OPS Manager

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OPS Manager

• Put CBS LOGO

2
Setting the scene

• The changes that happened in the IT world are
  happening in the voice world
• Processing is moving towards the user (PC)
• Centralised applications available to all (eg
  e-mail)
• Local storage capabilities increasing
• Faster, cheaper electronic equipment (Moores
  law)
• What does this mean in terms of voice solutions
• Voice travelling on the same infrastructure as
  data (Voice over IP)
• Task orientated voice servers at right price
  points
• Distributed and intelligent networks
• Locating processing power closer to the user

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What does this mean for business?

• Opportunity to reduce business costs
• The new wave of voice solutions are manageable
  from a single location to benefit from
  administration cost savings
• LAN, WAN and loosely coupled locations
• Capital expenditure can be limited to specific
  areas for specific reasons
• SGA (Moves And Changes, IT)
• Opportunity to improve integration and business
  processes
• there are requirements to integrate voice system
  information into non telephony entities through
  open protocols like LDAP
• e-mail
• HR

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What does this mean?

• BUT.
• The introduction of distributed intelligence has
  implications in terms of network management and
  system administration
• It is equivalent to adding data switches to the
  network or adding e-mail/CRM/HR systems,
• There is limited value in distributing
  intelligence if the costs outweigh the benefits
• The administration of multiple processing units
  must not be exponentially higher than single
  processing units

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Mitels approach

• Management tools based on access from anywhere
  via Internet browser software
• 3300 ICP
• Embedded System Management for single platform
• Telephony/Voicemail/ACD
• Ops Manager
• MS Windows based application software designed to
  simplify the management of a multi-platform
  telephony solution
• Multi-platform management
• Centralised access and control of 3300s and
  SX2000s
• Solution integration into Business directory
  systems
• Remote System Management
• Secure remote access into Mitel solutions for
  ongoing maintenance

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Task Orientated Telephony
User
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What is Ops Manager?

• Consolidated Corporate Directory
• Integrated Directory Services
• Network Alarm management
• Network Moves adds Changes
• 3300 ICP Resiliency administration
• Automated system upgrades

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Directory Management

• Reduced Administration Costs
• Single Directory to keep synchronised
• Propagate Directory changes to and from multiple
  platforms, keeping all systems in sync
• Scheduled or on-demand propagation of changes
• Network Numbering Plan maintenance
• Telephone directory exports printouts
• Integration with LDAP directories and other Mitel
  Applications

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Integrated Directory Services

• Further reduces administration
• Integrates the network telephone directory
  application into corporate directories through
  open standards

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Alarm Management

• Reduced Administration time
• Central repository for capturing and viewing
  alarms
• Centralised view, and maintenance, of entire
  voice network
• Increased awareness of network health
• immediate notification minimises impacts
• Paging or SMS messaging of alarms to remote
  devices
• SNMP traps can be forwarded to higher level
  management systems such as HP Openview
• Historical alarm information
• Reducing Costs
• No requirement for staff to constantly monitor
  network health

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OPS Manager - Other benefits features

• Reduced Administration in time and cost
• Time synchronisation and daylight savings
• Automated data back-ups
• Automated system upgrades
• Locating unused directory numbers
• Simplifying Network Administration
• Automatic night service call routing activation
  for a network of systems
• Single point for Resiliency admin
• Effectively manage day to day user administration
  across network
• Scheduled call record (SMDR) collection to
  central location
• Provisioning IP Device resilience capabilities

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Value Proposition

• The value of OPS Manager lies in reducing the
  cost of solution administration by simplifying
  network wide voice management.

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Any questions?

• presenter_at_email.co(m)