Improving Internal Communications

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Improving Internal Communications
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On an inspection tour during the construction of
St. Pauls, Christopher Wren is said to have
asked a stonecutter What are you doing?
Cutting stone, the stonecutter replied. Further
along, he asked another stonecutter what he was
doing. Building a cathedral, the man said.
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Method

• Staff Surveys
• Discussion at Board meetings

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Findings

• Barriers/Enablers
• Visible Leadership/Information Sharing
• Technology
• Orientation
• Recognition
• Tools
• Support People
• Other Meetings

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Barriers

• Time too busy with time constraints
• Dont know who to ask/what to ask
• Poor attendance at all staff meetings
• People too busy to help/dont seem to care
• Dont know each other
• Projects understaffed/under budgeted
• Suggestions from staff taken too lightly

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Enablers

• More formal and informal activities that bring
  staff together
• More time and/or access to directors, other
  staff, and between divisions
• Mentoring
• Better orientation
• Greater transparency and communication

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Visible Leadership/Information Sharing

• AA Forum
• Found POD useful, but too time-intensive
• PA Forum
• Program-at-a-glance
• Feedback on performance should be two-way
• Board Staff Meetings

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Technology

• Cecil Says
• Allstaff e-mails
• Other Lotus Notes Databases
• Posting in Bulletins

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Orientation

• IOM Library Tour
• Employee Profiles on Bulletin Board
• Mentoring
• IOM Orientation Booklet
• New employee orientation (OHR)
• Office Tours

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Recognition

• Spot Awards
• IOM Staff Awards
• NRC Staff Awards

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Tools

• Cecil Says
• IOM Telephone Directory
• IOM Calendar of Events
• IOM Staff Development Bulletin Board
• Internal Staff Newsletter
• Brochures on IOM
• Reports Database
• IT Guides

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Supporting People

• Social Events
• Donut Dialogues
• Brown Bags

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Other Meetings

• Project Team Meetings
• Allstaff Meetings
• Ad Hoc Meetings
• Leadership Meetings
• Board Directors Management Meeting

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Recommendations