as
possible
25Audio Visual Services
- Lecture halls Multimedia
- Classrooms
- Equipment Reservations
- Technical Training
- Classroom Assistance
-
26Audio Visual Services
- Distance Education
- Satellite Downlink
- Teleconferencing
27Audio Visual Services
- MOLN 140
- 745 am to 930 pm Fridays until 430 pm
- CART D153
- 745 am to 930 pm Fridays until 430 pm
- Spring break /Summer Winter Sessions
- 745 am to 430 pm
- Distance Education
28 CTS Services
-
- For additional information go to the UW
Parkside website - and enter key word CTS in the search box.
-